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Find a Location

Top Notch Auto & More, Inc has 1 locations, listed below.

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    Business ProfileforTop Notch Auto & More, Inc

    Auto Repairs
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/17/2023

    Years in Business: 12

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Top Notch Auto & More, Inc is a full-service auto repair shop. Services include new tires, tire repair, batteries, engine repair, auto diagnostics, AC repair, brake service, oil changes, maintenance, suspension repair and much more. 

    Business Details

    Location of This Business
    930 Pyott Rd Ste 101, Crystal Lake, IL 60014-8721
    BBB File Opened:
    6/26/2018
    Years in Business:
    12
    Business Started:
    4/8/2012
    Business Incorporated:
    4/8/2012
    Accredited Since:
    11/17/2023
    Type of Entity:
    Corporation
    Alternate Business Name
    • Top Notch Auto Repair
    Hours of Operation

    Primary

    M:
    8:00 AM - 5:30 PM
    T:
    8:00 AM - 5:30 PM
    W:
    8:00 AM - 5:30 PM
    Th:
    8:00 AM - 5:30 PM
    F:
    8:00 AM - 5:30 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mr. Owen Buchanan, Owner
    Contact Information

    Principal

    • Mr. Owen Buchanan, Owner

    Customer Contact

    • Mr. Owen Buchanan, Owner

    Industry Tip

    BBB Tip: Choosing a mechanic for auto repair and service

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jocelyn O

    1 star

    06/11/2024

    All my car people, dont bring your car here. Anyone who needs an oil change, feel free, clearly they do a great job. Heres my experience: we brought our ********************* because we thought the master and/or slave cylinder needed to be replaced. After stopping by the shop on my way home 2 days after dropping off the car, they tell me I need a new clutch. I do not. We just had it replaced. They charged me the $150 for what? Pushing it 20ft? Pushing a button to lift it? They didnt give us a proper diagnosis and wanted to charge $4k (woah) for a new clutch? After telling them I knew it wasnt the clutch, me telling them I thought it was the master and/or slave, they tried to charge minimum $1,500 for having to drop the transmission (thats just the labor without properly even diagnosing it). So I have to pay $1,500 before even knowing whats wrong with it. They couldnt even take the time to see that the brake fluid was low. If you arent sure about things, ask questions. Reach out. Communicate. I would steer very clear from this mechanic shop. Yes we agreed to $150 inspection fee but what was inspected? We tried to be civil and go in and ask what we could do about the fee because we knew nothing was looked at. $150 couldve gone to my children. I would have had no problem going with this shop had they properly looked at the car or communicated with us & not try to make us out for fools. I walked out still not knowing what is wrong with my car & $150 less. I would bring it to ******* across the street. After speaking to them, they seem noble & honest.

    Local BBB

    BBB of Chicago & Northern Illinois

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