Business ProfileforAmerican Mattress, Inc

This complaint comes from a married couple jointly. ***** **** & ******* ****.We purchased a ***** Living Mattress from American Mattress at ********************************* in September 2022 (receipt attached to this email). We were told by the store manager that sold us the mattress that it came with a 10-year warranty. We were initially delivered a USED mattress with cat hair all over it. The first/original mattress was wrapped in torn plastic that did not contain any new tags and had pet hair all over it. A different mattress was delivered. The mattress started developing stains all over the entire mattress where there is stitching on both sides of the mattress within days of being delivered. The staining is on both sided of the mattress from head to toe where there is diamond stitching and it was noticed when we removed the sheets and cover to wash, a ritual we perform every Saturday. We have always used a waterproof/stain proof mattress pad on all of our mattresses without fail. We are a mature couple that was obviously issued two used mattresses back-to-back from American Mattress that were used and not new. MULTIPLE phone calls have been made to the store and to American Mattress home office. Two years into having the mattress, the staining increases where there is stitching. This is evident of treatment that used mattresses are required to have before reselling them according to a few other mattress companies we have solicited information from. We purchased a new mattress, not a used nor display mattress. Our home has humidity control, there have absolutely been no spills nor body fluids on the mattress from us, and again, it has always had a waterproof/stain proof cover on it since being in our home from the start. We have uploaded the "replacement receipt" indicating pet hair. Your system will not accept any type of photo we have attempted to upload in various ways. The photos we attempted to upload are photos of the mattress.