Business ProfileforThe Building Group, Inc.

In September, I sent TBG a BillPay to pay for rent for the month. In the third week of September, I inquired if my rent for September had been received, the property manager, ***********************, could not confirm. Apparently, the check could not be located. I inquired again at the beginning of October if that check had been received. I was informed that no checks from unit had been received. So doing what any reasonable person would do in this situation, I assumed the check was lost--I wrote a check for September, and I also wrote a check for October, and I sent in both checks for deposit. I put a stop payment on the lost check, and informed ***** that I had put a stop payment on Check ##### and they should let me know if the check is found, I will lift the STOP before they deposit it (or they should not deposit it at all). Well, later on I see on my account ledger that three checks were deposited on my account, including the check with the STOP on it.Following this, *********************** sends me an email with the check image stating that Check ##### had been returned due to a STOP payment I put on it, and I will be charged a fee for the returned check. The check image shows the check had been received by TBG on September 13. In further emails, I am threatened by *********************** that I need to pay rent due with certified funds immediately.Notwithstanding, the lack of basic accounting skills and all-around disorganization, I recently vacated the rental unit, and I am unable to stop the utilities, because the utility company requires a site visit. At this point, utilities are still in my name and the property manager has not taken action. The resolution I am seeking is that utilities transferred out of my name by TBG, as *********************** stated the company would begin paying the utilities by December 1, and a refund of the **** fee" which I paid, and which *********************** has stated multiple times would be returned to me.