Business ProfileforFresh Thyme Market Support Office

Since Fresh Thyme opened near us, we have noticed overcharges more than 80% of the time. Not applying promotional prices, charging for multiple items when only one is purchased, etc. When there were multiple check out lanes, the manager/assistant manager would make the correction for us at the time, or the next time we visited the store. Now that there is just one lane with a check out person, that is rarely open, there is no way to get the issue corrected while at the store. Last May, we asked the store manager for a refund of the overcharges, and because there was a long line of people in line, he asked that I ask him the next visit. I agreed. Since then, we have bee overcharged $87.77 over 11 visits (May 2023-January 2024), and he is nowhere to be found. He is either unavailable, doesn't return calls, and has not responded to emails through the corporate office, To date, we have made 7 calls to the corporate office and left messages, 5 emails to corporate, 14 calls to the store directly and asked about it 11 times while in store. Still, no response. I am an investigative journalist, and when asking if anyone else has had this issue, I received over 110 responses in 24 hours of customers who have also been overcharged and not received a credit. Most have stopped going to the store entirely, some have drastically cut their visits, and others have filed complaints. Some are interested in a class-action lawsuit after finding that many of the Fresh Thyme stores, ownd by Lake Ventures, LLC, have failed to correct overcharging in their system and failed to respond to consumer complaints. We have given Fresh Thyme until Friday, February 16th, 2024 to correct the issue, respond to us, and give the refund of $87.77, or be the subject of a lawsuit. We will be asking for the refund amount, filing fees and court costs, and compensation for our time to have it corrected. A complaint to the ******* Attorney General's office is also underway.Staff is great, but need to fix it.