ComplaintsforConagra Brands

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Initial Complaint
07/29/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased two of the mega meat Kansas City BBQ meals from ******* on the same transaction. I've got them home and went to cook them only to discover the advertisement on the box was wrong. It says it comes in sauce. There is no sauce. When I called the company they told me I would only be compensated for a fraction of my purchase price if I chose to accept those type of coupons. I asked to speak to a supervisor and was told one was not available. I was not offered a refund and told they don't give replacement coupons and refunds. I feel ripped off along with every other consumer who buys these meals only to find out there is no sauce.
Business response
07/30/2024
Hello *****,
Thank you for bringing this matter to our attention.

We were sorry to learn of your experience with our BANQUET MEGA MEATS KANSAS CITY BBQ RECIPE BONELESS STRIPS. However, our product does include sauce. The description states: Breaded White **** Chicken ***** Strips Coated in Sauce with Mashed Potatoes. The product purchased is correct.
While we do not have replacement coupons, we would be more than happy to send two $3.00 off coupons for the brand as a courtesy. Please advise.

If you have any additional questions, please call one of our supervisors toll-free at **************, between the hours of 9:00 A.M. and 4:00 P.M. CST, Monday through Thursday, and between the hours of 9:00 A.M. and 1:00 P.M. CST, on Friday. Please give reference number ******** to the supervisor who answers your phone call. If a supervisor isnt available, please leave a voicemail with your name and reference number. A supervisor should return your call within 48 business hours.
Thanks again for sharing your experience with us.

Sincerely,
Conagra Brands Consumer Care

Case: ********

**************

www.conagrabrands.com
Conagra Brands * *******, IL 60654
Initial Complaint
07/24/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Purchased Banquet sausage links and as I started eating/ chewing one link and immediately I felt a sharp pain on my tooth and piece of my tooth fell off as a result of something on the sausage link. I tried to keep the particle but it fell of my fingers down my kitchen sink.
Business response
07/26/2024
Hello ******,
Thank you for bringing this matter to our attention. We were sorry to learn of your experience with our BANQUET BROWN N SERVE ORIGINAL SAUSAGE LINKS.
As previously discussed, it is imperative that we obtain the object in question for a thorough identification process conducted by our ************************* Without the completed laboratory analysis, our third-party claims administrators will deny your claim. While we acknowledge your experience, the absence of this crucial object leaves us without any means to connect it to our product.
If you have any additional questions, please call one of our supervisors toll-free at **************, between the hours of 9:00 A.M. and 4:00 P.M. CST, Monday through Thursday, and between the hours of 9:00 A.M. and 1:00 P.M. CST, on Friday. Please give reference number ******** to the supervisor who answers your phone call. If a supervisor isnt available, please leave a voicemail with your name and reference number. A supervisor should return your call within 48 business hours.

Thank you.
Sincerely,
Conagra Brands Consumer Care
Case: ********

**************
www.conagrabrands.com
Conagra Brands * *******, IL 60654
Initial Complaint
07/21/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Purchased Gardein Chick'n Scallopini and discovered Conagra changed the ingredients to now include titanium dioxide. We attempted to return item to the store but were told to contact Conagra for refund.In lieu of a refund, Conagra sent us coupons (which we will gladly return) for Gardein products we no longer buy since Conagra reformulated the Gardein brand from most the natural and least-processed into a more synthetic and overly-processed brand. It's a shame what Conagra did to the Gardein brand. We are requesting a refund and attaching receipt.thank you for reading.
Business response
07/24/2024
Hello ******,
We appreciate your feedback regarding our GARDEIN product. However, based on the contact information you provided, we have no record of your previous complaint.
While we understand your concern, our commitment to ingredient transparency ensures that our consumers have complete and accurate information before any purchase. Unfortunately, we are unable to process a refund for this purchase.
If you have any other questions or concerns, please feel free to reach out directly to one of our supervisors at **************, between the hours of 9:00 A.M. and 4:00 P.M. CST, Monday through Thursday, and between the hours of 9:00 A.M. and 1:00 P.M. CST, on Friday. Please give reference number ******** to the supervisor who answers your phone call. If a supervisor isnt available, please leave a voicemail with your name and reference number. A supervisor should return your call within 48 business hours.
Thank you.
Sincerely,

Conagra Brands Consumer Care

Case: ********

**************

www.conagrabrands.com
Conagra Brands * *****************
Customer response
07/24/2024

Complaint: 22021613

I am rejecting this response because:
While ConAgra states, "based on the contact information you provided, we have no record of your
previous complaint", I am providing a copy of my previous complaint, and I object to ConAgra changing the product's recipe without mention. Usually companies advertise such changes with the wording: "new and improved" or new recipe, "improved taste" alerting the consumer to new formulations.

Sincerely,

*****************************
Business response
07/25/2024
Hello ******,

Unfortunately, the copy of your previous complaint, as mentioned in your response was not included.

A graphics approval was made in ********************************************************************************************************************** the product. This was done to be more transparent with our ingredients as our consumers have requested. Consumer feedback is our most valuable resource and we want you to know how much we appreciate the time you took to reach out. We will be sharing the information you provided with the appropriate team.

