ComplaintsforFour Seasons Heating, Air Conditioning, Plumbing & Electric

• Initial Complaint

  08/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On August *****, 2024 I had two electrical technicians out to the house to do electrical work. They were rough around the property denting hardwood floors, making holes in that wall and not repairing them, dropping tools into my sump pump and not retrieving them, removing a rain gutter and causing flooding, and breaking a basement window while laying conduit. I have $2900 left on my balance and I would like them to take $1100 off the remaining balance (the price of a window) to rectify the situation. They have denied my claim, their evidence being that both technicians said they didnt break the window. This is a new house for us and the windows have no furniture near them that could cause damage. They were laying electrical conduit inches from the window indoors, and the window is broken from the inside outward I had window company quote other windows around the building, and provided four seasons with a quote of a window thats the same size and shape as the broken window. They claim that because I had the window measured, the window contractors may have broken it The window contractors never measured that specific window. Only one that was similar but on the opposite end of the building Im looking for $1100 to be taken off my $2900 balance Thank you

  

  Business response

  09/09/2024

  As of 08/27/2024, we have received the consumers complaint and have reviewed their account. We are currently reviewing all options and we will continue to work with Mr. **** on resolving this matter. We will update our response to this complaint accordingly after we are able to resolve all of the consumers concerns and have provided a satisfactory resolution for all parties involved. Thank you!  

  Customer response

  09/13/2024

   
  Complaint: 22195806
  
  I am rejecting this response because:
  
  Four Seasons called me on Wednesday, September 11th to tell me that they will be denying my claim once again. They continue to repeat information to me on the phone that is incorrect, leading me to believe that they are not reading my claim carefully, or too many customer service teams are trying to handle the same claim and reading through it without care. They do not have a reason for denying my claim other than the fact that they claim it is he said she said, even though I have several pieces of evidence I have provided them multiple times now. When I asked ***** - the agent who called me - who was responsible for denying my claim, she confirmed that she was a manager who was responsible. I asked if she had personally read my claim, since she was repeating back information to me that was incorrect and she could not answer yes to this question. She continually dodged the question, as I asked it many times. 
  
  Four Seasons fails to work with me on a resolution, not even offering a partial refund for the numerous damage they did to my property. The most frustrating part is that they cant take the time to read the claim carefully prior to calling me, leading them to stating incorrect facts, out of order information, and various other incorrect items that apparently leads them to denying the claim. 
  
  Sincerely,
  
  **** ****

  

  Business response

  09/20/2024

  We understand that this has been a frustrating experience, and we would like to address your concerns and clarify our position regarding the issues raised.
  

  -Initial Damage Report: The only damage reported to us at the time of service was the broken window. We investigated this claim thoroughly but found no evidence linking our team to the window damage. Consequently, we were unable to adjust the bill for this item.
  

  -Inconsistencies in Claims: After our initial claim denial regarding the broken window, additional damages were reported. These included:
  Tools dropped in the sump pump
  Punctured walls
  Removal and failure to replace a rain gutter
  Chips and scratches on hardwood floors
  It is important to note that these issues were not communicated to us during or immediately after the service, and thus, we were not given the opportunity to address them at the time. The lack of initial reporting for these damages has led to inconsistencies in the claims made.
  

  -Response to Additional Claims: **************** records and team reports did not indicate any issues or damages related to the additional claims. Without prior notification or evidence connecting these damages to our service, we are unable to accept responsibility.
  

  -Unresolved Issues: We take all customer concerns seriously and strive to provide high-quality service. We regret that the initial issue with the window was not resolved to your satisfaction and that subsequent claims were not addressed earlier.
  

  Its unfortunate we were unable to come to a resolution that works for consumer as we have exercised all plausible, fair options available. We do consider this matter answered and resolved.Thank you for your time and consideration.

  
  

  Customer response

  09/20/2024

   
  Complaint: 22195806
  
  I am rejecting this response because:
  
  I am concerned that my complaint has not been addressed with the attention and care it requires. I want to clarify that I have never requested compensation for any of the additional issues I raised after my initial claim was denied. These follow-up items were mentioned solely to express my frustration with the denial of what I believe to be a straightforward and justified claim.
  
