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            • Alec

              325 Tri State Pkwy Gurnee, IL 60031-5280

              BBB Accredited Business

            Business ProfileAlec

            Credit Union
            BBB accredited business

            Contact Information

            325 Tri State Pkwy

            Gurnee, IL 60031-5280

            Visit Website
            (847) 688-8000

            Business hours

            9:00 AM - 5:00 PM
            Business Hours
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 12:30 PM
            Closed

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/28/2017

            Years in Business: 34

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            As a credit union, we exist solely to serve the diverse financial needs of our members. As a not-for-profit financial co-operative, after paying our credit union’s expenses and setting aside its mandated reserves, we return the money that’s left over right back to ALEC members.  Services include banking services, new & used car loans, mortgages, home equity loans, welth management. retirement planning, credit & debit card services and much more.

            Business Details

            Location of This Business
            325 Tri State Pkwy, Gurnee, IL 60031-5280
            BBB File Opened:
            12/28/2006
            Years in Business:
            34
            Business Started:
            3/13/1990
            Accredited Since:
            4/28/2017
            Alternate Business Name
            • Abbott Laboratories Employees Credit Union
            Hours of Operation

            Primary

            M:
            9:00 AM - 5:00 PM
            T:
            9:00 AM - 5:00 PM
            W:
            9:00 AM - 5:00 PM
            Th:
            9:00 AM - 5:00 PM
            F:
            9:00 AM - 5:00 PM
            Sa:
            9:00 AM - 12:30 PM
            Su:
            Closed
            Business Management
            • Mr. Joseph Trosclair, President and CEO
            • Mrs. Jeniffer Dzbinski, Vice President of Service and Sales
            • Ms. Jennifer Pestikas, Senior Vice President of Business Development
            Contact Information

            Principal

            • Ms. Jennifer Pestikas, Senior Vice President of Business Development

            Customer Contact

            • Ms. Jennifer Pestikas, Senior Vice President of Business Development
            Additional Contact Information

            Fax Numbers

            • (847) 599-0056
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: How to choose a new bank or credit union

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/21/2024

            Complaint Type:
            Billing Issues
            Status:
            Answered
            The Abbott Laboratories Employee Credit Union (ALEC) has taken $130 out of my savings account. I want it returned immediately. What ALEC has done is not allowed under Illinois nor California state law. Furthermore Federal Regulation D specifically describes a savings account as a nontransactional account. ******************** has charged me thirteen $10 dormant account fees over the past 13 months even though the account is a federally designated nontransactional account. I just want my $130 returned. This looks to me like a federal class-action lawsuit.
            Read More
            Read 2 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Laura W

            01/04/2023

            ALEC credit union's ********************* practices are extremely poor, and caused me late fees as well as interest fees, and may have affected my credit score. - I set up a **** credit card payment, using ALEC's online bill payment service, on December 13th, 2022. - The **** bill was due on December 20th, which was a full week later. The bill payment process elected to pay using non-electronic means (a paper check sent to the **** accounts receivable address). - **** did not receive the payment until DECEMBER 30th, as confirmed by contacting ****'s Customer Service. This was fully two weeks from when I set up the payment on ALEC's bill payment center. - I incurred late payment fees, interest fees and this may have impacted my credit rating. - THIS IS THE SECOND TIME IN ONE YEAR THAT THIS COMPANY HAS CAUSED THIS ISSUE.

            Alec Response

            01/08/2023

            We are very concerned about Ms. ******** concerns. We are reaching out to her directly to obtain some additional details and will work rapidly to ensure that any fees incurred though no fault of her own will be returned to her. Additionally, we do believe that we will be able to find a solution that ensures that she does not have this issue again.

            Alec Response

            01/11/2023

            We have connected with ****************** regarding her concerns and have provided her with alternate payment options for her credit card. In addition, we refunded all fees incurred. ****************** was pleased that we proactively contacted her to resolve her issue.

            Local BBB

            BBB of Chicago & Northern Illinois

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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