ComplaintsforLKQ Corp

Used and Rebuilt Auto Parts

HeadquartersMulti Location Business

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Initial Complaint
08/19/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased a rebuilt Hybrid Battery for my 2012 ******* ****** hybrid from Green Bean (lkq/keystone) . They sent an installer to install the battery and he did but could never get the car to turn on. I had it towed to the dealership, they replaced the bybrid system fuse and said the hybrid battery needs replacing. I contacted green bean and they told me things that the dealership should try, they did and still said it needs a battery. I had the installer contact the technician that was working on my car, and he agreed that it needs a new hybrid battery. He told me it should be no problem, but green bean stopped returning my messages and now the dealership wants it fixed or off of their lot. Ni spent over $1700 for the battery and it never ran the vehicle at all. I even offered to pay some for a replacement, but no response. I need answers ASAP
Business response
08/29/2024
Good day,

We are very sorry you're having such a frustrating experience. Please let us know which LKQ location you purchased your Battery from and we will be happy to assist. Without knowing where your purchase was made, we can't identify the order and get the process started to rectify the situation.

Respectfully,
Customer Relations | LKQ Corporation
5846 Crossings Blvd, Antioch Tn. 37013
Customer response
08/30/2024

Complaint: 22162507

I am rejecting this response because:
I have included a screenshot of the invoice. It was purchased online through Greece and batteries. They delivered the battery to my home and sent Deonte, their Installer to install the battery. He kept trying different things after installing the battery trying to make it work. He took some parts off of my original battery and put on the green bean to see if that would work, nothing worked. He told me to buy a new 12 volt battery and try it, which I did but didn't work then either. I had it towed to the dealership and they Informed me it needed a relay and a new hybrid battery. They also mentioned that the parts removed from my original battery may not have been compatible to the new battery and may have damaged it, but without it ever doing anything after the Installation there is no way to know. I have since had to have it towed back home bc LQK stopped responding to my emails or texts. I spent 1700+ for a battery that has never been used plus $200 for towing to the dealer, plus a $225 12 volt battery which it may not have needed and another $200 to get the car towed back home bc LQK wouldn't help me and ignored me!!!! I wanted a battery while the.car was at the dealership so the tech there could assure nothing was done Incorrectly and would know exactly that all components of the battery, went with that battery and they could perform any additional test if needed. This has put me without that car for months and it's just sad that I was ignored and to me personally, that says a lot about the Company and how it stands(or doesn't stand) behind its products and installers!

Sincerely,

Keven Chambers
Business response
09/26/2024
Good day,

We are very sorry you're having such a frustrating experience. This complaint was sent to the leadership group of this facility. They have stated that the reached out to resolve.

Respectfully,
Customer Relations | LKQ Corporation
5846 Crossings Blvd, Antioch Tn. 37013

Customer response
10/03/2024

Complaint: 22162507

I am rejecting this response because: I was finally contacted by someone, and they wanted something different than I had sent months ago. I sent a full report of the dealership findings a couple of months ago, and I was ignored until I reached out to the BBB, Then they stated that I hadn't sent them the information I had already sent. They said it had to be an email and not copied and pasted, which after reviewing the warranty, it doesn't state anywhere in what format, just that they need the diagnostics, which I provided. I was embarrassed to have to reach out yet again about the car they worked on months ago, but they warned me about Green Bean Battery, but I didn't listen. I provided the attached documents to the person I have been speaking with, but haven't heard back. Sad thing us, now that I've had to pay over $300 in tow charges, and my car is at my house, even if they want to help out in any way, it does no good if the car isn't at the dealership. Disappointing is an Understatement!!!!