  I have submitted multiple pieces of evidence, including photos and videos, with detailed metadata confirming the time and date they were taken. These clearly document the damage to my property, specifically focusing on the broken windowthe only item for which I have ever requested compensation.
  
  Despite my efforts, each response from Four Seasons has come from a different representative, none of whom appear to have thoroughly reviewed my claim. This lack of continuity is frustrating. For instance, during my most recent conversation with ***** at 1:15 PM on Wednesday, September 11th, she was unable to answer my simple question: Have you read my claim in detail? despite confirming she was the individual responsible for denying it. Each time I speak with someone on the phone, they repeat events back incorrectly, out of order, and emphasis matters that are not related directly to my claim. 
  
  Once again, I respectfully request that the $1,000 cost of the broken window be deducted from my remaining balance with Four Seasons. This has been, and remains, the only compensation I have sought. The additional issues Ive mentioned were not intended as requests for further compensation, but rather to highlight the carelessness that led to the original damage. It is disappointing that these issues have been misinterpreted, and I hope this clarifies my position.
  
  If a resolution cannot be reached, I will be left with no choice but to pursue this matter further, including filing a claim in small claims court to recover the cost of the window repair. I hope we can avoid this route by resolving the issue amicably.
  
  Thank you for your attention to this matter.
  
  Evan 

• Initial Complaint

  08/21/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Date of transaction: 8/03/2024 Amount paid: $8103.00 What the Business committed to provide: ****************** 2-year 100% satisfaction guaranteed on your money. Professional worksmanship. What are the nature of The dispute: worksmanship was not professional, Business sent out multiple people to see if the install was complete, these people stated that the install was not professionally done. Company did not provide refund when requested. Whether or not the business has tried to solve the problem: Yes.

  

  Business response

  08/30/2024

  We want to assure you that we are actively working with the consumer to resolve any issues. Our team is in ongoing communication with them and is committed to reaching a satisfactory resolution.
  We will provide an update on the status of this complaint as soon as we have more information. In the meantime, if you require any additional details or have further questions, please do not hesitate to contact us.

• Initial Complaint

  08/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought my heating/air conditioning unit from Four Seasons on 8/11/2007. I never had a problem for I have it serviced or tuned up every year. This year, I decided to join their Carefree Membership Program for $24.99/month which also included Hot Water Tank tune-up so I also ordered that together with the ** TUNE-UP this year(8/6/2024).I always get an older technician but this time it was a newer 19 year old guy who didn't even identify himself or showed a badge until I asked him for his name.After doing the ** tune-up, he started working on the hot water tank. It is 10 years old but I never had a problem with it. When he started the tune-up, water did not stop flowing and he didn't know what to do so he called the office and ordered for a plumber to fix it. He left me with that problem until their plumber(******) called and told me what to do(just shutting off the water meter). I guess that young technician didn't know that!!!****** fixed that problem but slapped me with a $369.00 bill for their mistake. I paid it for I needed my hot water. I didn't even get an invoice for that UNTIL NOW. ****** said it will be emailed to me but I got nothing in my email.I requested a FULL REFUND FOR $369.00 but their **************** was only offering half of the $369.00. I didn't agree to that for I don't think I should pay for their mistake!!! In fact, they should pay me more than that for the aggravation and inconvenience!If this complaint to you doesn't resolve this problem, maybe I should reach out to the President of their company or to the media.

  

  Business response

  08/28/2024

  We are writing in response to the complaint filed by *****************-Odeste regarding the recent service provided for their hot water tank.
  Our company, Four Seasons Heating and Air Conditioning,stands by our offer to cover half of the repair cost for the valve replacement,which was made purely out of good customer service. This would result in a reimbursement of $184.50. The hot water tank in question is 10 years old, and the valve was found to be rusted shut. Rust accumulation is a common issue for units of this age due to normal wear and tear. When our technician attempted to address the issue, the valve's condition necessitated a replacement. The customer authorized the repair work and accepted the associated charges at that time. Despite the repair being required due to the unit's age and condition, Four Seasons offered to split the cost as a gesture of goodwill. This offer reflects our commitment to fair customer service as we do not have any liability for the wear and tear of the equipment. We believe that our offer to cover half of the repair cost is a fair resolution given the circumstances. If the customer wishes to accept our offer, we encourage them to contact us directly to proceed with the partial refund.
  Thank you for your attention to this matter.

