ComplaintsforFour Seasons Heating, Air Conditioning, Plumbing & Electric

• Initial Complaint

  10/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Complaint Against:Four Seasons Heating and Cooling Complaint Summary:About a month ago, I hired Four Seasons Heating and Cooling to install a new furnace in my home in ******, ********. Shortly after installation, an inspector from the city of ****** found that a required aluminum or metallic-based tape was missing. This tape should cover all open grooves and corners of the furnace, ensuring no air escapes and that no internal parts are visible, as per city code.Problem Description:Since the inspection, I have called Four Seasons Heating and Cooling multiple times to request that they complete the job by applying the required tape. Despite my calls, I have not received a response or been given a scheduled appointment for a technician to finish the installation properly.Desired Resolution:I am requesting that Four Seasons Heating and Cooling contact me immediately and schedule a time to complete the job in accordance with city regulations.

  

  Business response

  11/12/2024

  As of 11/12/2024, we have recieved the consumers complaint and have reviewed the consumers account. We are currently reviewing all options and we will continue to work with Mr. ***** on resolving this matter. We will update our response to this complaint accordingly after we are able to resolve all of the consumers concerns and have provided a satisfactory resolution for all parties involved. Thank you!  

• Initial Complaint

  10/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My thermostat was working ok but i needed batteries. The tech said my thermostat was broken after he put batteries in it. He replaced it with a one stage thermostat when I have a two stage furnace. They charged me $444 for the thermostat that online was only $36.00. It didn't work properly. I had to purchase another thermostat -- which only cost $62.00 and have someone else install it. The company did not credit the coupon I had. They did refund me $50 for the one coupon I had after several calls. The tech did not leave the box or the manual for the incorrect thermostat. I want to return it and at least get a refund for the thermostat. I will pay for the cleaning which was $139. I called and kept getting transferred to different people. The last person I talked to said the the $444 charge for the thermostat was the correct cost for the thermostat. It is not installed now and sitting on my table.

  

  Business response

  11/12/2024

  We are writing to inform you that the issue raised in the consumers complaint has been resolved. Our offer was accepted by the consumer. We consider this matter closed and appreciate the opportunity to resolve it.

  Customer response

  11/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  09/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Four Seasons installed a new A/C unit Just over 5 yrs. ago, I have been haveing problems after the 2nd year and up to date my A/C is not working as it should, the day of install they dropped the unit out of the truck I contacted my *** right away sent him pic. he wasn't concerned. after some time A/C was not blowing cold air they couldn't find the problem to find out a few months ago my unit was over charged with Freeon which put alot of stress on the compressor, this last top technitian of theirs came out last week and found the piston which is this tiny ball like thing that goes into this other thing that circulates the air was on the floor not where it was supposed to be and it was the wrong one, so installers never put that in. months of back and forth they started with they wanted to charge me ******* for a new compressor, then went to ******* then 4500 then ******* now since I had told them i know the compressor is 10 yr warrenty w/Lennox they or I am not paying for the compressor, so now they want to charge ****** for labor to install the compressor, but still don't know for sure it's the compressor, they want all the money up front before they even schedule my service call, not to mention i had taken so much time off work unpaid for them to accomplish nothing, this company is a fraud, they are gauging people financially and not doing the jobs correctly. I need my A/C fixed and they need to take responsability for their poor installation. This goes on much longer there is much more involved If i can speak to someone with BBB. I do not want to see other people go through this I know they are already just by some of their reviews looks like im in the same boat as some others. I paid them ****** last week and they were supposed to come Thursday between 10-1:00 they just never showed. Now i'm being told they won't schedule my appt. until i pay the other ****** this is unfair that i am paying for their mistakes.

