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            Business ProfileLexie Hearing

            Hearing Assistive Devices
            BBB accredited business

            Contact Information

            1712 Sycamore Rd

            DeKalb, IL 60115-2037

            Visit Website
            (779) 212-7296

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            Customer Reviews

            3.25/5

            Average of 53 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            29 complaints closed in last 3 years

            15 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/30/2020

            Years in Business: 6

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Lexie Hearing® offers OTC hearing aids that are customized to each customer’s individual needs.

            Business Details

            Location of This Business
            1712 Sycamore Rd, DeKalb, IL 60115-2037
            BBB File Opened:
            10/27/2020
            Years in Business:
            6
            Business Started:
            8/2/2018
            Business Incorporated:
            8/2/2018
            Accredited Since:
            12/30/2020
            Type of Entity:
            Corporation
            Number of Employees:
            70
            Alternate Business Name
            • HearX Group
            Business Management
            • Mrs. Zeen Fourie, Marketing Lead
            • Ms. Seline van der Wat, COO
            Contact Information

            Principal

            • Mrs. Zeen Fourie, Marketing Lead
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            29 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/30/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I bought hearing aids on **** of lexie 2 for my elderly mother. i was told she needed RIC wires. I called and they said they would send them. they asked for proof of purchase and i sent it .they then told me because i bought it on **** they won't help me. they said i have to return it and buy it from someone else. The product had already been shipped to ****** which doesn't have OTC hearing aids. they refuse to help.
            Read More
            Read 28 More Complaints

            Customer Reviews

            53 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Mohan R

            11/25/2024

            Excellent quality and value. As good or better than my oticon hearing aids costing 2000+. The customer service is excellent and when I had a problem they resolved it very quickly over the phone. I strongly recommend them.

            Lexie Hearing Response

            11/28/2024

            Hi, ****** thank you for your review. We are delighted that you are happy with your Lexie hearing aids and that our customer support could assist you with your query. We are always here to help! We wish you many more years of healthy hearing!
            Read 52 More Customer Reviews

            Local BBB

            BBB of Chicago & Northern Illinois

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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