ComplaintsforFour Seasons Heating, Air Conditioning, Plumbing & Electric

• Initial Complaint

  07/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On June 17th my AC broke. I called Four Seasons as they handle my unit. i typically have them out for the 2x a year cleanings and they installed my interior unit back in 2019. They advised I needed a new outside unit. Then it went downhill from there. I have attached a detailed write-up (that I am also sharing with Four Seasons.)I am filing this complaint due to: - Lack of service and failure to provide appropriate compensation - False advertising - Forging of my signature I have been trying to work with Four Seasons over the past month to be fairly reimbursed for the ineptitude that was the handling of this installation. They only offer the same thing ($200 and 2 years free cleaning) which for issues involved does not make up for their lack of service and failure to apply the policies they espouse. i have requested $2000 (either as refund or billing adjustment.) This would still allow me to pay for the unit itself without any cost of labor additions added into the full total (of which they can provide me no details.)

  

  Business response

  07/30/2024

  In response to Ms. *********** complaint, we are diligently collaborating with the consumer to address and resolve their concern. We will provide you with an update on the outcome as soon as we have more information.

  Customer response

  08/14/2024

   
  Complaint: 21999469
  
  I am rejecting this response because: 

  I do reject the business response. 

  
  

  I will acknowledge that we have come to terms regarding recompense for the poor experience Four Seasons has provided. They sent me a release and I asked them to remove wording due to being legally ambiguous and essentially is Four Seasons trying to buy my silence. 

  
  

  I have shared below the email I shared with them as well as a screen shot of their release. They did call and advise they would amend the wording regarding the cleanings to be clear but they will not remove they wording that states I cannot post negative reviews on social media. As I discussed with a CSR there today, this in Four Seasons trying to buy my silence. While I agree I would not slander, that wording is not appropriate as a negative review can be seen as something that diminishes them since that is what a negative review by its very nature does. 

  
  

  I still have yet to hear them at all acknowledge and apologize for the forgeries they committed on the invoices. 

  
  

  
  
  Sincerely,
  
  *******************************

  

  Business response

  08/21/2024

  In regard to Ms. *********** complaint, we have reviewed the matter thoroughly and believe that we have made every reasonable effort to reach a fair resolution. On August 2nd, we extended an offer of a $500 refund and committed to providing a total of four years of complimentary cleanings. This offer was made purely as a gesture of good customer service and goodwill. The terms of the offer included the signing of a release agreement by the customer, which is a necessary step to facilitate the refund and other commitments. Unfortunately,the customer declined to accept the offer under these conditions. We remain ready to honor our offer should the customer choose to sign the required release agreement within 10 days of this response. However, without this essential agreement, we must consider this matter resolved on our end, and we will close the claim. Thank you for your time and assistance. If any further information is needed at this time please let us know 

  Customer response

  08/23/2024

   
  Complaint: 21999469
  
  I am rejecting this response because: as I have previously advised, while I am happy to accept their offer, I refuse to sign their release due to unacceptable legal language.  This is in regards to the that line that essentially is Four Seasons using this offer to buy my silence on posting a negative review of the business should I so choose. This line also lends me to believe that if I did choose to post a negative review that they would then use this release to rescind the offer made.

  As I advised them when I spoke with a CSR, I will sign the release when they remove that line. I also advised when they said that would never happen, that I would sign if they added a line following that that indicates that this release in no way prohibits me from posting a negative review of my experience should I so choose.  

  At this time where do we go from here.  I am fine with the offer and would sign off if the release acknowledged that. I reject the release and the language used in it.  

  
  Sincerely,
  
  *******************************

• Initial Complaint

  07/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This has been a nightmare from the start.* Our sales man promised us the $7800 air con package included free air duct cleaning. The installers also made a comment that the air duct cleaners are a separate appointment and that would be scheduled at a later date. **************** refuses to acknowledge this bait and switch and are now trying to charge us $500 for this. * Our unit was supposed to come with a new nest thermostat, it took 3 weeks to get a technician out to do this as the original Installers wouldnt install the thermostat. * The air conditioner is not throwing off much cold air and will shut off before it hits the appropriate temperature. It is normally set to 72, but turns off around 78 and the upstairs is even warmer than that. *Weve had multiple technicians come out and say, yup its not working, then write on the work order that everythings fine and they scribble a signature instead of having me review and sign it. *I have 6 current requests for supervisors to call me back and only one has returned my phone call, and she was extremely snotty. *at the point of purchase I only signed a contract with a short terms and conditions, but are now stating theres a larger list of T&C that I didnt sign but I need to agree to but they will not provide me with that document. * I inquired to customer service about having the unit picked up and refunded and they stated I only had 3 days from the date of install for that as per the T&C I was never given, nor did I sign and agree too. * When questioning their 100% satisfaction guarantee I was told no, no information, just No. Then the rep hung up on me. This wasnt a small purchase and from the bait and switch at the beginning, the constant lies, to now not having a fully working machine and not getting any resolution from customer service I would like a full refund since they will not come pick up the unit. This way I can have a different company come out and install a working unit.