  Customer response

  09/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************-odeste

• Initial Complaint

  08/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I placed and order to have central air installation. It was to he installed on 7/17/2024. However instead of central air they installed a furnace. I just had a brand new furnace installed in March of the same year. They apologized and said they would return the next day to install **. On the 7/18 they returned to install yet another furnace. They stated the work orders were done incorrectly bu someone in their department and apologized again. On 7/19 the ** unit was finally installed. I missed two days of work due to their error. I was offered 4 years of maintenance that they said normally cost. $89. I didn't agree to that form of compensation for the HUGE mistake. Then the said 5yrs. I didn't agree I asked for the bill to be discounted in addition to more years of maintenance considering to keep the 10 year warranty I have to have yearly maintenance. They said they would check and call me back. I was then told that I requested them to come out and repair my new furnace and that's why they were there and the allowed me to keep the furnace so they were closing the claim. I never asked them to repair my new furnace. I asked and paid for Central air. This company didn't take ownership of the huge error and constantly started how they would never give me money as compensation for their mistake. Keep on mind I never asked them to. How rude!!

  

  Business response

  08/26/2024

  We are writing in response to ************** complaint. We wish to inform you that our customer care department engaged with the consumer on August 19, 2024, and successfully offered a resolution to address their concerns. We provided the customer with a resolution of seven years of free maintenance for the units installed by Four Seasons, which the customer accepted. Given this resolution, we consider the matter to be resolved and closed. We kindly request that this complaint be removed from our record, as we believe that we have addressed the consumer's concerns appropriately and to their satisfaction. Thank you for your attention to this matter.

• Initial Complaint

  08/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date of Transaction: May 28, 2024 Money paid to the business: $599.00 Business commitment to provide: Certified Air Duct Specialists will remove up to *****% of debris and dust from our ventilation system. Breathe easier. Service is backed by industry leading warranties.Nature of Dispute: Damage incurred on vents and walls and no improvement to air quality, ability to breathe easier. Rate of dust accumulation has not changed whatsoever. Business tried to resolve problem: Business offered to let me use my own time to source a contractor to come in and provide an estimate for damage repair, which I could then submit to Four Seasons for arbitration. The technician did not secure the tape on all the vents, causing dust to spew out all over our kitchen. He was not careful, and the equipment he used caused damage to floors and walls (the walls had been freshly painted and the floors recently done.) He refused to clean up after himself (leaving all the debris from his damage and the dust that came out of the vents all over the floors), even after politely pointing this out. The amount of dust coming from the vents after the service is barely less, if at all, than it was before the service. We were asked to sign iPad screens but were not shown what we were signing. We received no receipt or any paperwork confirming the work had been performed or performed to our satisfaction. After noticing the damage, I called Four Seasons customer service and spoke at length about our experience. Then, even though we very plainly told customer service that we were still negotiating the remediation, we got a letters stating that we had 10 days to finalize communications or they would close our case and not do anything.

  

  Business response

  08/20/2024

  We appreciate the opportunity to address the concerns raised in this complaint.Our records indicate that the service in question was completed on 5/28/2024.The consumer did not report any issues related to damages or debris during the service or immediately afterward. In fact, the first communication from the consumer following the service occurred on 5/29/2024, and it was related to a billing question. The consumer claimed they were incorrectly charged, but upon reviewing recorded calls, it was confirmed that the pricing was accurate. On a recorded line, the consumer acknowledged that the duct cleaning was $699, with a $100 coupon applied, bringing the total to $599. This is consistent with the amount collected on the service date.
  
