ComplaintsforInterPark LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I had used iParkit online reservation on 5//22 to book a single day parking pass for June 9, 2024. However, after I made the payment, the pass was issued for yesterdays date (5/21/24).Please see the attachment. It shows that the purchase was done on 5/22/24 for parking date 5/21/24. That means the system sold me an expired pass.I have sent email to iParkit customer service thrice and have tried to call them repeatedly but there is no response.I was charged $18.00 for selling expired parking. This should be refunded to me. The parking pass with number is also displayed in the attachment.Thanks,*******Business response
05/30/2024
Thank you; I'll be forwarding the customer's message to the Senior Operations Manager for the ***************** location, for review. We hope you get back to you before week's end but if not - early next week.Initial Complaint
05/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I got a parking pass through the mobile app and I was using it just well while I was in **************, ****************** the issue was at the moment to leave the parking, I scanned the **/Bar code and I got an error in the screen saying that I had to pay a difference of 12 dollars even though I suppose to have covered the time of checkout. So I got another pass for an hour but it didn't work either, the screen said not checking in, so after I paid the 12 dollars I was able to leave. Then I came back because I needed to use the parking service again, so I did try to use the ** code that I got before for the hour, but I couldn't enter until I called in for help through the intercom so I explained the person at the line the situation and he let me in. The issue again was when I tried to leave after 50min approximately, I tried to use the code and again an error came to the screen, I did call for help but the lady wasn't able to help so I had to pay again 20 dollars more apart from the already paid amount. Another issue was when I booked for the parking for the 4 days, the quote said 80 dollars but at the moment of payment, the app took 100 dollars instead. Everything seems to be a mix-up to confuse the customer and take money from the tourism. I request refund of: 1. 12 dollars at the first exit, 2. 20 dollars at second exit, 3. 20 dollars of discrepancy for the 4 days booked. Total of 52 dollars charged unduly.Business response
05/20/2024
I will be following up with our San ********************* Team. Thank you.Customer response
05/21/2024
Complaint: 21733839
I am rejecting this response because:
Sincerely,
*********************Customer response
05/21/2024
Business is not providing any resolution to the complaint. Their only response is: MESSAGE FROM BUSINESS:
I will be following up with our San ********************* Team. Thank you.That doesn't mean anything to me, no ETA, no process of refund. No warranty.
Business response
05/22/2024
I appreciate your patience; I spoke to the San Antonio manager yesterday and here is his response (attached).Initial Complaint
03/17/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased parking on 3-2-24 and was charged twice on my credit card. I attempted to contact the customer service phone number (copy attached) repeatedly and it is not a working number. I was overcharged $18.00.Business response
03/18/2024
Thank you; I'll follow up with ************ directly.Customer response
03/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
11/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was a monthly customer at the ********************************************* located at **** ****** in ************. I left the garage on June 30th having given a months notice that I would be leaving. However, Interpark continued charging me $330 (the monthly rate) for July and August. They acknowledged that they made an error and credited my account for July in September and promised to credit my account for August on October 2, 2023. To date, I have not received the credit. I have emailed them a dozen times and now am falling on deaf ears. I was dealing with **** and ******* and now neither of them respond. I have sent a dozen emails to the accounting department and the same, no response. I would like to receive the monies owed to me ASAP. Interpark has acknowledged their error and admitted they owe $330 to me but they just will not pay me!Business response
11/14/2023
************: I have followed up with ****************** at the **** Samson Street garage who apologizes for any miscommunication: "The adjustment to your account was pending and I sent/copied you on all emails. The adjustment went through this morning and the refund has been processed. I will continue to follow up but please keep an eye on your account as well."
****************** can be reached at ************Thank you!
Customer response
11/14/2023
Complaint: 20859996
I am rejecting this response because I have been told that this refund has been "pending" or "in the works" for five months. And for the last two and half months, my emails have gone completely unanswered. Interpark claims that I was copied on emails stating that the refund was in process which is simply untrue and angers me even more because the dishonesty continues! Had I been kept in the loop, I would not be bringing this to BBB.So, unfortunately, until I actually receive the monies owed to me I intend to keep this case open. The fact that a customer has to bring this matter to the attention of the BBB in order to receive a response says a tremendous amount about the operation of your business. I have no reason to believe at this point that the refund is on its way.
