Business ProfileforModern Re-Bath

It took me months to get an instulaution date, Rebath was stating it was due to parts being ordered; however, after the job began it appears and from talking with workers its a labor issue dont have enough workers and over booking) and company is not adequately scheduling work/jobs correctly.First day only one worker came to demo our entire bathroom. He was looking for assistance and no one came to help him. He did a great job and was professional. Second day. No workers showed up. Around 10 am we had to call the company and they had to call the workers to determine where they were. Rebath called to say worker was at another site and no one would be working on our project today, but would return the next day.When it was time for the installation of the materials we ordered. We noticed it was not at the same quality/ thickness as the sample we were shown. When asked about the worker stated that many customers have the same issue has the sample pieces customers are shown are not what is required installed. We originally paid over ****** for our wet area to be redone and wainscoting to be placed in the areas around the bathroom where they removed tile. This was reviewed with the sales person, contact states What this includes:Includes Wainscoting currently 5 feet high or less and the sales person also voice recorded and video recorded the work we asked for. Rebath is now stating we only path for the demolition of the tiles off the wall and we did not pay for them to install new wainscoting. Rebath has stated this item is not in our contract and will only install the material if we compete a new contact and payment. The work they have done and will do complete the job is not worth ****** without including the wainscoting.