ComplaintsforLKQ Corp

Used and Rebuilt Auto Parts

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Initial Complaint
02/16/2022
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
thanks for your help i purchased a tire and rim from lkq auto , at the time of purchase the credit card machine did not funcition properly and the cashier had to reboot equipment and they ran my credit card three times and told me me it finally read the card ,, a couple of days later i looked a my bank statement and they had double charged my credit card , i have been back to the business twice to resolve the problem ,, first time the manager told me to give it a few more days and it would clear up , the second time the manager made a copy of my bank statement and phone number and they would check on it ,, well here we are with no response from lkq
Business response
03/01/2022
Hi *******,

We're sorry you've had such a frustrating experience. Could you please provide us with more information about where you purchased the part from -whether LKQ Online or a physical location? A copy of the invoice would also help to expedite the process.

Respectfully,
Customer Relations | **********************
500 ******************************************************************************
Customer response
03/04/2022

Complaint: 16773366

I am rejecting this response because:

Sincerely,

***************************
lkq has requested a copy of receipt for the purchase of a tire and rim I did not get a receipt for the second charge on my credit card

Business response
03/15/2022
Hi *******,

A refund is being processed as we speak. You will see this refund on your card within 72 hours.

Respectfully,
Customer Relations | **********************
500 ************************************************************************ 60661
Customer response
03/22/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
02/10/2022
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I contacted my local lkq yard last week . I need the tailgate for an 03 ***** Element so I went to take it off and purchase it. I check the price online before ever going to get it off. Online on their own website it list suv decklid/tailgate =****** but when you go to actually get the item they employees are very rude and proceed to tell you that even though it list the parts as the same price that you can only have half of the tailgate. They want you you to pay the same price again to get the other half. It should be listed on the parts price list as two seprrate parts if they want to charge two separate times.
Business response
02/21/2022
Hi ********,

We're sorry you've had such a frustrating experience. Could you please provide us with more information about where you purchased the part from -whether LKQ Online or a physical location? A copy of the invoice would also help to expedite the process.

Respectfully,
Customer Relations | **********************
500 ******************************************************************************
Customer response
02/23/2022

Complaint: ********

I am rejecting this response because: the lkq yard I went was in *********** **. Ive been to this yard numerous of times and always get great service but this time was just an all around horrible experience.

Sincerely,

*******************************
Business response
03/15/2022
Hi ********,
I reviewed our inventory and can confirm that the part is sold in 2 separate pieces. Each with unique part number and price. I will not be able to adjust this price for you.

Respectfully,
Customer Relations | **********************
500 ************************************************************************ 60661
Customer response
03/15/2022

Complaint: ********

I am rejecting this response because:
Its completely inaccurate based off the company website screenshot I included from the start of all this. Horrible customer ********************** skills on **********************.
Sincerely,

*******************************
Initial Complaint
02/10/2022
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On February 2, 2022 I purchased 2 lights from this LKQ location. They turned out to not fit my vehicle. I was told that I could bring them back if it was done on the same day as the purchase. I had these items 2 to 3 hours and when I tried to take them back I was told I can't get my money back and the only option I had was exchanging them for the same thing. Because I had not paid for a warranty. Why would I want to exchange something that doesn't fit for the exact same thing that doesn't fit?? I ask why I couldn't get just a credit considering an exchange was completely useless. I was told there was nothing they could or would do about it. I'm just out the $63 I spent. I understand it's all about making money for them, but now it's just shady business practices. The prices have almost doubled it seems like and now there's no kind of remedy unless I shell out even more money on top of that for a warranty, that 99% of the time won't be used anyway so it just becomes free money for the business. Because I know they aren't gonna return that when it's never used!! Also, according to the receipt, the returns are accepted up to 90 days with receipt, but a guarantee (warranty??) only refunds you the environmental fee. This is just crooked any way you look at it. I would have been fine with just a credit, but now I just want a full refund because I will never be going back to any LKQ location.
Business response
02/21/2022
Hi Samantha,

We're sorry you've had such a frustrating experience. Could you please provide us with more information about where you purchased the part from -whether LKQ Online or a physical location? A copy of the invoice would also help to expedite the process.

Respectfully,
Customer Relations | **********************
500 ******************************************************************************
Initial Complaint
02/08/2022
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
We purchased an engine from LKQ corporation ( via OReilly auto parts). The engine was found to be faulty, we called LKQ. Both parties agreed we would hire a certified mechanic to check out the engine. It was found to be faulty, we sent photos to LKQ. Our bills combine or $2892.75, and LKQ sent us a check for $268.96
Business response
02/10/2022
Hi ****,

We're sorry you've had such a frustrating experience. Could you please provide us with more information about where you purchased the part from - The store number, location and or date? A copy of the invoice would also help to expedite the process.