Sincerely,
*************************Business response
11/15/2023
Understood; thank you.Business response
11/17/2023
I learned this from our Accounting department:" This customer is set to be picked up in the Autobill file on Monday as the refund is approved - allow **** days for it to hit the customer's bank account"I hope this answers the customer's questions and on behalf of my ************ colleagues, we apologize for the delay.Customer response
11/17/2023
Complaint: 20859996
I am rejecting this response because payment has not yet been received. The fact that it has JUST been approved is mind boggling given the number of times in the last six months when I was told the refund was forthcoming. Your most recent promise was made to me in writing in September stating that the refund would be issued on October 2nd. That obviously was untrue.Therefore, I have no reason to believe this statement. Once the refund actually clears my bank, I will consider this matter resolved. Until then, this case remains open.
Sincerely,
*************************Initial Complaint
07/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I parked in this garage under the assumption that I would have a safe and comfortable structure to temporarily park my vehicle in. This was not the case. After initially parking and spending a set time touring the city, it was time to return to the garage, pay, and exit the garage. This is supposed to be a very easy and convenient process as advertised by the company. It was not. After, struggling to find my ticket, shortly locating it but having asked for assistance through the call for help button at the parking pay station. An African employee in a brown suit was very intimidating, dismissive and unhelpful. And charged me the lost ticket fee even though ** told him I found the original ticket. Forcing me to pay the lost ticket price. Realizing this I was hesitant to pay but then see the African man appear from behind my vehicle taking pictures of my license plate as hes on the phone with someone. Then he approached the car and essentially intimidates and forces me to pay the lost fee priced ticket as hes leaning over the vehicle. It was a very uncomfortable situation that I dont want any paying or unassuming customer to go through. SP ******************** runs the *********** Parking Garage so potential customers should be aware of this oversight and lapse in proper and fair garage employee behavior towards customers. And the company should take accountability for this oversight at all levels.Business response
07/24/2023
Confirming receipt; following up with local facility manager and will respond back. Thank you.Initial Complaint
10/09/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
iParkit has an app which currently is not allowing me to remove my credit card information to add another card. I have twice tried to contact the company through emails and their customer service portal. They have responded stating they received my email. However after 3-4 months, the problem persists. In frustration, I attempted to delete/cancel my account and the app does not allow this. In addition to the phone app, have tried the above on a laptop computer with no success. I have tried accessing their live chat and although I was #1 in the queue, I was on hold indefinitely. Please help because a the companys mishandling of private financial information like the ability to remove credit cards and close accounts is a major issue in this world of compromise of private information. If their company were to be hacked, I dont want certain of my cards stuck in their system.Business response
01/10/2024
Thank you; I'm following up today with the folks who oversee the iParkit program - we should have an answer tomorrow.Initial Complaint
06/15/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Transaction dated 6/15/22. Tried to refund a purchase of a parking reservation but the button to say Yes, cancel reservation was non functional and would not work continuing up to the time when the parking started. This prevented a refund from being issued. There have also been numerous times where the app would not immediately allow selecting of previous reservations, repeatedly going back to the express screen. Also the selection to make a reservation is not functional on the express screen.Business response
06/17/2022
Thank you for this correspondence, but before I can help you, I'll need to know what location in *********** you're speaking of. Thanks again.Initial Complaint
06/02/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Following the cancellation policy listed on my online portal, I submitted a request in writing to the stated email address requesting the cancellation of my monthly parking pass. The pass is for the **************** Garage1327 *********. ************. The written cancellation policy ****** I need to provide 30 days notice. I sent the cancellation email on April 20, 2022. As of today, June 1, the parking pass has not been cancelled. I have sent 6 emails to customer service. I am told that the ********************** manager must respond. He has been included in 4 of the 6 emails. I was charged for the full month of May, and the June payment is pending. The garage manager has an email of ****************** I was never provided with a name. The emails have also been sent to: **************************** and ************************************ My *************** number is ******. I should be credited the amount of billing from May 21-May 31, 2022 and I should not be charged for June 2022.Business response
06/03/2022
Thanks; I'll follow up with our ************ Senior Operations Manager on this situation.Initial Complaint
01/17/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Hi, on November 17, I got an email from iparkit stating that a charge of $8 was made from my card. This was labeled south loop self park MINT12246406006. I never authorized or was aware of this transaction at all. I tried to contact the company but received no response whatsoever. I would like a refund of $8 to my card.Business response
01/17/2022
I will respond directly to the customer, for more information in order to get to a mutually satisfactory conclusion! Thank you.Customer response
01/20/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
22 total complaints in the last 3 years.
15 complaints closed in the last 12 months.