Business ProfileforKass Management Services, Inc.

Mice Issue: 1318 *. **** Apt. 302 vs Kass Management Total mouse sightings: 6 Duration of mice issue to date: 3 months 07/16: Dead mouse (1) found in apartment, removed by **** (maintenance). He put down traps and said the exterminator would come on 07/18.07/22-26: Exact date unknown, but the previous exterminator for the building came and just sprayed for bugs as usual. Nothing was done for mice.09/27: Mouse (2) seen in the master bedroom, **** came and killed/removed the mouse.09/30: Work order submitted for mouse seen 09/27 (#*****), another mouse (3) seen in the living room.10/02: **** plugged holes inside apartment, another work order submitted (#*****)10/03: ***** **** (****) reached out confirming an exterminator would come on 10/10 between 8-10am and follow up on 10/23. We gave our schedule availability.10/10: New exterminator (Rose ***** came, checked plugged holes, recommended checking behind the dishwasher. No real action was taken.10/21: Mouse (4) caught in a trap below the dishwasher.10/23: Another mouse (5) caught in a trap below the dishwasher. Failed exterminator follow-up attempt given there was no communication between us and exterminators. We assume they came during the previously scheduled 11am-1pm window which we already expressed would not work for our schedule. We started spraying peppermint oil around the apartment to repel the mice.10/24: Mouse (6) caught in a trap, this time in the dining room. Work order submitted (#*****) to Kass. We put plug-in sonic sound repellents in further effort to resolve the issue.10/29: Rescheduled exterminator follow-up for 12:30-2pm, exterminator did not come.We have been dealing with a mice infestation for months with all talk and no action from Kass Management. They refuse to take this problem serious and I am tired of being dismissed as a paying resident. These conditions are unsafe and pose a health risk to my roommate and I. We want the mice gone and to be taken seriously.