Respectfully,
Customer Relations | **********************
500 ******************************************************************************
Customer response
02/12/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
02/07/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased a rebuilt engine from LKQ Corporation on 04/21/2021 for the amount of $3443.25 plus a $500.00 core charge. I was able to pick the engine up 1 month later from the business in order to have my mechanic put the motor in for me. I picked my vehicle up from my mechanic on June 18th, after replacing water pump, radiator, thermostat, engine mounts, the harmonic balancer, head gasket, and several new fluids. After approximately 40 days of having my vehicle back, 2 lifters collapsed on the left side of the engine block. I was able to file a claim with LKQ for a warranty issue, and they paid for the parts and labor up to $50/hr for a mechanic to fix the lifters. We were able to pick up the vehicle from the mechanic again on 08/27/2021. On September 19, 2021 we received a check for the amount of $604.05 to pay for the parts and labor. Then once again, on 1/10/2022, another lifter collapsed. I feel as if I was given a bad motor and now the warranty for a motor that has been paid for and has also had more work done on it, is no longer given. I am very dissatisfied with LKQ Corporation for their rude customer ********************** and their lack of quality on a product that I had spent altogether well over $7000.00 to fix. I am now out that money and the bank is going to repossess this vehicle because the lifter is needing to be replaced once again and I am unable to drive it. I only want to have the money I put into this whole ordeal back. I am very tired and frustrated of having to go through this once again.
Business response
02/17/2022
Hi *******,

We're sorry you've had such a frustrating experience. LKQ warrants its parts to be free of defects in materials and workmanship for the warranty period indicated from the date of installation. The original claim was honored and reimbursement issued per terms of the warranty. Any subsequent issues would require diagnostics and confirmation by a licensed repair facility. A claim can be submitted by contacting the local LKQ location.

Respectfully,
Customer Relations | **********************
500 ************************************************************************ 60661
Customer response
02/17/2022

Complaint: 16738215

I am rejecting this response because: I have video documentation of the collapsed lifter, and I also spoke with Mr. ********************* on February 10, 2022 at approximately 3:00 pm. He stated his title was the sales manager with the LKQ Corporation for the ***********, ** area. After speaking with ****************, I was under the assumption that he was going to either send someone out to look at/diagnose the collapsed lifter that had been previously repaired and/or was going to give me another call about this matter within a day or two as per his statement to do so. When he never called after another few days, I requested my wife, *************************** call. She called him on February 14, 2022 at approximately 4;15 pm and left a voice message. I then called **************** on February 17, 2022 at approximately 6 pm and left a voice message requesting a call back. I never received another call from **************** in regards to this matter since the initial call. I understand that the original warranty was covered, but in all true honesty, this should never have needed a warranty claim because it shouldn't have failed in the first place. I am now out the money from the original purchase, the mechanics fees that weren't covered, lost wages from having to take off of work to try to help fix this issue, and now it has failed again. I am beyond frustrated, and have also filed a complaint with the attorney general's office for the state of ********** in regards to this.

Sincerely,

***************************
Business response
03/08/2022
Hi *******,

A licensed repair facility must diagnose and confirm any defects requiring repair. LKQ, at its option, will repair, replace or refund the purchase price once it determines the product requires repair or replacement. We can initiate a claim once the vehicle is at a licensed repair facility.

Respectfully,
Customer Relations | **********************
500 ************************************************************************ 60661
Customer response
03/09/2022

Complaint: 16738215

I am rejecting this response because:
After speaking with the Regional Sales Manager for LKQ, Mr. **************************** on February 10, 2022 for approximately 10 minutes ,stated he would have a mechanic of LKQ's chosing, drive to the residence where the vehicle is located to make an assessment, and also stated he would be in contact with me the next day with the information. When I hadn't heard from **************** for over a week, I called him and left voice messages which were also unreturned. I have made many attempts for this company to fix it's customer ********************** issue, as well as for the company to refund my monies. I have now gotten a hold of the ********** Office of the Attorney General(claim # *****-ECS-20220217-68a9) and have a claim with them due to the negligence of this company and their work. I am only dealing with this company in regards to a refund of the full purchase amount of the engine. Furthermore, as a consumer and complying with LKQ's directives in purchasing and installing their motor, their (faulty)product failed 40 days and $5000 later, which should have never happened in the first place, much less a second time after replacing the faulty parts. All I seek is total refund for all parts purchased, in which I have receipts for.
Sincerely,

***************************
Business response
03/25/2022
Hi *******,
I have reached out to the sales leadership group handling this claim for resolution. A representative from our organization will reach out to you shortly.
Respectfully,
Customer Relations | **********************
500 ************************************************************************ 60661

Customer response
03/31/2022

Complaint: 16738215

I am rejecting this response because: It has been almost a week and no one from the company has made any attempt to contact me in regards to this matter.

