Business ProfileforThe Professional Locksmith, Inc.

THE PROFESSIONAL LOCKSMITH COMPANY: The Professional LockSmith Company is a fraud. I had an emergency situation with my vehicle where I needed a new car remotes. The technician came out and provided me with a set of remotes that was not compatible with my vehicle. He made me believe that he gave me the correct remotes and that the remotes that he had given me worked, but he use another method to get my car started. When I got home and test the remotes they did not start my vehicle. When I called the technician back several times he did not answer his phone. So I called the actual company they gave me the run around for several days. The first person that called me back after this ordeal was Marcelo at phone number, after explaining what happen and what the technician had done then I asked for my money back. Mind you Marcelo is not a manager or supervisor. I explained to Marcelo that I had to get my car towed to the dealership and I purchase the remotes from the dealership as well. He told me that the dealership didn't know what they was talking about and didn't know what they was doing. I explained to him that I didn't have any issues with the remotes that I got from the dealership. He said that he will call me back, but he never did. When I tried calling him back his number were not in service. I kept calling The Professional LockSmith several times and they continue to give me the run around. Finally, I spoke to a supervisor by the name of Jasmine and I explained to her what happened. She told me that she can only give me half of my money, which was $200.00 of the $400.00 that I spent. I her that I wanted all of my money back. Even after explaining that these remote keys where the wrong remotes, she still insisted that she could only give me back $200.00 refund. The business cell phone. Jasmine the supervisor had me to send the pictures to her along with the receipt from my car dealership. Waiting on Jasmine response.