Sincerely,

Keven Chambers
Business response
10/10/2024
Good day,

We are very sorry you're having such a frustrating experience. Using the information provided, we have sent your information to the leadership team for this facility. A member will reach out shortly with resolution.
Respectfully,
Customer Relations | LKQ Corporation
5846 Crossings Blvd, Antioch Tn. 37013
Customer response
10/16/2024

Complaint: 22162507

I am rejecting this response because: I have heard from someone from Green Bean, and the mail said they were going to send a battery and stated that the scheduled delivery for the battery was October 10th, and the driver would reach out 1 to 2 days prior. I haven't heard anything since, not from Green Bean, or a delivery driver. I am hoping a battery is coming soon, but with no communication other than what I've mentioned, I am not very confident.

Sincerely,

Keven Chambers
Initial Complaint
08/14/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Purchased parts from their ******** location on 7/05. Those parts arrived to our shop on 7/10. An RMA (return) was placed a few days later and a few unneeded items were picked back up. Multiple contacts to ************************* were made as the credit was not being applied back on the account for those returned parts. RMA invoice was then entered after multiple contacts prior on 8/05 ********************* multiple emails to ***** and several contacts with their accounting department and the credit is still not returned to this date which is now 8/15. They keep advising the return is initiated to wait for payment. No one calls back or seems to care about resolving this. Original order was for just over 3k in parts which they wound up charging for twice on our account and causing massive NSF charges even after we called to confirm they didn't run the card twice. This was over a holiday weekend and it took weeks to get a return back from that.
Business response
09/05/2024
Good day,
We worked with our accounting department, this customer has received their credits, and the issue has been resolved. The issue that was preventing/delaying the customer's credits from going back into their account.

Respectfully,
Customer Relations | **********************
**************************************
Customer response
09/10/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Initial Complaint
08/14/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
In 8/13/2024 I purchased a car part for a total of ***** with a guaranteed return warranty for 90 days at LKQ Pick your part at ********************************** in ********* Tn. Said car part was faulty and when I tried returning the part I was denied from owner saying it wasnt his **** on part. He even compared color verifying the color but saying the **** was wrong
Business response
08/20/2024
Good day,

We are very sorry you're having such a frustrating experience. A full refund is being processed this afternoon.
Respectfully,
Customer Relations | **********************
**********************************************************************
Initial Complaint
08/09/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Purchased a transmission in March 2024 and its failed. *** tried to contact my sale *** to start a warranty claim and corporate with out any response. My transmission is within warranty and I am being avoided
Business response
08/20/2024
Good day,
We are very sorry you're having such a frustrating experience. We have already replaced the original part sold. You informed us that you are having issues with the second transmission. We are willing to open a new claim on this part, but your vehicle has to be returned to the shop and a claim must be filed.

Respectfully,
Customer Relations | **********************
**********************************************************************
Initial Complaint
08/06/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased a transmission at LKQ Pick Your Part In *********** Fl and also purchased a 90 Day warranty in case the transmission was inoperable. I had the transmission installed and was informed that the transmission was indeed inoperable. I attempted to return the transmission and after more than 30 minutes of examining the transmission I was refused a refund because they could not locate a marking that they claimed was placed there. The transmission contains all the proprietary paint markings placed by the Company. It also contains the original stickers which scan directly back to the purchased transmission, however I was informed that in their opinion I could have easily removed and replaced the stickers. This is not the case. Anyone that observes the stickers can clearly see that they are from the factory and unaltered. I live an hour away from the Salvage yard and have driven twice to the yard to resolve the issue. If we are unable to get a resolution, unfortunately I will have to take legal action and a simple refund will no longer suffice
Business response
08/20/2024
Good day,
We are very sorry you're having such a frustrating experience. An investigation of this event is ongoing. a representative from will reach out shortly.
Respectfully,
Customer Relations | **********************
**********************************************************************
Initial Complaint
08/06/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I had purchased a used engine from lkq on July 3rd. It took about 2 weeks to deliver. Once I dropped my car off to the mechanic shop to start my engine replacement. My mechanic noticed the engine was defective with water inside of it. I ordered a replacement for the engine and a day or two after, a freight driver arrived at the mechanic shop to pick up the defective engine I had bought. He didnt pick it up that day because I didnt print out the bill of lading yet. So I had that printed out and ready for the next scheduled pick up. Next driver said that it wasnt secured enough and needs a bigger pallet. Thats the same pallet the engine was delivered on. Ive been told to get a more strapping and and bigger panel but I dont have a means to travel right now , due to my vehicle being at the shop already , in the process of it being worked on . Also my mechanic isnt a shipping company and doesnt do any of that or wont do anything extra out of hands. Ive called sales multiple times with no answer , called customer ********************** multiple times with no answer and emailed as well. Issue wasnt resolved. Im asking that lkq or The shipping compant thats responsible to give me a call. *** explained multiple times that I cannot being a pallet and straps, and my mechanic wont do it because its not his job and what hes being paid to do but lkq doesnt show any concern. Lkq sent me a defective engine that I fully payed for I believe its only fair that they do what they have to do in order for my next engine to be In transit because they sent a engine labeled as good condition to the shop . Just for me drop my car off , assuming that everything is fine and my car will start its engine installation; that would only take 3 days at most but now its turned to two weeks. I was willing to pay extra to make ends meet but even that I believe she be covered on lows part. Please get back to me asap because at the moment Im not working and need to get back in the road, Thank you
Business response
08/20/2024
Good day,
Our records indicate that this item has been picked up and returned