Sincerely,

***************************
Business response
04/11/2022
Hi *******,
A payment of $604.75 for parts and labor on 9-9-21 per the terms of your warranty. No further assistance is possible.

Respectfully,
Customer Relations | **********************
500 ************************************************************************ 60661
Customer response
04/20/2022

Complaint: 16738215

I am rejecting this response because:
Good afternoon, after reading your last email to me. I am still interested in a claim with the BBB for the LKQ Corp. I am also in the process of filing court paperwork with the 13th Judicial District for the matter as well. I look forward to any correspondence you might also have in regards to this matter. I am not pleased with the current outcome and the lack of attention from the company. Thank you and I look forward to hearing from you all soon.
***************************
Initial Complaint
02/04/2022
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
pdf attached - Failure to refund money paid for an engine that did not work.
Business response
02/10/2022
Good day,
We're sorry you've had such a frustrating experience. Could you please provide us with more information about where you purchased the part from -whether LKQ Online or a physical location? A copy of the invoice would also help to expedite the process.

Respectfully,
Customer Relations | **********************
500 ************************************************************************ 60661
Initial Complaint
01/30/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Purchased a transmission from LKQ Online Order Number: S38294266 Transmission listed Used Transmission 6.2L Camaro SS 2018.Grand Total of $2,426.23 Took a few months before having a shop do the installation of the defective Transmission provided by LKQ Online.All necessary precautions were taken when performing swap (changing filter/fluids/flushing transmission cooling system) within a few miles of driving experiencing extreme slippage and rough shifting now to the point where the transmission will no longer go into gear found excessive amounts of metal and clutch debris in transmission when shop reinspected. the shop also stated transmission had very little fluid inside when delivered from LKQ giving them an unknown condition of the defective transmission.The limited warranty is still active from LKQ on Time and mileage.Contacted LKQ about the Defective part which then they Denied the warranty claim due to "custom application GM changed the transmission in 2018" stated in an Email from ****************** the transmission was installed in a 2017 Camaro SS 6.2l ************************** dealership has confirmed that the listed transmission that I bought from LKQ will 100% fit my vehicle.in 2018 GM revised the part number for the transmission to ********.If I were to purchase a transmission from ************** myself they would send me a ******** which is for a ***** revised replacements.The removed Transmission from the vehicle an 8l90-E has the same stamped part number as the provided transmission from LKQ online.original transmission in the vehicle had damage to the **** housing from road debris and never had the issues the defective transmission has provided from LKQ online.
Business response
02/01/2022
Hi *******,

I reached out to our product support department who checked the ** part manual and has once again confirmed that the wrong part was purchased.

Respectfully,
Customer Relations | **********************
500 ******************************************************************************
Customer response
02/02/2022

Complaint: 16690864

I am rejecting this response because: 2016-2017 Transmission are no longer available (********) they superseded to (********) Again as previously stated the transmission removed from my vehicle has the part number for 2018 8L90 (********) The correct transmission was purchased for my vehicle even if you Vin Decoder says its different.
Quote from your website: We cannot inform you if a part will fit any other year/make/model or application. The year, make, and model of the vehicle or part listed on LKQ Online is within a range of interchangeability and may not be the exact year and model as the part or vehicle you input. The only years/makes/models or other applications we guarantee the part will fit are those listed on our website. It is the buyer's responsibility to research and determine whether the items will fit on other vehicles or work in other applications.
As it's stated it's the buyer's responsibility to research and determine whether the items will fit on other vehicles or work in other applications this was thoroughly researched with Certified Technicians that the correct transmission was purchased.
The transmission that was sent to me is defective I only want a replacement for the same year 2018.