  

  Business response

  07/24/2024

  In response to Ms. ****** complaint, we are diligently collaborating with the consumer to address and resolve their concern. We will provide an update on the outcome as soon as we have more information and are able to provide a satisfactory resolution for all parties involved. Thank you!  

  Customer response

  08/13/2024

  Complaint: 21984952
  
  I am rejecting this response because: I need to reopen my claim. The business was working with me for a resolution to fixing the unit and once it hit the 10 day **** and was closed they refused to call me back or offer any additional fixes or refunds. They have since said as the claim was closed they will not help us any further.
  
  Sincerely,
  
  ***** Janik  

  

  Business response

  08/21/2024

  Thank you for giving us the opportunity to provide further information regarding this complaint. After reviewing the details of the situation fully, we would like to clarify the following:
  
  The work in question that the consumer is referring to was in regards to thermostat wiring that was preexisting and concealed behind drywall  that was crushed over time. As this wiring is not exposed and predates our work, we cannot take liability for any issues related to it. On a recorded call, the customer confirmed that our technician explained the situation clearly: while we could address the issue, it would require removing the drywall at the customers expense, and we would not be responsible for restoring the drywall after the repair. Additionally, any work performed would be chargeable due to the preexisting nature of the problem. We further reminded the customer that since the wiring was behind the drywall and not installed by us, it falls outside our responsibility, which is why the repairs would be billed if we were to move forward.
  
  Prior to the customer deciding to engage another company to complete the work, we had offered several solutions including splitting the cost with a signed release or even performing the repair at no charge, provided the release was signed. Both offers were declined, as the customer did not want to sign a release or agree to a 90-day warranty on the repair. Ultimately, the customer chose to proceed with another company for the repair, which was entirely her decision. As a result, we cannot and will not provide any refunds related to work done by another service provider.
  We believe our response accurately reflects our position and the actions weve taken in accordance with our policies and ask that this complaint be closed and removed from our record. 

  Customer response

  08/21/2024

   
  Complaint: 21984952
  
  I am rejecting this response because: this is not true. The wiring issue was NOT a preexisting and the technician even agreed to this while on premises and noted that it could have easily been damaged during installation. They also did not offer to complete the work, they sent a release stating we could pay 50% of the cost for a regular thermostat and they would install that, under the conditions we never spoke about this issue on social media nor did we request any other compensation. I explained this was NOT okay especially since the technicians took our original smart thermostat that had been purchased prior to any contact with Four Seasons so we are already out that money and we wouldnt be paying for half of a new thermostat when they took the one we initially paid for. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  07/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Four Season installed new AC units on 7/2. Arrived with the wrong unit. Installed again on 7/3. Couldnt get unit work had crimped the refrigerant line and needed tech not fix. 7/5 tech came out and ordered new part. 7/6 part installed but still not operational due to blockage. 7/7 new tech said it wasnt blockage but a coil. Filed complaint/claim on 7/7. Told customer service would follow up within 72 hours. 7/8 told would come to replace. No one showed up. Called -part wasnt ready hit forgot to let me know. 7/10 ceiling began leaking. 7/11 replaced coil and fixed water leakage. 7/11 evening water began leaking again. Appointment scheduled for first thing 7/12. No one arrived morning of 7/12 and Im still waiting. Called company. Techs arent responding. Told to get estimate for damage. Still not follow up on claim from Monday.

  

  Business response

  07/22/2024

  In response to **************** complaint, we are diligently collaborating with the consumer to address and resolve their concern. A claim has been filed with **************** homeowners insurance, and Four Seasons has also initiated a claim with our insurance carrier. We will provide you with an update on the outcome as soon as we have more information.