  It wasnt until 6/11/2024two weeks after the servicethat the consumer reported alleged damages. Despite the time lapse, we promptly attempted to address the complaint and reached out via multiple channels, including phone calls,voicemails, emails, and text messages. Specifically:
  Voicemails were left on 6/16, 6/17, and 6/21 without a response.
  A letter was sent informing the consumer that the claim would be closed if we did not receive communication within 10 business days.
  On 7/9, the consumer responded by email, indicating they would reach out to us, but no further contact was received.
  We continued reaching out on 7/22, 7/25, and 7/26 via voicemail, email, and text, again without any response.
  On 7/29, another letter was sent, advising the consumer that the claim would be closed within 10 days if no communication was received.
  
  Given the lack of response despite our repeated attempts to engage, we closed the claim as stated. On 8/8, the consumer filed the current BBB complaint.
  We have made every reasonable effort to work with the consumer and resolve their concerns. However, based on the timeline, the nature of the reported damages,and the consumers lack of engagement in the resolution process, we do not believe that Four Seasons is responsible for the alleged issues. Additionally,there is no documentation or evidence provided that suggests our technician caused any damage or failed to perform the service as agreed.
  In conclusion, we respectfully request that this complaint be closed and removed from our records, as we have adhered to fair procedures and acted in good faith to resolve the matter.
  Thank you for your consideration.

  Customer response

  08/20/2024

   
  Complaint: 22112432
  
  I am rejecting this response because:

  We paid for an air duct cleaning, but instead our home was damaged, left dirty and there is just as much dust accumulation as there was before they performed the, air duct cleaning.  On May 10th, Four Seasons came out to provide an annual air conditioning tune up, and at that time, I requested an air duct cleaning.   On May 28th, the air duct cleaning technician arrived and I showed them every vent/ cold air return.  The technician brought in hoses and began taping vents. I pointed out a vent in the kitchen because it was in a peculiar place.  Half way through the process, I noticed that the kitchen vent had not been taped but my husband and I heard very loud vacuuming sounds, so I politely mentioned it again for fear that it might be overlooked, but no big deal.  We stayed in the kitchen, out of the way, but heard hoses being banged onto the newly installed floors upstairs and scraped along the walls that had just been professionally painted.  I mentioned to the tech that debris was left in the kitchen and the tech looked, but did and said nothing.  The technician left all the debris right where it fell, everywhere it fell as it turned out.  I offered the $100.00 off coupon, but the tech would not take it, instead, I electronically signed some screens.  I never got a receipt for the air conditioning tune up or the air duct cleaning until the day after I called to complain about the damage they caused to my vents and walls during the air duct cleaning.  I checked my credit card and the charge was there for $599.00.  Without having a receipt, I thought perhaps the price had not reflected the coupon and I was not pleased that the technician did not clean up the debris, so I called the company.  (After closer inspection, I later noticed the vents and the walls had been scratched in the hall bathroom and my master bedroom and debris was left on all the floors/ carpet and furniture.)
  For at least the last 17 years we have had Four Seasons exclusively, to provide air conditioning and furnace tune ups.  In addition, between our previous and current home, they installed an air conditioning unit; two furnaces; and two whole house humidifiers.  Over the last four years, we chose to overlook the steady decline of friendliness and preparation on the technicians part in hopes that they were one offs.  For example, not having the humidifier filter to replace even though we asked them to provide this service at the time we made the appointment.  They said it was a manufacturing issue but we figured these things happen and again, no big deal; but after this air duct cleaning experience I realized the customer service department was also not professional. 
  I called Four Seasons shortly after the air duct tech left because I thought the price was supposed to be $499.00 with the coupon and because we were displeased with the debris left behind.  The next day, a representative called and said that she could not reach me via their corporate phone and complained that they had to use their personal phone to call me and so obviously there was a problem with my phone.  She said I had to call back because the call had to be recorded. I said no problem but if there was a problem with my phone, how was she able to reach me on her personal phone?   Regardless, I called back and was able to ask to speak to her. 
  I tried to explain that I thought the amount was supposed to be $499.00 with the coupon and she initially agreed but then she backtracked that and said that was incorrect.  The representative cut me off and threatened to end the call if I did not let her speak.  She was flat out rude and spoke to me in a condescending manner.  She went on and on about the different packages and prices for air duct cleaning and that I had the most basic package, which was not helpful.  Then she said she was going to obtain the recording that would prove the price I agreed to.  I mentioned that I did not get any receipts so if she could please send them so I could see if they applied the coupon.  She sent me the receipts via email for the air conditioning tune up and the air duct cleaning.  The air conditioning tune up did reflect that a coupon was applied but the duct cleaning receipt did not reflect that the coupon was applied.  She also sent me a recording and it did appear that I agreed to the price.  Sometime after, I spoke with another representative that did allow me to explain the situation and offered a free furnace tune up in the fall and an apology for how the previous representative spoke to me.  I apologized for misunderstanding the cost of the duct cleaning, but I wasnt as upset about the $100.00 difference as I was about the damage and how the previous representative exacerbated the situation.  I said that we were unsure if we wanted to have them come back in the future.  I mentioned that I had pictures of the damage and she said I needed to call a licensed contractor to obtain an estimate for the cost for damage done by the air duct cleaning tech to put a claim through.  In other words, if we wanted this taken care of, we had an action item.  This was not our fault at all.  I thought it over but meanwhile I got a letter in the mail stating that if they did not hear back from me in 10 days, that they were going to consider the matter closed, so I called and left another message and also replied to an email they sent letting them know I was ill but would get back to them.  After some more emails back and forth another representative replied stating they would call me at a specific day/ time but not only did they not call but I received another letter stating that if they did not hear from me within 10 days, they would consider the matter closed. 
  There has not been any improvement in the amount of dust accumulation rate in our house, therefore, it appears they did not provide the service they said they would.  Now, we are out $599.00 plus the cost to repair our vents and walls.  I am beginning to understand why they do not collect the coupons; do not list their prices anywhere on their website; and why they do not provide receipts at the time of service.  
  