Respectfully,
Customer Relations | **********************
**********************************************************************
Initial Complaint
08/02/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On July 23 I purchased what I thought/ search was a nav/GPS dash screen for my vehicle. The item pictured on the order was the exact item I needed. When the order came through after purchase it was listed as a info/ gps- TV screen rear entertainment center. When I got it it was the rear entertainment center which was not what was pictured nor what was requested nor is it GPS. I requested a return from this company with a money back guarantee, but the refund amount was not what I paid ( which is a problem)plus I have to pay for the return ( which I did not have an issue with). I was told the difference is a restocking fee that is not listened nor what is considered a custom "money back" guarantee. This company is using deceptive practices to sell products and get something out of customers even if items are returned. The pictures attached are the items I chose vs what I was charged for and how it is listed. I have emailed and called on 8/1/24 and spoke with someone at the company and asked to be sent to a manager, but have not received a return call from them.
Business response
08/14/2024
Good day,
the remainder of your refund is being processed now. The additional funds will be available in approximately 7 days
Respectfully,
Customer Relations | **********************
**************************************

Customer response
08/16/2024

Complaint: 22081086

I am rejecting this response because:
At this point I have not received the first refund and was told by customer ********************** the reasoning was that my item has not been received. I was actually told the **** lost it by the representative at LKQ and was informed by her that I would have to file a claim with them. I have attached the notification from **** about the package delivery. At this point I fully believe this company is a scam.
Sincerely,

***************************
Business response
08/20/2024
Good day,
Our records indicate that you have been refunded in full.
Respectfully,
Customer Relations | **********************
**********************************************************************
Initial Complaint
08/01/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I took my 2006 Hummer H3 that is under an extended warranty to get repaired. The *** dealership notes the transfer case sold by LKQ Corporation, for prior repair work is still under warranty. The *** dealership has determined that when the aforementioned transfer case failed, it also damaged the driveshaft yoke during that internal failure of the transfer case. Despite the warranty on the transfer case, LKQ is refusing to cover the driveshaft yoke damage. Requesting LKQ honor its warranty and cover the cost of the damaged driveshaft yoke, since it was destroyed by their part (transfer case) and rendered the vehicle inoperable. Dealer (see ************************* email, contact info) is quoting $950 for the new driveshaft yoke.
Business response
08/14/2024
Good day,

We are very sorry you're having such a frustrating experience. Please let us know which LKQ location you purchased your transfer case from. We will also need the LKQ work order number.

