Business ProfileforD'Arcy Hyundai

On March 25, 2023 I had a scheduled 12:15 car appointment for an oil change at Darcy Hyundai in ******. It took me about a month to be able to get an appointment on a weekend day. I arrived about 10 minutes early and was the only car checking in when I pulled in. I told ******** my advisor that I would not be waiting and gave him my cell phone number. I received a text message telling me that I can communicate with my advisor during my appointment through the text message or phone call. After ***************************************************************************************** the green. I texted back after reviewing the inspection because my brake lines had not been checked and I wanted that done as it is part of the service. I never received a text back. At 3 PM I had still not heard back about my car and the service department had closed for the day. Due to my work schedule my parents went to the dealership to retrieve my car. When they arrived no one from the service department was there to speak to about the delay or the fact that my brakes had not been inspected. The cashier told my parents I could call back on Monday and that I should have been called or texted by my advisor to tell me the service had been completed. That never happened. This is the second or third time I have had an oil change appointment scheduled at this location and have had my car kept for hours and both times I was not contacted upon completion. Now I must attempt to get another appointment at a convenient time to get my brakes checked when they should have already been done. There is no sense of urgency or care expressed. Last time I was not charged for the oil change as an apology for the extreme amount of time my car took to be returned. This time I wasnt even given a write up of my multipoint inspection and was charged for an incomplete job. I have attached the text exchange that occurred to show I was not responded to or told that my car was ready for pick up.