Sincerely,

*******************************
Business response
02/10/2022
Hello *******,
As stated previously the wrong part was ordered. Our product support department checked the manufacturer to confirm. We will not be able to assist you further
Respectfully,
Customer Relations | **********************
500 ************************************************************************ 60661
Customer response
02/10/2022

Complaint: 16690864

I am rejecting this response because: Before this continues to get out of hand I will not stop. Again the transmission removed from my Vehicle has a transmission part number for a 2018 Camaro SS NOT a 2017 Transmission. The Transmission I bought is the identical match for what came out there was no mistakes were made.
I'm not asking for a refund I'm asking for another transmission for a 2018 Camaro SS Automatic 8l90 8 Speed that doesn't have internal damage like the transmission your company scammed me on.

Sincerely,

*******************************
Business response
02/21/2022
Hello *******,
As stated previously the wrong part was ordered. Our product support department checked the manufacturer to confirm. We will not be able to assist you further
Respectfully,
Customer Relations | **********************
500 ******************************************************************************
Customer response
02/21/2022

Complaint: 16690864

I am rejecting this response because: Thank you for the copy and paste response very professional should help the average 1 star review your company has.
I have forwarded the entire claim along with Photos and document proof provided by the Master ***************** Motors Technician that my vehicle came with 24293333 part number transmission from factory that they removed to replace with the transmission I ordered. we have a very strong case and will continue with small claims court for this issue if your company will not honor your warranty for the defective transmission that was sold to me.

Sincerely,

*******************************
Initial Complaint
01/28/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased a Remanufactured engine from ********************* at LKQ Corp for my 98 Jeep ,I paid $2050 in cash for this rebuilt engine that came with a warranty. I paid $1000 on 01/22:2022to have it installed at a shop only to find out the engine is not good ( knoucking ). I paid over $300 on fluids and parts for this engine besides the price of the engine itself. I have called fault to LKQ and they couldnt even provide me with a claim number. I finally obtained the claim number myself. Its been over a week and I have not heard anything From LKQ. I feel robbed The number I was given is from another country. Please call it for yourself to listen to the answering machine ,, Ive left 7 messages and Im ready to take further action. Claim # ******. The number inlovated for claims is ************. I believe its a number from ******* ?? My number is ************
Business response
02/01/2022
Hi *****,

We're sorry you've had such a frustrating experience. I have been informed that a representative has been in contact and explained that we are waiting on the results of a test.

Respectfully,
Customer Relations | **********************
500 ********************************************************************************** us why here...
Customer response
02/02/2022

Complaint: 16686721

I am rejecting this response because: I spoke with ******************* in claims on 02/02/2022 He did admit the test results on the engine comeback with the result being the engine had to be exchanged for another engine and the replacement engines are in back order , and he couldnt not give me a time or date when I will be receiving the replacement engine. He did inform me that I would have to pay the Mechanic out of my pocket another $1000 and thatLKQ would only pay $690 of the labor only after I pay and send them the invoices will they be able reimburse me the $690 and it would take a minimum of 2 to 3 weeks before receiving the check ,. Meanwhile Im having to invest more money to correct LKQ faulty engine. I will not accept that I pay anymore money out of locket to correct this problem caused by LKQ parts.

Sincerely,

*********************
Business response
02/14/2022
Hello *****,
We're sorry you've had such a frustrating experience. However, the Labor is being per the terms of the warranty and cannot be increased.

Respectfully,
Customer Relations | **********************
500 ************************************************************************ 60661

Customer response
02/14/2022

Complaint: 16686721

I am rejecting this response because: After another 2 weeks waiting for the 2nd replacement engine only to have it delivered Damged again. BBB I need your help

Sincerely,

*********************
Initial Complaint
01/19/2022
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased a remanufactured engine from LKQ on September 22nd, 2021 in the amount of $2284.20, the engine was delivered to the mechanic shop around the first week of October and the mechanic installed it November 1st. When the mechanic cracked up the engine the engine had a really loud internal knock. I contacted LKQ about the bad engine, the mechanic along with myself have talked to LKQ several times! Now I cant get them to answer or return a phone call. Nothing has been done by LKQ to resolve this issue. Todays date is January 19th 2022. Id really appreciate any help.
Business response
01/21/2022
Good day,
Representatives from our ************************** have reached out to your representative and are attempting to resolve.