• Initial Complaint

  07/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My father got a ** unit from them in 2019. He passed away in 2020 which I was left to take care of everything. In 2020 four seasons heating and cooling had to come out and fix a A coil. In order to keep your warranty you have to get a check up once a year which isnt a problem. Which I made sure I got one each year. I had a furnace installs a little while after the ** unit was installed but since I didnt go through them with the furnace they told me that my warranty is no longer active since I didnt get the furnace from them. Even thought from day one I had a problem with the ** so why would I want to go through them for a furnace. Between 2022/2023 I called them back because the air was not blowing as cold as it should. They told me there was no Freon in the system and thats all I needed costed ($760). A week or so goes by and it stopped working again I called them back they said it wasnt any Freon again and that I would have to pay 760 for a second time and they wanted my to pay another ***** to test the unit. Even though its suppose to be under warranty. I declined and told them I am not paying for that again because they should have did all that the first time. Now they are doing nothing but giving me the run around telling me I have to pay this and that even thought the unit was never working as it should. I talked to someone yesterday they told me they dont know who told me my warranty was Voided since I got a furnace from someone else because thats not true but since they told me it was voided I stopped getting they cleanings because why would I keep getting them if I cant get a warranty since they require it to keep it. So now Im sure they will say I dont have a warranty because I havent gotten cleanings which isnt that case. Ive talked to so many people I dont know who else to bring it to other then BBB. And my next step my be a lawyer.

  

  Business response

  07/22/2024

  We appreciate the opportunity to respond to the complaint filed by ************* regarding the issues with their A/C unit and the warranty status. In 2019, Four Seasons Heating and Cooling installed an A/C unit at the residence of the consumer's Father. Following the unfortunate passing of Chikyras Father in 2020, the consumer took over the responsibilities of maintaining the unit. Prior to Four Seasons returning to the Faint residence in September of 2022, a furnace was installed by another company. During this installation, the other company tampered with our original A/C installation, leading to several issues. The coil was cut out and reinstalled to accommodate the new furnace. The A-coil pan was missing. A 4-inch gap was present from the side of the A-coil to the end of the furnace, The system was also not refilled with refrigerant after the furnace installation.
  
  In September 2022, our technicians identified these issues and brought them to the attention of *******, advising that the other company correct their mistakes.Unfortunately, when we returned to the property in June 2023, we found the unit in the same compromised condition, with none of the issues addressed by the other company. Due to the unauthorized tampering and subsequent unresolved issues, we are unable to honor the warranty on the A/C unit. As a result of the voided warranty, all work provided by Four Seasons Heating and Cooling from this point forward would be chargeable. The customer was informed of this, and the landlord rejected the proposed repairs.
  
  Given the circumstances and the involvement of another company that altered our original installation, Four Seasons Heating and Cooling will not be taking liability for the necessary repairs to the A/C unit. We have advised the customer to contact the company that performed the furnace installation to rectify their mistakes.At this time, we will not be taking any further steps in this claim. We do consider this matter resolved and ask that it is removed from our records out of purview. We regret any inconvenience this situation has caused but hope this letter clarifies our position and the reasons for our decision.

• Initial Complaint

  07/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hired 4 seasons 11/20/23 for hvac and electric. None stop issues but most concerning is being double billed for work paid for after the fact, despite the claim of upfront pricing and violating company policy of 50% of work paid for prior to scheduling. Expenses were added after work was rendered without a quote or discussing with cme, which is fraud. Multiple issues included work days scheduled with no show or wrong workers who can not do task needed. Truck hit cable line and on a different day had a spin out on neighbors lawn ruining grass. Within 2 days of the furnace being turned on the condenser pump broke and flooded the basement. Multiple unsecure vents, huge air gap, tape coming off, supports were not nailed and old rusted parts were used. The ductwork placed in wrong area leading to very low clearance. Mini-split in the master bedroom has stopped working. No one available for 3 days to fix. Can't get ahold of electric to finish their job. They connected one of the master bedroom lights with the bathroom light switch. They lost crystals for chandelier. Put an outlet cover instead of an outlet. Niche light not connected. Exposed wires/ outlet covers not places, 2 lights not connected. The wiring of half of the house was completed a few months ago, but was told to wait until the drywall/painting contruction was finished to have electric back to finish putting outlets, switches and lights up. When came out to complete job billed again, stating putting the outlet (not just leaving exposed wires), connecting the swicthes to turn on the lights and installing the lights is not included and will need to be billed again. This goes against the complanies up front pricing, paying for 50% before work rendered, and is nonsensical. When paying for work to be completed, one assumes the ability to turn on a light or have an outlet to plug things in instead of open wires is a part of the work quote.