  

  Business response

  10/11/2024

  Thank you for bringing this matter to our attention. We have conducted a comprehensive review of the consumer's complaint and account history, dating back to June 6, 2019. We appreciate the opportunity to clarify this situation. The unit in question was installed on June 11, 2019. We did not receive any requests for annual maintenance or service calls until June 2, 2022. Our terms and conditions stipulate that consumers must maintain their annual service to keep their warranty in good standing and to ensure the unit operates according to manufacturer specifications. Despite the consumer's lapse in adhering to these terms, we chose to honor the warranty as outlined in the contract. During the visit on June 2, our technician found that the condenser was entirely clogged with debris, which we addressed at that time. On July 3, 2023, during a subsequent annual cleaning, we discovered the filter was incorrectly installed and made the necessary correction. However, the system continued to experience cooling issues, and the consumer declined further repairs or troubleshooting. A follow-up visit was proposed, but the consumer indicated that their son would inspect the unit, as it had been functioning inadequately since installation even though we advised against this. On July 22, 2023, our technician added five pounds of refrigerant and noted that the system was missing an orifice.Following a service call on August 26, 2024, our technician found the filter was dirty and diagnosed a faulty compressor, as the compressor was not pushing refrigerant. On September 6, 2024, it was confirmed that the unit was slightly overcharged. The consumer was quoted $1,751 for compressor replacement, as the five-year parts and labor warranty expired on June 11, 2024, and the manufacturer's warranty did not cover labor costs. This initial offer was declined, but we later proposed to share the cost, which was also rejected. Ultimately, the consumer accepted our offer, and the repairs were completed as of 10/9/24. The consumer has since expressed dissatisfaction with our services and requested reimbursement for all funds paid. We are currently working with the consumer regarding her complaints from the recent date of service on 10/9/24 and will update the BBB accordingly after our internal review is complete. Thank you for your understanding.

  Customer response

  10/21/2024

   
  Complaint: 22357448
  
  I am rejecting this response because: There is a lie, no one ever said my son would inspect the unit, my son is not an HVAC guy he only told the guy the unit outside was off balance as he put his level on it and saw it was sunk a bit on one side he showed the technition. I did my clean and checks up until this last year as i was affraid of them touching it anymore as it was always 6 hrs. they were at my house, I was only late this year and I only did it because the unit outside was just getting louder and louder so i had no choice but to get them out to fix the unit THEY installed and dropped out of their truck the day of install. Also they are lieing that my filter was dirty and clogged, I have the washable filters that my son handles every year, last year we tried the store bought disposable ones and they tried telling me because of those the air wasn't pushing through, yet to find out this year their installers never put the orfis in which is what circulates the air, + the overcharge they did, they also had some other missing parts some caps of some sort they didn't put on. this company does not have educated installers/service men how could they have over charged my unit almost 5 lbs? too much was wrong at time of install and the comressor faulty had nothing to do with a clean n check, not being done, it had to do with their poor installation. I advised them I won't know how my unit is working until next summer when I have to run it when it's hot out, it's been in the 60's and mid 70's my house has been too cool inside for me to turn the A/C on. So i will have to have them back out next season. All at a stand still at this point.
  
  Sincerely,
  
  **** *********

  

  Business response

  10/22/2024

  Thank you for your continued assistance regarding this matter. After careful consideration, we would like to clarify that we will not be taking any further steps toward a resolution beyond our previous offer. We stand by our agreement to share the cost of the compressor replacement, which the consumer accepted and paid for. As outlined in our earlier communication,we conducted a thorough review of the consumer's complaint and account history dated back to June 6, 2019. Here are the key points that support our position:The unit was installed on June 11, 2019, and we did not receive requests for annual maintenance or service calls until June 2, 2022. Our terms and conditions clearly state that consumers must maintain their annual service to keep their warranty valid and to ensure proper unit operation. Despite the consumer's lapse in maintenance, we chose to honor the warranty as stipulated in the contract. Our technicians findings during service visits indicated issues, including a clogged condenser and a filter that had not been replaced correctly, which we addressed. The consumer declined further repairs and troubleshooting despite our recommendations, opting for their son to inspect the unit, even though we advised against this. Following a series of service calls, a faulty compressor was diagnosed, and a quote for $1,751 was provided.The five-year parts and labor warranty expired on June 11, 2024, and the manufacturer's warranty did not cover labor costs. After declining this initial quote, we offered to split the cost purely out of good customer service, which was ultimately accepted by the consumer, and the repair was completed on October 9, 2024. Given that we have explored all fair and plausible options regarding this complaint and have fulfilled our obligations under the terms of our agreement, we believe the matter is resolved. We kindly request that this complaint be removed from our records. Thank you for your attention to this matter. 

