Business ProfileforPremier Veterinary Group

On August 30, 2023, I took my dog in for an emergency splenectomy. The veterinarian reported he had to send the spleen to the lab to run tests to see if the tumors and mass were cancerous. Discharge paperwork states the results should have been in within 7 days, the veterinarian reiterated this at the time of discharge on August 31, 2023 when I picked up my dog after a 24 hour stay. On September 7th, I called and the hospital said the results were still pending and chalked it up to the holiday weekend. On September 9th, I called and the receptionist said the results were in and the doctor would call me later once the rush settled. A ER nurse called me that evening and said the results were still pending when I shared with her that I was told they were in, she said that was a mistake. I called the office back to ask for clarification. They put the Nurse back on and she said she would try to get a hold of the lab. She called me back and said the lab stated the sample was more complicated than expected and they anticipate getting the results in by September 14th, but they may come in sooner. I called on September 11th and there was no documentation that any of this correspondence happened and the results are still pending. Please note that I initiated every follow up call to inquire about the results. If I didn't call, the office would have never reached out about the results are. I'm concerned that the office lost the results and are buying time.