Business ProfileforNorthShore University HealthSystem

I have been to north shore now “endeavor “ ten years to do my yearly mammogram, never had problems with service. Now that it changed to Endeavor, I had a terrible experience with their billing department. They billed the wrong code for my mammogram, and when I inquired my insurance company, one of my insurance company agent talked to the billing department and they told my insurance agent this is billed as a diagnostic imaging instead of routine without any valid orders. My insurance agent was on the phone with the billing department for an hour trying to figure out why it was billed as a diagnostic imaging instead of routine imaging since my doctor ordered a yearly routine mammogram. To this day it is unclear why I had the diagnostic imaging instead of routine, When I called on 8/14/2024 4:30 to get an explanation, the woman on the phone from the billing department picked up the phone asked my basic information with a solid attitude, then she started yelling at me before I even started telling her why I was calling. I could not get a word in or get to the reason of why I was calling. It was an extremely unprofessional and terrorizing way to scare a patient. When she let me tell her why I was calling, she started repeatedly saying that it's their policy. If the policy is to perform a diagnostic test on someone without orders, but merely for the purpose of making money off of patients, then that should be made known to the public.