Respectfully,
Customer Relations | **********************
500 ************************************************************************ 60661
Customer response
01/25/2022

Complaint: 16482559

I am rejecting this response because: I have not yet received a resolution from LKQ. On January 19th 2022 I contacted the home office of LKQ, I was able to speak to an employee, I explained the situation to her, she stated she would have someone call me. At ****am I received a call from ******, he stated he would see what he could get worked out and would call me back later in the day. On January 20th, 2022 I received a call from ******, he stated he is working on the situation and would call me back later in the day. On January 21st, 2022 I called ****** to find out where we are at on the issue, ****** stated he is just waiting from a response from the supervisors, he stated he had all the emails, including the complaint I filed with Better Business Bureau ****** As of today (January 25th, 2022) I have not received a solution to the problem from ****************************************************************************
Business response
02/03/2022
Good day,

Our investigation into the matter is ongoing. We will follow up with you in the very near future.

Respectfully,
Customer Relations | **********************
500 ************************************************************************ 60661
Initial Complaint
12/21/2021
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
WRONG ENGINE SALE:I contacted LKQ by phone to purchase a used engine for my **** ******** ***** As per normal procedure when purchasing a part, I gave the customer ********************** agent my car VIN number, car make, model and year. LKQ shipped a wrong engine to me. After finding out much later that it was the wrong engine, I called LKQ customer ********************** to tell them and to ask them to send me the correct engine for my car. They refuse to send me the right engine stating that the warranty period had lapsed. It is true that the warranty period had lapsed but the issue however, is not about warranty. Rather, it is about the fact that they sent me the wrong engine to start with. Despite many attempts, I have not been able to make them understand this point as they are fixated on the warranty period and their return policy.Date Ordered:08/13/2019 Invoice No: ********* Amount: $869 Sales Person: *****************************
Business response
01/07/2022
Hi Emmanuel ,

We're sorry you've had such a frustrating experience. However, I have run both your VIN and the donor VIN and find that the engine was the correct one. We will not be able to assist you further.

Respectfully,
Customer Relations | **********************
********************************************************************************************************
Customer response
01/12/2022

Complaint: 16388742

I am rejecting this response because:
Dear LKQ Customer Relation ( *******************)
Thank you for your email, after receiving your response I also ran the *** Number of the donor and through different sites. These show that the engine that the engine you sold me is wrong for my car model and engine specifications.

I also went to the **** Dealership. The dealership confirmed that the engine (Donor) you sold me was the wrong engine. I have attached to this email the engine specification for my car and the correct specification for the donor from the following sites: ******** **** Dealership, Vehiclehistory.com, vinfreecheck.com, iseecars.com.
I would be interested to know what database you relied upon in determining that the engine you sold me is the right one for my car. Furthermore, I would like to point your attention to the fact that original engine specifications is not the same as that of the donor engine. So from this simple piece of information, the donor engine is not the right engine for my car model.
As requested, please confirm the database and provide the specs you relied upon in determining that the donor engine is the correct engine for my car.

I look forward to hearing fro you soon.

Sincerely,

***********************
Business response
01/14/2022
Good day,
I used our my company's database and VIN decoder. Also, we cannot dismiss the fact that you did not dismiss the fact that you did not contact us regarding this part for nearly 2.5 years (1.5 years past the warranty expiration. For that reason alone, we will not be able to assist you any further on this issue

Respectfully,
Customer Relations | **********************
**************************************************************************************************
Customer response
01/20/2022

Complaint: 16388742

I am rejecting this response because:
wish to rebut the respondents response dated Jan. 17, 2022 as follows;
1. In my first submission, I attached 2 reference materials that proved that LKQ sent me the wrong engine. LKQ neglected to comment on those 2 reference materials in their response dated Jan. 17, 2022. For clarity and transparency, please have LKQ send the Database *** decoder with clear cross-reference to confirm their assertion that they sent the correct engine for my car. To my knowledge, the *** Decoder is not a confidential business secret that cannot be disclosed for dispute-resolution purposes.

2. LKQs response dated Jan. 17, 2022 mentions something about warranty expiration. The issue at hand has nothing to do with warranty and I never made any warranty claim. The point about warranty expiration has no relevance to the issue under dispute. For the point about warranty to be relevant, LKQ would need to first acknowledge that they sent me the wrong engine. Their position is pathologically unclear so please get them to clarify.

3. Finally, LKQ is making a unilateral declaration that the dispute is resolved. This is the same brush-off tactic that they have engaged in since I initially contacted them with the hope of a mutual understanding and amicable resolution. This is not a reasonable dispute resolution process in any circumstance.
I would like to know from BBBs perspective, if a party to a dispute can refuse to provide clear responses and just unilaterally declare that the dispute-resolution process is over. I would have thought that this decision belongs to BBB.
Kindly respond please and thanks

Sincerely,

***********************

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