  

  Business response

  07/18/2024

  We are writing in response to ********************** complaint. The next step towards resolving this issue is to schedule an electrical inspection.However, we have not been able to get in touch with the consumer to arrange a convenient time for this inspection. Once we are able to schedule with ****************** we can proceed and address their concerns promptly and look forward to resolving this matter satisfactorily.

  Customer response

  07/18/2024

   
  Complaint: 21961365
  
  I am rejecting this response because: There is a huge violation of you written policies in regards to upfront pricing, and having 50% paid prior to work. There was no additional contract sent until days after service was rendered with then a surprise bill sent stating that this was a new invoice. There needs to be an acknowledgement that all of this was completely violated, and there are multiple issues and complaints called in to customer service since last year. There has been constant problems with the work done and multiple returns to fix things that have broken or that were incomplete. There will not be an in home inspection until there is acknowledgement on your business part that an egregious amount of errors have occurred and compensation is expected in order for this to be resolved. 
  
  Sincerely,
  
  *************************

  

  Business response

  07/23/2024

  We appreciate the opportunity to address the concerns raised by our customer regarding the ************************ work performed at their home. Our electric departments work was supervised by our Electric Manager, Alek, who was on-site for each visit. He ensured the customer was informed about the scope of work and aware of the progress being made daily. The customer requested additional services, which were confirmed and authorized before our team began the work. At each appointment, additional work was requested by the customer, making it challenging to provide a set price upfront as revisions had to be made with each visit. We strive to accommodate our customers as long as there is an understanding that all chargeable work must be paid for.
  
  Regarding the final walk-through, the customer canceled the scheduled appointment and refused to allow our team back into their home. We have provided all requested contracts and paperwork associated with the job to the customer. We have communicated that the next step to resolve this complaint is to complete a final walk-through with the manager who was present at each visit, but the customer has declined this offer. Additionally, we require payment for all services rendered by Four Seasons. We remain committed to resolving this matter and encourage the customer to reconsider allowing the final walk-through, which is a necessary step to address any outstanding issues.

• Initial Complaint

  07/01/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Four Seasons did plumbing work at my home on Jun 17, 2024 and was paid by debit card the amount of $1,356. The company charged $1,356 TWICE to my bank account. The company never notified me of this error but I was notified through my bank. I have contacted Four Season three times and they dont appear to be accepting responsibility. They have not, so much as said that they were sorry. I would like Four Season to refund my $1,356.

• Initial Complaint

  06/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchase essential air conditioner from four season and 2022 in the summer and they came out three times to repair that new unit the same week also 2023 they came out to tune up it then they had to come back and repair it again in 2024 they've been out a total of at least four times to repair the same identical problem that happened in the year of 2022 I am tired of Four Season I would like for Four Seasons into either give me a replacement which would be a new unit or refund me partial of my money back since I used it for at least two and a half years

  

  Business response

  07/11/2024

  As of June 30, 2024, we have received the consumer's complaint. Our installation team will return to the consumer's home on July 15,2024, to make the necessary corrections. We will continue to work with ***************** to resolve this matter. We will update our response to this complaint once we have addressed all of the consumer's concerns and provided a satisfactory resolution for all parties involved. Thank you!

• Initial Complaint

  06/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My furnace was making a weird noise so i called Four Season's. Instead of fixing it, the person said well looks like you need a new furnace and to fix this, you might as well buy a new furnace. Me, being unknowledgeable about this type of stuff, the guy quote me $5K for a very small furnace (900sq ft townhome), i said no. Then he said, well maybe my boss can give you a senior disc, i was 61, not quite senior. So right there he lied, his boss sounded shady as well. So the quote came to $4300. With it being -20 degrees out, i did not know what to do & felt i had no choice. They sent 2 young, inexperienced boys at 9pm, which took 4 hours for them to install as they had to build this in my garage as they were having problems. Then 2 wks later i find out they hooked up my furnace to my A/C. Every time my heat went on, so did my A/C. I called them, the rude guy on the phone said they would have to charge me to **me out, i said, not a fat chance, you did this it's your problem. Sure enough, they did hook it up in**rrectly. They didn't want to reimburse me anything nor take responsibility for this. I had to argue with them. They gave me a $150 check and a free A/C check. The maintaince guy came out that spring, and then asked, so what did you pay for the furnace, about $3K? I said, what? NO. He said, oops sorry. Last night i got a quote from a heat & a/c ** for a new A/C and he showed me the price of my Lennox furnace, which should have **st me $2200, back when Four Season's installed it or even less, as they are about $2300 now. I feel like i was scammed and taken advantage of because i am a woman. I will go to social media and let everyone know and find as many people as i can that believe they were scammed by Four Season's as well. They are taken advantage of the elderly and women. They should be out of business and never scam another human again. I want a refund of the difference they scammed me on. This is a horrible **mpany to use.