  Customer response

  10/23/2024

   
  Complaint: 22357448
  
  I am rejecting this response because: With this comment:The unit was installed on June 11, 2019, and we did not receive requests for annual maintenance or service calls until June 2, 2022. - the unit was fine till they came out 2023 and they still didn't know the orfice was missing untill now 2024 and that is what circulates the air per their service guys. so has nothing to do with a filfer. and that is when they instead overcharged the unit and spent 6 hrs. at my house, they were out multiple times in the last few years, and never found what they found this year, compressor wouldn't have broke if they new what they were looking for, and also as far as the unit sagged on the one side, they don't check that either on clean n checks. They still hadn't fixed that either.

  My son inspecting is a lie, I already explained that.   For the part - I had called ****** myself and the compressor is under warrenty for 10 yrs. they were wanting to charge me ******* and they didn't know it had a 10 yrs warrenty? i found that hard to beleive, they are in the business they know what the parts warrenties are, so this response they are leing again. I have nothing to lie about here, I can go somewhere else but this was what they broke and they had to fix. Another lie is I did not agree to pay for the labor of ****** I had no choice as they said if I didn't pay it upfront they were not coming out to fix it, so that was against my will for them to fix what they broke. at this point they have told me they are keeping the claim open till next season to be sure it's in good working condition and they gave me a free clean and check next season to make sure. so we'll see if they stand by that, as it's been nothing but them telling me no notes, no notes they have no notes. BBB please I'm doing this so this company does not get the good rating as they do not deserve it, they are not nice people and don't take responsability for their actions. I can see in the reviews I am not the only one. But I will take this to my county because I hate to see our little town get gouged by people like this.  Dirty Filter again is a lie, i already commented on that lie too. the orfice missing and the unit being overcharged is what broke the compressor and their service men all agreed.
  I'm actually afraid of having them touch it again.

  you may close this and I hope this will affect their rating.

  
  Sincerely,
  
  **** *********

• Initial Complaint

  09/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  9/1. Tech came and looked at my ac, saw I had R22 coolant and told me there was nothing he could do to fix it. New Ac was installed same day. 9/12. Heard humming noise coming from new unit right before it turned on. 9/14. Found out my air filter was filthy and could have been the reason my ac froze in the first place. 9/19. Quality check found install didnt use the right breaker for unit. He confirmed that a dirty filter could have caused old u it to freeze and could have made new unit make that sound. **************** put in claims for me bc I feel like I was mislead into buying a new unit without being given options to fix my old unit. My old unit wasnt properly checked (tech is saying he saw my air filter) if this happened there would have been a discussion about it and there wasnt. If I knew about the air filter and R22 I would have found another company and gotten a quote to fix it. I am not satisfied and I dont trust this company. I believe I am owed a partial refund.

  

  Business response

  10/03/2024

  We are writing to inform you that the issue raised in the consumers complaint has been resolved. On September 30th, 2024, we added a total of 8 years of free maintenance to be honored on Ms. ********** air conditioning unit. Our offer was accepted by the consumer. We consider this matter closed and appreciate the opportunity to resolve it.

  Customer response

  10/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  09/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I called Four Seasons to have my vents cleaned last Thurs 9/12, the tech, ******, was great and I was really happy with that service. He recommended I also have my furnace cleaned/serviced so I had a follow up appt scheduled for those services a couple of days later on Sat 9/14. After that tech left my AC no longer worked. I called back on Mon and they sent a tech out to diagnose the issue and he determined I needed a whole new AC unit, which cost over $7K. They agreed to apply some of what I had already paid to the total cost which I appreciated and the installation was completed that same day, but when those techs left, my AC still did not work. Then they had yet another tech come out who determined my blower motor was inoperable and replacing it would cost an additional $1,400 but the tech said he'd recommend they give it to me for free bc of everything else. I was contacted by customer service who filed a claim for me and said it would take a day or two to hear back. I was then contacted again yesterday and was told they'd do it for free, again very much appreciated, and they sent someone out to do the install. When the final tech arrived he determined that the tech from Sat 9/14 who cleaned my furnace put the blower motor back in the wrong way which caused my AC to not work, so I essentially just spent an additional $6k when I really did not need to bc of one techs negligence and another techs inability to correctly diagnose the issue. So just to sum it up, my AC worked perfectly fine before calling Four Season, worked perfectly fine after having my ducts cleaned, and was then forced to spend another $6K for something I would not have needed if the tech had done their job correctly. I'm not a wealthy person, that $6K was a big hit and I only paid it bc I was told it was necessary.

