Business ProfileforThe Fox Club
Additional business information
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims may come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
On 5/19/2022, BBB contacted The Fox Club regarding their advertisement and requested they modify/substantiate their advertisement to meet BBB Code of Advertising.
The business advertised the following on their website and Facebook page:
"Chicago's Best #1 Worldwide Swimwear and Vintage"
"Chicago's Best #1 Worldwide Famous Swimwear"
Some products on their Shop page on Facebook has price comparisons without disclosing the basis for the comparison. For example:
Isabel Tiny Bikini Top
$35.00 $70.00
BBB Code of Advertising states (in part):
2. Comparative Price, Value and Savings Claims
BBB recognizes that truthful price information helps consumers make informed purchasing decisions and that comparative price advertising plays an important role in promoting vigorous competition among retailers. At the same time, misleading or unsubstantiated pricing claims injure both consumers and competitors. The following examples offer guidance on ensuring that pricing claims are truthful and not misleading.
2.1 Advertisers may offer a price reduction or savings by comparing their selling price with:
2.1.1 Their own former selling price;
2.1.2 The current selling price of identical products or services sold by others in the trade area (the area in which the company does business or where the advertisement appears) (e.g., “selling elsewhere at $_______.”); or
2.1.3 The current selling price of a comparable product or service sold by the advertiser or by others in the trade area (e.g., “comparable value,” “compares with products or services selling at $_____,” “equal to products or services selling for $_____”).
2.2 In each case, the advertisement must clearly and conspicuously disclose which basis of comparison is being used.
2.3 When these comparisons are made in advertising, the claims must be based on the provisions in Sections 3 - 7.
28. Objective Superlative Claims
Superlative statements in advertisements about the tangible qualities and performance values of a product or service are objective claims for which the advertiser must possess substantiation as they can be based upon accepted standards or tests. As statements of fact, such claims, like “#1 in new car sales in the city,” can be proved or disproved.
The business has been responsive and working with the BBB to resolve the advertising items. The business has removed the #1 claims. As of 6/27/2022, business is still waiting for Facebook to approve their edits to products with price comparisons to include "THE SALE COLLECTION IS NOW 50% OFF THE ORIGINAL PRICE AND WILL SOON BE RETIRED FOREVER. BE SURE TO GRAB A FENTON FOX STAPLE AT A MAJOR DISCOUNT!"
At-a-glance
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Business Details
This is a multi-location business.
- Location of This Business
- 1047 N Western Ave -, Chicago, IL 60622
- BBB File Opened:
- 1/13/2022
- Years in Business:
- 9
- Business Started:
- 12/9/2014
- Business Incorporated:
- 12/9/2014
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Fenton Fox, LLC
- Fenton Fox
- Business Management
- Ms. Lizzie Cook, Owner
- Ms. Chanel Marshall, Co-Owner
- Contact Information
Customer Contact
- Ms. Lizzie Cook, Owner
- Ms. Chanel Marshall, Co-Owner
Customer Complaints
0 Customer Complaints
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