  Sincerely,
  
  *************************************

  

  Business response

  08/27/2024

  Following Ms. ********** most recent complaint update, on 8/27/2024 we offered a $100 reimbursement purely as a gesture of goodwill. Unfortunately, the customer declined this offer. Despite our good-faith effort to resolve the issue, we believe we have exhausted all reasonable and fair solutions. Our records indicate that the service in question was completed on May 28, 2024. At that time and immediately afterward, the customer did not report any issues related to damages or debris. The first communication we received from the customer was on May 29, 2024, regarding a billing question. We confirmed that the charged amount of $599 was accurate, consistent with our records and the $100 coupon applied. It wasnt until June 11, 2024two weeks after the servicethat the customer reported alleged damages. Despite the delay, we made numerous attempts to address these concerns through phone calls, voicemails, emails, and text messages. Given the lack of documentation or evidence indicating our technician caused any damage or failed to perform the service as agreed. We will stand by our offer to reimburse $100 given a release is signed. If the customer would like to accept our $100 reimbursement offer, we encourage them to reach out to us directly to discuss this resolution. We remain committed to resolving this matter fairly and are available to discuss any further concerns.
  Thank you for your consideration.

  Customer response

  08/30/2024

   
  Complaint: 22112432
  
  I am rejecting this response because:

  By accepting the open-ended and unrestricted obligations, re:  reviews or other online statements, I will in effect, be obligated to curtail my speech regarding past, present and future matters unrelated to this claim.  I am unwilling to accept said obligation/ restriction. 
  
  

  Sincerely,
  
  *************************************

• Initial Complaint

  08/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Four seasons began an installation for air conditioner on June 28. They arrived four hours after their scheduled installation time which caused them to need an additional day for installation. During the process, they were unable to find a connection with the current thermostat because they were drilling in the wrong area. This caused them to place my thermostat in a different part of the home, leaving a hole both in the wall (from the current placement) and in the floor from searching for a location. I filed a claim with them and they said they were only able to reimburse me $100 for damage to the hole in the floor only, and not the wall because I gave the technician permission to move the thermostat. He also said that because I reported damages on July 24 that they aren't sure they were the cause of the damages. I hadn't seen the damage to the floor until I reached out. While my home is going through renovations, there was no need for the contractors to drill a hole in that area of the floor. (I've attached images) The estimated cost for repairs is $300.