  

  Business response

  10/03/2024

  As of 09/19/2024, we have received the consumers complaint and have reviewed Mr.Rosenbergs account. We are currently reviewing all options and we will continue to work with Mr. ********* on resolving this matter. We will update our response to this complaint accordingly after we are able to resolve all of the consumers concerns and have provided a satisfactory resolution for all parties involved. Thank you! 

• Initial Complaint

  09/17/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  In around January of 2024, I signed a contract with Four Seasons to modify my furnace.The total cost was $1299.00. I was approved for financing by ****************************, ************. The contract was approved for zero interest for 12 months. As I started receiving my monthly statements, I noticed I was getting billed interest charges. I called Four Seasons and was told that my credit was not approved and that they automatically put me on an interest fee contract. I was never notify my credit was not approved, and that I would be charged interest in my contract. That is my complaint.Thank you,**** ******

  

  Business response

  09/27/2024

  We appreciate the opportunity to respond to Mr. **** ******** complaint regarding his financing terms. We have thoroughly reviewed the details and would like to provide clarification on the matter. Mr. ****** signed a contract with Four Seasons in January 2024 for the modification of his furnace, with an initial approval for 12 months at 0% interest through ****************************. However, the financing terms subsequently changed to 3 months no interest, with a full term reflecting 120 months at *****% interest. This change was due to the consumer's credit standing and is determined by the financing company. As of September 3, 2024, we have communicated with Mr. ****** to explain the situation and have provided him with the contact information for *********************** to address any further concerns directly with them. As the adjustment of financing terms is based on customer credit, it is unfortunately outside of Four Seasons control. We respectfully request that this complaint be closed as resolved and removed from our records. Thank you for your attention to this matter. If you need any further information, please feel free to reach out.

  Customer response

  09/28/2024

   
  Complaint: 22299490
  
  I am rejecting this response because:

  I was never informed my credit was later denied.  I have never applied for zero interest, in  which 3 months it was declined.  This is a scam for consumers like me.  I want zero interest as I signed for originally.

  
  Sincerely,
  
  **** ******

  

  Business response

  10/08/2024

  As of October 8, 2024, our position regarding Mr. ************** remains consistent with our initial response to the BBB. We regret that we were unable to reach a resolution satisfactory to the consumer, despite having explored all reasonable and fair options available to us. We recommend that the consumer contact their lending company directly to discuss the counteroffer, as the decision is based on the consumers credit standing and is outside the control of Four Seasons. We consider this matter resolved and kindly request that it be removed from our records. Thank you for your attention and assistance in this matter.

  Customer response

  10/08/2024

   
  Complaint: 22299490
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** ******

• Initial Complaint

  09/06/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I CONTINUE to receive UNSOLICITED MARKETING MATERIALS from Four Seasons ******************************************* via the US *************** I have called, written and emailed requesting to OPT OUT OF ALL COMMUNICATIONS. ALL OF MY REQUESTS HAVE BEEN IGNORED. I AM NOT, NOR HAVE I EVER BEEN A CUSTOMER OR CLIENT OF THIS COMPANY.

  

  Business response

  09/13/2024

  We are writing to inform you that we have taken the necessary steps to address the concern raised by the recent complaint.Specifically, we have removed the consumer's information from our mailing list,and their account has been marked as inactive in our system. We sincerely apologize for any inconvenience this situation may have caused. Given these actions, we kindly request that this complaint be removed from our record as it no longer reflects the current status of our interaction with the customer. Thank you for your understanding and assistance in this matter. 

  Customer response

  09/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is TENTATIVELY satisfactory to me.

