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Find a Location

Harley-Davidson Financial Services, Inc. has 15 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforHarley-Davidson Financial Services, Inc.

    Financial Services
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.03/5stars

    Average of 60 Customer Reviews

    Customer Complaints

    120 complaints closed in last 3 years

    42 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Harley-Davidson Financial Services (HDFS) offers a complete line of financing options and insurance products and services. Services include managing loan accounts, financing new and pre-owned Harley Davidson Motorcycles, private party finance (buying and selling used Harley motorcycles), motorcycle insurance. extended service, protection plans and H-D™ Visa Card. 

    Business Details

    This is a multi-location business.

    Find a Location

    Harley-Davidson Financial Services, Inc. has 15 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      222 W Adams St Ste 3100, Chicago, IL 60606-5216
      BBB File Opened:
      9/6/2001
      Years in Business:
      32
      Business Started:
      4/9/1992
      Business Started Locally:
      4/9/1992
      Business Incorporated:
      4/9/1992
      Type of Entity:
      Corporation
      Alternate Business Name
      • Eaglemark Savings Bank
      • Harley Davidson Credit
      • Harley-Davidson Credit Corp.
      Hours of Operation

      Primary

      M:
      9:00 AM - 5:00 PM
      T:
      9:00 AM - 5:00 PM
      W:
      9:00 AM - 5:00 PM
      Th:
      9:00 AM - 5:00 PM
      F:
      9:00 AM - 5:00 PM
      Sa:
      Closed
      Su:
      Closed
      Business Management
      • Mr. Jonathan Root, President
      • Mr. Greg Seaman, Vice President, Operations
      • Mr. Bill Jue, Corporate Counsel
      • Ms. Krista Olson, Complaint Manager
      Contact Information

      Principal

      • Mr. Jonathan Root, President

      Customer Contact

      • Ms. Krista Olson, Complaint Manager
      Additional Contact Information

      Fax Numbers

      • (800) 699-2785
        Primary Fax
      • (312) 368-4372
        Other Fax

      Industry Tip

      BBB Tip: How to shop for financial services

      Customer Complaints

      120 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      60 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Chris H

      1 star

      11/02/2024

      Very rude not helpful. I am $100 behind and they blow my phone up dozens of times a day. I am behind by seven days and I told them I would pay them when I got paid next Im allowed to make the whole balance go into the next month, if it becomes applicable per our contract I just have a late fee yet. They will constantly bug annoy you and blow your phone up so you cant even work to make the money that you owe them. There are some of the ****** employees customer service wise I have ever worked with they all talk down to you. They act like theyre better and above you. They think that were just poor trash compared to them is what it feels like because Im treated this way every time I talk to them it makes no sense that a company should be able to treat somebody this way when youve made an arrangement stating youd pay on a specific date for them to still blow you up all the time constantly leave you voicemails telling you its imperative that you contact them back why do you speak to someone for them to still have to have 800 other people speak to you as well. Over the years I have been with them they have increased and changed my rates month-to-month several times even though in the contract its a set price. I have the original one signed and its not the amount Ive been paying month-to-month. I will never have anybody finance through Harley Davidson financial services, and would never refer anybody to. I thought they were like some saving ***** when I wanted a motorcycle, but they are the worst company on the planet. do not trust these people do not get alone through these people find someone else or go find a local bank or credit union to finance your stuff through. Harley Davidson companies should not use this financial services because they are a huge rip off money wise and personal wise. You will be Stress-free and have less problems with another financial institution. The moment my stuff is paid off here in a year I will never ever go back.

      Local BBB

      BBB of Chicago & Northern Illinois

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