Business ProfileforL.W. Mountain, Inc.

I honestly just need to share this to hopefully help someone avoid making the same mistakes I did. My floor literally makes me sad every time I look at it. So, here goes: First off, I went through Empire – biggest mistake. I opted for L.W. Mountain luxury vinyl planks, and I have to say, at first, they looked amazing. This was exactly two years ago this week. But less than a year in, I started noticing gapping between the planks, and eventually, some of them began lifting and chipping. Now, it looks terrible. I even had to tape one plank down to prevent anyone from cutting their feet on the chipped edges. Mistake #2: I waited too long to call. The installation warranty was good for 12 months, and I didn’t reach out until around month 18 – that’s on me. However, the planks themselves have a lifetime warranty, so I contacted both Empire and L.W. Mountain for help. Empire came out, charged me around $200 for the visit, and said the issue was due to a dishwasher leak… on the other side of the room. They offered to fix it for $3,500. I had a second opinion, and there is no dishwasher leak. I also had someone else confirm there’s no way a leak could cause the gapping and chipping in the other areas. Empire insists it’s the non-existent leak, and I’m stuck paying $3,500 if I want it fixed. This is after I already spent around $14,000 on the floor back in October 2022. I also reached out to L.W. Mountain since the planks are covered under a lifetime warranty, but they just sent me back to Empire. Now both companies are ignoring my emails, and I’m left with a floor that’s lifting, gapping, and chipping. Now I see these reviews and it seems common the warranty is never honored. It’s just so disappointing, especially after spending so much. I guess it is what it is, but I’m sharing this in hopes someone can avoid the same sad, frustrating experience.