  However, should I receive ANY additional communication from this company via the US *************** I reserve the right to re-open this complaint or file a new one.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  08/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Unfortunately i got connected to this company on End of October 2023 via ******* had no choice at that point because my furnace dead in cold weather. Four season came out and installed brand new furnace and AC which i guess they took advantage of weather and charge me near to $25000.00 little less more than $23000.00. After installation QC came to inspect like their so called process. Within a month i have to call tech to fix the heater blow setting. Than come the summer of 2024 they suppose to call me to set appointment to start my AC which I called them to set up appointment. Since than to today's date i been calling and technician, Senior QC or technician coming and fixing my brand new Furnace and AC. Family suffered in hot weather for 2 to 3 days in temperature of 90. Installer or Tech did not GLUED the *** pipe, AIR LEAKAGE FROM MULTIPLE SPOTS, MISSING HUMIDIFIER TRANSFORMER, COIL FROZE, HUMIDIFIER FROZE, NO FINISHING of work performed, NEW AC has LESS FREON, ADDED DYE but not schedule for follow up as i type i have tech working and and FIND MORE ISSUES. so SICK & so AGGREVATED with the product. I literally have few invoice and record with less than a year with I GUESS THEY CALL BRAND NEW INSTALLATION WHICH COST ME ***** OF MONEY. I DONT THINK they have ANY certified or experience tech. No doubt i give the customer service call performance 100% . If you love your money and want the right product browse on ****** and STAY AWAY FRON THIS COMPANY. I am stuck and hope i get this resolve in near future. If I have option of less than 1 star select that.

• Initial Complaint

  08/30/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am requesting a full refund from Four Seasons in the amount of $5,780.00 for an installation of a faulty Single Stage Cooling Lennox Air Conditioner unit on 6/20/2023. I was quoted this price by salesman *******************. I am also asking for a refund of $89.95 for A/C cleaning which took place on 08/01/2024. The brand new Lennox A/C unit began failing a little over a year after installation on 07/31/2024, beginning with the line set freezing. Several technicians tried to diagnose the problem by cleaning out the system, putting in or removing refrigerant and dye, or increasing the blower speed to more than what the units tonnage allows. Eventually, Four Seasons replaced the old line set with a new one before waiting to see if the dye revealed a leak in the system. I was then told of several different potential issues, but the technician could again not pinpoint an exact cause as to why the unit was not working correctly. The A/C unit continued to fail despite installation of the new line set and a new o****** In total, none of the seven different technicians were able to rectify the problem during the six times they were at my residence. On top of this, a Four Seasons Inspector visited us on 08/23/24 and stated that the A/C unit was working correctly, yet it failed during severely hot weather. I am a senior citizen who was left without air conditioning at several points during dangerous temperatures which was an inexcusable and unethical situation to be left in. Moving forward, I am requesting that Four Seasons remove all of their A/C equipment and refund me a check made out in the total amount of $5,869.95. Thank you in advance for your time and assistance in this matter.  

  

  Business response

  09/11/2024

  I am writing in response to the complaint filed by ********************************* regarding the installation and performance of his Lennox A/C unit, as well as the requested refunds. We have been actively working with ********************** to resolve his concerns since August 3, 2024. Our records indicate that the most recent visit occurred on September 3, 2024, when one of our top technicians thoroughly diagnosed the unit and confirmed that it was functioning according to the manufacturer's specifications. As an additional precaution,the technician cycled the unit on before leaving. Following this visit, our customer care team reached out to ********************** on September 4, 2024, to ensure his satisfaction. However, ********************* expressed his desire to discontinue communication with Four Seasons and requested that all future correspondence be conducted through the BBB. He also requested the removal of the equipment and a reimbursement. After a comprehensive review of the situation and multiple visits by our technicians,including the recent inspection which confirmed that the unit was operating correctly at that time, we must respectfully decline ************************** request for a full refund and equipment removal. The unit was performing within the manufacturer's specifications during our last diagnostic check. We remain committed to resolving any ongoing issues ********************** may have. If he continues to experience problems with the unit, we are more than willing to arrange another visit from one of our top technicians to further investigate and address any concerns under warranty. We kindly request that ********************** contact us directly if he wishes to schedule this additional visit or if there are any other specific issues that need to be addressed. Thank you for your attention to this matter.