If you have any additional questions, please call one of our supervisors at **************, between the hours of 9:00 A.M. and 4:00 P.M. CST, Monday through Thursday, and between the hours of 9:00 A.M. and 1:00 P.M. CST, on Friday. Please give reference number ******** to the supervisor who answers your phone call. If a supervisor isnt available, please leave a voicemail with your name and reference number. A supervisor should return your call within 48 business hours.
Sincerely,
Conagra Brands Consumer Care
Case: ********
**************
www.conagrabrands.com
Conagra Brands * Chicago, IL 60654
Customer response
07/25/2024

Complaint: 22021613

I am rejecting this response because:
Conagra states the copy of original complaint was not received so I am re-uploading it and because of the lack of any indication on product packaging that the original recipe had been altered.

Sincerely,

*****************************
Initial Complaint
07/20/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Package picture nothing like contents. Picture looks like granny made it but when cooked you get what looks to be dark with a bite of white meat can tell if its turkey or what thin as a dime 2 and 1/2 inches round 5 total gravy looked good smell was good but however couldnt find myself eating it.
Business response
07/25/2024
Hello ****,
Thank you for sharing your experience with us.

We were sorry to learn of your experience with our BANQUET FAMILY SIZE HOMESTYLE GRAVY AND SLICED WHITE MEAT TURKEY and appreciate the information you shared.

Under normal circumstances to send a replacement check we require additional information such as digital picture of your sales receipt, with the purchase date showing the purchase of our product. Also, a digital picture of the 10-digit product UPC (barcode) number, and the letter/numeric digits found near the best by date.

Our records show that a $3.00 off coupon for our any BANQUET products were sent. However, we would be more than to happy to send two additional $5.00 off coupons unless you would like to provide the digital picture of your sales receipt.

Please advise the next steps.

Thank you.

Sincerely,
Conagra Brands Consumer Care
Case: 06862403

**************

www.conagrabrands.com
Conagra Brands * *******, IL 60654

Customer response
07/26/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
07/20/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have ordered Conagra's SnackPack lemon pudding cups from Amazon several times. Over 20% of the pudding cups have plastic pieces INSIDE the cups making them UNUSABLE AND UNSAFE! I tried to email Conagra, but the only email address I found did not go through successfully!
Business response
07/22/2024
Dear *****,

Thank you for speaking with us today.

Please accept our most sincere apology for your experience with our SNACK PACK PUDDING LEMON. Your satisfaction with SNACK PACK is very important to us. We also appreciate the details you provided and want you to know that we take your comments very seriously.

As we discussed, in addition to these details, inspection of the empty product packaging and objects reported by the appropriate subject matter experts would be very helpful to our review. Please use the enclosed envelope to send us the items you reported. We ask that you please follow these steps:

*Please remove the objects from the remaining product to separate them from the rinsed out cup and lid's packaging and place the objects in a baggie. Please do not apply any tape to the objects or do anything else that could potentially alter them
*Unless otherwise requested, please do not send in any of the remaining product. This isn't necessary for our review of the objects and remaining product will spoil during shipment. Shipping this may also violate certain postal and/or health laws. We will immediately dispose of any remaining product, including the empty cup/lid packaging and objects, if received.
*Please note that the reported objects and empty product packaging that youre sending in will be disposed of thirty days after analysis.
Coupons were mailed to the address you provided and they should arrive in the mail in about 7 to 10 business days. As a reminder, please be sure to redeem your coupons before the expiration date as we are unable to replace expired coupons.

Thank you for taking the time to share your feedback.

Sincerely,
Conagra Brands Consumer Care

Case: 06854001

**************
www.conagrabrands.com
Initial Complaint
07/09/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
July, 6, 2024, I bought a Marie Callender's Chocolate Brownie Cream Pie from my local Kroger. As ****** (My son) was craving the pie, ****** said: As I was eating my pie I came across a chewy part in my pie that when I bit into the chewy part, it didn't dissolve in my mouth. My child also stated: When I took this chewy part of the pie out of my mouth, I found out it was a piece of **** in my food! My child told my other son,( ***) about this then went to me. Gio staites that he was on the couch when this happened, and I was in the Master bedroom of the house, watching TV and ****** was in the kitchen cutting and eating the pie. This left me in shock when nobody was around ****** during the incident. ****** said that the piece of **** was in the pie and was impossible for somebody to dig in the pie when it was frozen. I know we didn't have no **** in our house so the only thing that we could expect is that this company put **** in our pie.
Business response
07/10/2024
Hello *******,
Thank you for bringing this matter to our attention.
We were sorry to learn of your experience with our MARIE CALLENDERS CHOCOLATE BROWNIE CREAM PIE and tried to reach you via the telephone number provided. Unfortunately, we had to leave a voicemail message instead.
Wed like additional information to share with our team and would appreciate the opportunity to discuss these details with you. Please keep the product packaging and object reported until we speak directly with you.
Please call one of our supervisors toll-free at **************, between the hours of 9:00 A.M. and 4:00 P.M. CST, Monday through Thursday, and between the hours of 9:00 A.M. and 1:00 P.M. CST, on Friday. Please give reference number ******** to the supervisor who answers your phone call. If a supervisor isnt available, please leave a voicemail with your name and reference number. A supervisor should return your call within 48 business hours.
Thanks again for sharing your experience with us. We look forward to speaking with you soon.
Sincerely,
Conagra Brands Consumer Care