  

  Business response

  07/08/2024

  Thank you for your message. We appreciate all feedback and understand your perspective regarding the quote provided for your furnace replacement. Our pricing is based on industry standards and national averages, aimed at ensuring fair and competitive rates for our customers. We understand your concerns regarding the furnace replacement and the pricing you were quoted.
  Our technician found stress lines and a failing heat exchanger in your furnace, which is why a replacement was recommended. We understand the urgency of your situation and appreciate your prompt decision to proceed with the replacement as these are serious concerns that can impact the efficiency and safety of your heating system.
  Regarding the installation, we acknowledge the issue with the incorrect connection to your A/C. We have since addressed this when we initially received your concerns back in 2021 by providing a $150 reimbursement check, a free A/C cleaning, and the error has been corrected.
  While we understand your concerns about the maintenance technician's comment on the furnace price, all sales are made final upon signing contract. As we have exercised all plausible, fair options available we do consider this matter resolved and ask that it is removed from our records out of purview. Thank you for your time and consideration in resolving this matter.

• Initial Complaint

  06/25/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On Tuesday (06/18/24), Four Seasons ******************************************* send a technician out to assess an issue we were having with our central air. The technician identified the issue (leak) and discussed the total cost of repairs. Which was $ ********. We paid for the repairs in full (the only option provided) the same day the technician was at our residence. So the repairs can begin (as Four Seasons will need to return on July 11th, 2024 to assess/identify the location of the leak). On Friday (6/20/24), I noticed that Four Seasons ******************************************* billed the credit card we provided for $******** (twice). For a total amount of $3,790.00. This was brought to their attention immediately via phone call. Four Seasons Heating and Cooling acknowledged their mistake and reported that they were working on correcting the mistake. They reported that they will have this corrected by Monday 06/24/24. On Tuesday 06/25/24, I noticed that the second charge for $******** hasn't been corrected. I called Four Seasons Heating and Cooling again for an update and now I'm being told that it's not their issue and there's nothing they can do to correct this. Please help me recover my funds of $ ******** as Four Seasons Heating and Cooling overcharged my credit card account.

  

  Business response

  07/05/2024

  Thank you for bringing this matter to our attention. On June 18, 2024, our technician assessed and identified a leak in the consumer's central air system, with a total repair cost of $1,695. We acknowledge that an error occurred, resulting in a duplicate charge.
  
  The issue was identified as an error with the BluePay payment portal, not Four Seasons Heating & Cooling. We have been in contact with BluePay to rectify this issue and ensure the duplicate charge is recalled.They are committed to resolving this issue as promptly as possible.
  
  We will continue to work closely with the consumer until this matter is fully resolved and will update our response to this complaint accordingly. 

• Initial Complaint

  06/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The charge for our services was $4,000. and they charged us 2x for the service emptying our account pulling a total amount of $8,000. We have been trying for days now to get our $4,000., back from them with no success. They literally emptied our checking account and when there is no money in our checking it pull from our savings account to cover the charges and that is gone now too. We have called the sales rep we worked with, their accounting team, customer service and no one seems to know anything. No one is calling us back I have attached the bank transactions and the original statement of work. And they still haven't completed their set-up.

  

  Business response

  07/05/2024

  As of June 21, 2024, we have reviewed the consumer's complaint and processed a $4,000 refund, which was completed on June 25, 2024.Please allow 7-10 business days for the refund to process fully.
  
  Our team has investigated the duplicate charge and addressed the communication gap. We thank you for your time and consideration in resolving this matter.
  
  As we consider this matter resolved, we kindly request that it be removed from our records out of purview.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