  

  Business response

  08/15/2024

  We appreciate the opportunity to respond to the complaint regarding the installation performed by Four Seasons on June 28, 2024. We take customer concerns seriously and strive to resolve them in a fair and respectful manner.
  
  On June 28, 2024, our team installed a new air conditioning unit at the customers property. During the installation, it was identified that the thermostat needed to be relocated, which was communicated directly to the customer. Our installer informed the customer that relocating the thermostat would leave a hole in the wall and that Four Seasons would not be responsible for repairing this hole. The customer agreed to proceed under these conditions. On July 18, 2024nearly a month after the installationthe customer contacted us regarding the hole in the wall caused by the thermostat relocation. Given the prior agreement and understanding that Four Seasons would not be responsible for wall repairs, no further action was taken regarding this concern. On July 24, 2024, the customer reported additional damage, this time to the floor. This concern was raised separately and was not mentioned in the initial communication on July 18. Our installers have indicated that no such damage occurred during the installation, and we were only made aware of it almost a month later. Given the delayed report, it is unclear when or how this damage occurred.
  
  Despite the uncertainties regarding the cause of the floor damage, Four Seasons offered a $100 goodwill refund with a signed release,purely as a gesture of customer service. The customer has chosen not to proceed with this offer and has indicated that they do not wish to pursue further action.
  We respectfully request that this complaint be marked as resolved and closed, as the customer has indicated they do not wish to pursue further action, and we have made every reasonable effort to address their concerns.
  Thank you for your attention to this matter.

  Customer response

  08/15/2024

   
  Complaint: 22108659
  
  I am rejecting this response because they are using semantics. I informed the customer service *** that I no longer wanted to communicate with HIM anymore and never implied or said I would not take further action. The $100 offered does not meet the estimate of the damages incurred in addition to refusing to cover the hole in the wall. I would like to have the ***air costs met of $300. 
  
  Sincerely,
  
  ***** ********

  

  Business response

  08/22/2024

  Thank you for your ongoing efforts in addressing this matter. After a comprehensive review, we stand by our initial resolution. Four Seasons remains committed to offering a $100 goodwill refund, contingent upon the signing of a release. Our installer had previously communicated to the consumer that relocating the thermostat would result in a hole in the wall, and that Four Seasons would not be responsible for repairing this hole. The customer agreed to proceed under these conditions. Additionally, given the delayed reporting of any damage, it is challenging to determine the timing or cause of the damage in question. We believe our offer reflects a fair and reasonable approach to resolving the issue. We have attempted to reach out to the consumer to go over our offer however we were unsuccessful in our attempt. Thank you for your time and consideration in resolving this matter. If any further information is required, please do not hesitate to contact us.

  Customer response

  08/22/2024

   
  Complaint: 22108659
  
  I am rejecting this response because it does not cover the costs of the damages. If they need to come out to inspect that the damages were in fact caused by their installer, I am open to that. A good will refund does not cover the cost of one of the damages. I am not interested and speaking with them for fear of them twisting my words (again) for their benefit. This is unacceptable and explains why I chose the BBB route as opposed to working with them directly. I am open to pulling in a lawyer to resolve as well as any media action. 
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  08/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had a pipe replaced in my front. They left my stuff undead for almost 2 weeks. They left cardboards on my other part of my lawn and killed all my grass

  

  Business response

  08/19/2024

  As of 08/19/2024, we have recieved the consumers complaint and have reviewed the consumers account. We are currently reviewing all options and we will continue to work with ********************** on resolving this matter. We will update our response to this complaint accordingly after we are able to resolve all of the consumers concerns and have provided a satisfactory resolution for all parties involved. Thank you!  