Respectfully,
Customer Relations | **********************
**********************************************************************
Customer response
08/19/2024

Complaint: 22076271

I am rejecting this response because: LKQ is not coordinating with my GMC Buick service department and is, instead, putting the onus on me to track down random numbers. It is also failing to respond in a timely manner. See response from service *** below (or in attachment). Work with the *** to promptly review/approve car ***air from defective and warrantied part.
******************************, Aug 16, 2024 at 5:05 PM To: ******************************* We purchased it from **********, I don`t have an LKQ work order, I have a number of different claim numbers, not sure what number there looking for. Give then your name and vin number (*****************). The problem is not the transfer case, we already have that. The problem is LKQ won`t pay for the front yoke and u joint that was damaged due to there failed transfer case.************************* Service Advisor ********************* ************ Direct ********************* BentleyAuto.com

Sincerely,

*******************************
Business response
08/20/2024
Good day,
I cannot find your order based on the information that has been provided. I will need a claim number, an invoice or work order number in order to resolve this issue.
Respectfully,
Customer Relations | **********************
**********************************************************************
Customer response
08/21/2024

Complaint: 22076271

I am rejecting this response because: LKQ is making ZERO attempt to resolve this. This is the LAZIEST response I have ever received to service issues.
Again, as the customer, I should NOT have to play telephone between LKQ and my repair shop **** who is handling the extended warranty claim. Again, I respectfully request LKQ contact ************************* and deconflict whatever #s, claims info is needed instead of passing the buck to me. Contact info is as follows: *************************, Service Advisor, *********************, ************ Direct, *********************.

Sincerely,

*******************************
Initial Complaint
07/24/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Hello, I had my car repaired at ************** Automotive in ************,**, where they replaced the transmission in my silver **** Focus (vin # *****************) where the shop ordered the part through LKQ and the part was placed in the vehicle and the car was picked up and drove around the area until my son and father drove the vehicle to school in ********, **********. My son places for the team, so we repaired the vehicle for him, but it would not reverse on the second of week of having the car in ********. We called the shop in ******************* for guidance and he informed me to call the warranty company because it was National and there is a shop to look at the vehicle there. My son took it to the first shop and they did not want to service the car, so the car is at ****** where it was diagnosed and looked at to determine that the vehicle does need another transmission, so the shop worked with Lake ******* shop to get things moving, but no assistance from LKQ. I was finally given the claim number # ******, and spoke to a representative names ***, who informed me that they were not paying for anything and I can call whoever I want to call because they were not paying for anything. I informed him that I was going to call the attorney general and anyone else, because I was still under warranty and nothing was said about not covering my warranty. My son has been without a car for about 3 to 4 weeks, so we have no choice but to pay for the vehicle again, but we did not purchase the part and not sure why they will not cover the part because there is a warranty on the transmission. My husband and I would like to get put money back for the part after they will not replace the part.
Business response
08/20/2024
Good day,

We are very sorry you're having such a frustrating experience. Please reply with an LKQ work order number.
We cannot find an order using the information provided.

Respectfully,
Customer Relations | **********************
**********************************************************************
Customer response
08/29/2024

Complaint: 22037202

I am rejecting this response because: Claim # ******

Sincerely,

*****************************
Business response
09/12/2024
Good day,

We are very sorry you're having such a frustrating experience. A representative from our company has commited to contacting you regarding this complaint
Respectfully,
Customer Relations | **********************
**********************************************************************
Initial Complaint
07/15/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
ordered a radio panel from LKQ online , order was placed for a 2020 **** Fusion S model and according to their description and pictures it matched. The part source car matched perfectly with My car , exact match , a 2020 **** fusion S model . What they sent was not even close to a match it was off a 2017 **** fusion according to the tad they attached . I tried calling them and even emailed pictures of the correct part . offered them My VIN Number. I was told to contact My dealer Then I asked for my money back , then I was told I would have to pay shipping and restocking fees Unacceptable as this is NOT My fault they sent the wrong part that did not even match what I ordered online
Business response
08/14/2024
Good day,

We are very sorry you're having such a frustrating experience. This part was refunded in full on 7-29-24

Respectfully,
Customer Relations | **********************
**********************************************************************
Customer response
08/15/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************

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