Customer ReviewsforPrime Time Window & Gutter Cleaning

BIG mistake! I asked for an estimate to have our ***************************** cleaned. The woman on the phone quoted $180 for the work & sent an estimate via email of the same. There was NO MENTION that the rails would be an additional cost that the technician would go over this with me at the time of service! When the technician arrived, he did not review the work with me & instead just got started. When finished, he told me that my invoice to be paid was $330! ALMOST DOUBLE! He accessed the work without talking to me about it & added cost to my invoice for washing the rails (which I thought was part of my estimated cost & wasn't even done thoroughly) & washing screens (which I never requested & I know for a fact that each screen was not removed & cleaned), so I was charged an extra $150 for work that I did not expect to cost additional or request. When I addressed this with the technician, he blamed it on the office & the person who gave me the estimate. He tried to mansplain the invoice to me, became argumentative, & tried to bully me into getting the gutters cleaned saying they were going to fall off the house (they are 2 year old gutters & were just cleaned this past winter), so I sent the Zelle payment & just wanted him to get off my property. I called the office to discuss the issues. She told me that the technician was supposed to go over all the additional charges with me before starting the work. I told her had I known that the quoted cost was so misleading, I wouldn't have booked the work with them. The woman on the phone, although seemingly sympathetic & agreed she would be upset as well, told me that there was nothing she could do because the work was already done. I asked, "Who can do something?" to which she replied, "The boss but he won't be back until Sept. 3rd." I asked, "Well could you make a point to have the boss call me when he returns on Sept. 3rd?" & she replied, "I can tell you right now that the boss is not going to call you." REALLY???!!!

I have reported this company for incessantly emailing and calling. Now they use blocked numbers. This is the worst company I have ever dealt with. They email blasts comments. They call constantly and keep calling - 8 times a day.

Prime Time has been told on at least 6 separate occasions that my family moved from the location that they had previously performed a service at and asked them to remove ** from their call list. Each time I ask them to do so, they insist that they will immediately take care of it. Yet each year they keep on calling. They are about as good on their word on this as they were on keeping their appointment time and cost quote, which was POOR.

We hired this company over 2 years ago to clean windows and gutter. They did a tremendous amount of damage to our home, were extremely unprofessional and tried charging more than their quote. Since then I have been called at least 20 times to schedule again. I have told them EVERY SINGLE TIME to take me off their call list because we will never use them again after they caused so much damage. Here we are over 2 years later and they are still calling. When they call and I start to tell them what happened and to take me off their list they hang up on me. Ive asked to speak to the owner and hes never in and apparently never gets my message to call him since hes never called me back. Yet Instill get calls to schedule. These employees are rude, unprofessional and incompetent.

I was scheduled for a crew to arrive between 8am-10am yesterday. At ****am I called and was advised the first job they did ran over time, but they would be there by 1130am-12n. When that time had passed, I got a call saying that they would arrive by 2pm. There is no way that the other job went four hours past 10am! I had already complained on two previous occasions about the estimates being less than the actual cost no matter how carefully I described the scope of work. I was assured that they would ****** map my home in order to make the estimate at close as possible.A team of two men finally arrived at 2pm, but the driver took two steps out of the truck before advising me that there was no way they could accommodate the full scope of work at the quoted estimate. He then called the office, made a point not to allow me to hear his end of the call, then told me that I had "heard incorrectly". He insisted that was the case even after I pointed out that a written estimate has nothing to do with faulty hearing or understanding of a conversation.I really wanted to have that work done in time for a family event, but I was not about to be bullied into a bait and switch scam. So, I cancelled. The driver was offended, complained that it was not his fault, and tried to save at least part of the job. I asked what the cost would be for just the windows, and was then advised that the windows had to be replaced - not cleaned. While that is very possibly true for the bank of three windows he looked at - he didn't even check the rest. And thus the whole mission was aborted.Bad faith dealing every step of the way. Buyer beware! I would have given zero stars, if I could have.

This November l set up an appointment with Prime Time to clean our gutters. They gave me a quote of $128. When they showed up they changed the price to $170. I was forced to let them do the job. because the gutters had to be cleaned and there was no time to get another company (Winter is setting in).In my request I made it quite clear that it was 2 story house and all they had to clean was the second-floor gutters. It is a straight forward and simple roof with no danger. There is no leave guard or other impediments. There is no reason to increase the cost. It is clear to me that they were planning to scam me all along. The whole point of an estimate is so that the customer can know what price to expect. I have been using Prime Time to clean my gutters for 3 years. They did excellent work until now. They must have sold their souls to the devil. They did not show up when they said they would. They were 3 days late. and they did not call or email me stating that they will be late.They did a sloppy and unprofessional job.