Case: ********

**************

www.conagrabrands.com
Conagra Brands * *******, IL 60654
Initial Complaint
01/12/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We decided to purchase Marie Callender's Chicken Pot pie, upc: ************. Expiration date April 17th **** at a local Dollar General Store on January 10, ****. Both my husband and I feel very ill with constant diarrhea an extreme bad pain and cramps in our stomach. The only thing we've eaten was the chicken pot pie so we decided to look at the ingredients on the package most of it seem to be normal junk additives but one struck us that really made us very worried about it so we did some research it's called "Interesterfied soy oil". This ingredient is very dangerous to consume. *********************************************** take this off the shelves. Charges should be brought against this company and put in Jail for nearly poisoning us with bad ingredients. We are still trying to recuperate today, the worst nightmare ever.
Business response
01/15/2024
Thank you for speaking with us today. We apologize for your experience and would like to thank you for bringing this matter to our attention.
As we discussed, compensation for replacement of the product will not be sent per your decision. However, if you change your mind or have any further questions or concerns, please do not hesitate to reach out to us directly.
Thank you,
Conagra Brands Consumer Care
Case 06665892
Customer response
01/16/2024

Complaint: 21131417

I am rejecting this response because:

Sincerely,

*************************
Business response
01/18/2024
Hello,
We understand that you initially declined our offer for a replacement check and realize you have reached out again regarding this matter.

We value your satisfaction and are more than willing to revisit the solution we previously proposed. If you are still interested, we can proceed with issuing the replacement check. Please confirm if this is what you would like us to do.

We appreciate your patience and understanding in this matter. Your satisfaction is our top priority.

Thank you,
Conagra Brands Consumer Care
Case 06665892
Customer response
01/19/2024

Complaint: 21131417

I am rejecting this response because: take those bad s*** ingeedienrs off the recipes. Many years ago You and you company were one a great company with natural ingredients. Now because its the greed of money, You and your company are trying to kill us slowly.
Go back to the great flavor that you grew your name to be. I, we, Don't want any of your products no more and it doesn't mean you go on hurting other consumers Thank God it was just serve painn stomach cramps and serve diarrhea till the nest day.
I said our thoughts, do whats right in your hearts for a change not for your pockets. My last conversation thank you.

Sincerely,

*************************
Initial Complaint
12/20/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Im looking to file an injury claim to their insurance company. On 12/19/23, I spoke with a supervisor. She refused to make a claim for me unless I mailed her the bag of ******* that made me sick. Case #********.
Business response
12/26/2023
Hello,
We were sorry to learn of your experience. Please be assured we take this very seriously.
As previously shared, we have policies and procedures that must be followed before referring your complaint to our third-party claims adjustor. We require the product packaging information as proof of purchase. However, as previously shared, we do not require collection of the product packaging.
By providing this information, we can thoroughly assess your claim and work toward a resolution.
If you have any further concerns or questions, we encourage you to contact us directly.

Thank you,
*****
Case 06627182

Customer response
12/28/2023

Complaint: 21038188

I am rejecting this response because:you havent received the product packaging info. The picture of the package is attached. Youve confirmed on your message that you dont require the physical package. I would like my claim sent to the adjuster now. Thank you.

Sincerely,

***********************
Business response
12/29/2023
Hello,
Thank you for sharing our packaging information.
As requested, your case has been referred to our third-party claims administrator, ******** ***************** Services. They will contact you via the telephone number provided within the next five business days. Upon taking ownership of your case, we will no longer be authorized to discuss your case.
Thank you for bringing your experience to our attention.
Sincerely,
*****
Conagra Brands Consumer Care
Case 06627182
Initial Complaint
11/13/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
******* pizza 5 0z pepperoni:too dry. also, had barely any pepperoni nor sauce.I bought 10 pieces $1 each =$10 they wanted to refund only just $1 . instead of $10.upc 0 ***** ***** 3/ expiration 6 1 **** EST9132/ **** **** 20 22 : 26L2
Business response
11/13/2023
We are sorry to learn of your experience with our product.
Per our policy, we require proof of purchase for any refund replacement checks. Several times throughout the conversation 4/$1 off coupons were offered but they were declined.
Thank you,
Case 06550035
Initial Complaint
11/09/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
on 10-28-2023 I was eating a can of Amor Star Chilli with beans.I bit down on something hard,I spat out what I bit down on into a napkin I saw that it was a old looking metal bolt.I could have died if I would have swallowed it.
Business response
11/13/2023
We were sorry to learn of your experience with our product. We tried to reach you via telephone, but had to leave a voicemail message. An email has been sent requesting you to please contact us back at your convenience.

Thank you.

Case 06592583

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