Business ProfileforChug-A-Lug Pub & Grill

I am writing to address poor service and breach of agreements upon terms for which I was promised by Chug A Lug Pub and Grill, in ********, ******** on Saturday, April 15, 2023. I reserved half the rooftop with seating for 100 people. I was told that I would have 5 servers, due to the possibility that my party might overcrowd the bar area. On the day of my event I had no servers, until repeated requests were made, wherein 1 woman was put in the position to accommodate my entire party. Additionally, instead of the 100-person seating I paid for, I received a total of 68 seats to be exact, with prior knowledge that seating for 16 people would be taken away to accommodate the 360 photobooth. I was also told that my guests would be served family style. Instead, however, there was an extensively long buffet area for guests to service themselves, which further took away from my seating and the rooftop view. The food was also served lukewarm. Guests were asked to arrive at 7:00 p.m. and food was to be served at 8:15 p.m. However, up to 2 hours after arriving, my guests sat with no food until 9:00 p.m. In addition, the Bottomless Beverage Package I purchased was not honored, which I was compensated for that night. The 8:15 time was to accommodate my brother who was the guest of honor. Music and photography preparations were made without the expectation that he would be searched and allowed to come upstairs. However, after personally selecting this establishment for his 50th birthday, and paying thousands of dollars for the exclusive rooftop experience, he was made to stand in the long line with the other guests, which delayed his entrance significantly. I have attempted to resolve these issues with the establishment. Yet, despite my repeated attempts, I have not received a reply from anyone regarding my concerns. It is also my hope that no one else has to experience the poor service and experience that I had when choosing Chug A Lug Pub and Grill for a major event.