• Initial Complaint

  08/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Company was hired to perform maintenance on 2 hvac systems. company sells as a 22 point inspection 'tune up". technician arrived, finished the ********************** 2 systems in 5 minutes and told me I would need to replace 2 contacts and 1 capacitor in the condensers. initial price was of $1700, they lowered to $1200. The replacement performed was for only 1 contact and 1 capacitors. Technician placed the contacts wrongly which caused the system to trigger shorted circuit warnings. technician left and we noted a couple of hours later that the condenser was not turning on and that there was a error code in the control panel about "short circuit" and " no voltage". We called the company and another technician (this was a good one) was sent to our home. This technician removed the new "contacts" and put back our "old contact". and the system start working. In summary, the company markets *************************** reality it is a big scam where they enter your home and start selling repairs you actually dont need for their sole profit. And notwithstanding that, the technicians are not always able to perform simple contact replacements which could potentially cause broader damage to the entire system

  

  Business response

  08/14/2024

  We are writing to inform you that the issue raised in the complaint has been resolved. On August 6, 2024, we have processed a refund of $400, which the customer has accepted. We have thoroughly reviewed the situation and addressed the concerns internally to prevent any recurrence. We consider this matter closed and appreciate the opportunity to resolve it.

• Initial Complaint

  08/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  At the beginning of 2022, we used Four Seasons to replace both our ** and heating unit, as the equipment failed due to old age. We received a quote from a team member of Four Seasons who came out and quoted us a rate that was misleading; we overlooked that and continued with the company due to the large appearance of the company. We did not notice significant issues through 2022 or 2023 relating to the new equipment from the company working. However, in April of 2024, we recognized that the ** was not cooling adequately. We had a service tech with Four Seasons visit on April 17th, May 3rd, May 8th, and August 1st of 2024 to address and resolve the issues. Each tech that came attempted to appear informed in their craft; however, they blamed the tech prior to them for not resolving the issue - ultimately offering assurance that the issue was resolved. One of the technicians (May 3rd) even shared that the techs who installed the equipment back in 2022 re-used old equipment from the previous failed unit to assist with installing this new unit. Our com-*************** have been high all summer with inadequate cooling to show for it in addition to us never missing a payment on our financing agreement with this company. We are seeking financial compensation at this point for money lost with this current faulty equipment that is still not cooling properly.

  

  Business response

  08/12/2024

  We are writing to provide an update regarding the recent complaint filed by ******************. We have been in communication with the consumer to address their concerns and work towards a satisfactory resolution. As part of our commitment to resolving this issue, we have scheduled a service visit on Monday August 12th, 2024. We will provide a further update to confirm the resolution of this matter once both parties are satisfied. Thank you for your understanding and continued assistance.

• Initial Complaint

  07/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased an AC unit from the company in May of 2021. As soon as August of 2021 we had a service call for a faulty unit. Over the past 3 years we've had numerous calls for the same issue(a bad compressor) and every time a technician comes out(usually multiple days after the issue occurs) the unit does not make the same noises, so the technicians say the unit is working perfectly. The unit was serviced for yearly maintenance on June 28th, 2024 at which time the unit had the issue happen while a technician was on site. He documented the noises, faults in the system, and sent a note to the customer service that the compressor needed to be repaired and was under warranty - since we've maintained their paid yearly maintenance over the last 3 years. Since then I have spoken with 5 different people and had another technician come out and they all have told me that they will not do anything unless the issue occurs again. One technician came out today, 7/16, and said the unit was working perfectly fine. By 2pm the unit experienced the issue and hasn't worked since then - it is now 8:35pm my time and 85 degrees outside. I have yet another technician coming out on Thursday morning(soonest available time) to inspect the unit again. I have plenty of evidence of this unit not functioning properly and Four Seasons refuses to honor the manufacturer warranty regardless of how many times the company has been called out to my house to inspect the unit.

  

  Business response

  07/26/2024

  We are writing to provide an update regarding the recent complaint filed by **********************. We have been in communication with the consumer to address their concerns and work towards a satisfactory resolution.As part of our commitment to resolving this issue, we have scheduled a service visit on Tuesday, July 30, 2024, to replace the compressor under warranty. Our team is dedicated to ensuring the consumer's complete satisfaction with this repair. We will provide a further update to confirm the resolution of this matter once the repair has been completed and both parties are satisfied. Thank you for your understanding and continued assistance.

  Customer response

  07/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  After a few days and several hours, a new compressor has been installed at my property this afternoon. 

  
  Sincerely,
  
  *******************************

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