  Customer response

  09/11/2024

   
  Complaint: 22220403
  
  I am rejecting this response because: A reddish leak has now appeared from under the faulty A/C unit after the outside coil that leads into the Air Conditioning unit kept freezing. I was told that the new A/C unit would be directing any residual condensation into the sump pump. Instead, the residual condensation is now leaking onto the basement floor. I have attached a photo of this leak to this response. The Installer, *********************, told us on 06/20/23 that there would be no need for a hose to run from the unit/coil into the adjacent utility sinks in the utility room because any condensation would be directed to the sump pump. However, that is not the case. The A/C unit also failed again after the last Top Technician at Four Seasons visited us on 09/03/24. The unit would not blow cool air into the home and was not running when the unit was checked on the outside after it was turned on using the thermostat. Four Seasons did not attempt to reconcile their problem in any way other than by continuing to send a revolving door of technicians who have not resolved the matter up until this point. I am again requesting that a full refund be given and that all equipment installed by Four Seasons by removed as it does not take ten (10) technicians to diagnose and repair an Air Conditioning system. I am fully dissatisfied with this service because too many technicians have touched this unit, therefore rendering it impossible to diagnose the original issue from the start. I no longer want to deal with this company and the hassle that they have created. I am a disabled senior citizen who was left without proper cooling during extremely hot weather which is an unethical and dangerous situation to be left in.
  
  Sincerely,
  *********************************

  

  Business response

  09/19/2024

  Thank you for bringing this matter to our attention. We have made multiple attempts to resolve the consumers concerns regarding their air conditioning unit. As of 9/13/2024, we reviewed the consumer's complaint in detail. We reached out to them to arrange a visit from one of our top technicians to address any technical issues.Unfortunately, the consumer declined this offer. In an effort to go above and beyond our standard terms and conditions, we proposed a reimbursement of $500 along with three years of free maintenance to their air conditioning unit,contingent upon a signed release. This offer was also rejected by the consumer.We understand the frustration expressed by the consumer regarding ongoing issues with their unit. We take these concerns seriously, and we remain committed to resolving them. Our offer still stands, and we encourage the consumer to reach out to us directly should they wish to accept it. Thank you for your assistance in this matter.

  Customer response

  09/19/2024

   
  Complaint: 22220403
  
  I am rejecting this response because I have made it clear numerous times that I do not want a faulty, defective air conditioner in my home. The Lennox Single Stage H353834343**93331H Air Conditioner unit (Model #**ACXN-036) has a twelve (12) year warranty as outlined in the attached document and failed after only thirteen (**) months. This can only mean that the unit was defective and incorrectly installed *** begin with which caused it to keep failing far before its warranty expired. Too many Four H3**935333**6383839H technicians have touched this defective unit during the ten (10) times they were at my residence, therefore making it impossible to find the exact cause behind the air conditioner's defect. $500 and a three year free cleaning does not make up for the unit malfunctioning and breaking down for a month and a half since July 31st, 2024 while leaving me without proper air H3**33034303536383638H. I am a disabled senior citizen who was taken advantage of and am again asking for a full refund in the amount of $5,869.95 (The amount of $5,780.00 was paid for installation of the air H3**33034303536383638H unit on 06/20/2023 and a $89.95 cleaning fee was paid on 08/02/2024) and that the unit be removed from my residence ASAP. There are numerous other HVAC companies that can ensure that I receive a non-defective unit and better customer service. I will be contacting the H333735363534353**639H directly if this matter is not properly resolved.

  
  Sincerely,
  *********************************

• Initial Complaint

  08/26/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  When we signed the contract with Four Seasons for HVAC Replacement, it was mentioned multiple times by sales person and manager *****************************, that they will file permits with the county and I paid extra for that. It's been 3 months already and no permits have been submitted. I already confirmed with ***********. Also reached out to Manager ******* but to no avail. He is just procrastinating it. Find someone else. There are lot of other good companies around. These people do not have very good work ethics.

  

  Business response

  09/06/2024

  Thank you for bringing the consumers complaint to our attention. We apologize for the delay in addressing the issue regarding the permit. We understand the importance of timely resolution and appreciate the consumers patience during this process. We are pleased to inform you that the permit was issued to Four Seasons on August 26th. We have taken the necessary steps to ensure that such delays are minimized in the future and are committed to providing better service moving forward. Thank you again for your understanding and for giving us the opportunity to address this matter.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