4 Customer Reviews
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Review from Virginia O
1 star05/22/2024
I wanted to wait until I lost all hope to write this review. However this Saturday 5/25 will be officially 11 weeks that my car has been in the service department. I took it in for a "small repair" thats what I was told not my words and initially it took two weeks to get it back. They called us that the car was ready for pickup and we picked it up unfortunately we drove it for 9 miles and it broke down on us completely undrivable. We had to get a tow truck to pick us up and drop it off again at the dealership. They said that unfortunately the mechanic that worked on my car put the wrong parts in and ever since I havent seen my car. Every week is something different there is times when we have to call to get an update. Last week I had a conversation with the manager and it sounded like I was finally getting it back unfortunately today I got another call saying how it was still not 100% good. At this point I dont know if I can trust the car to last a day, months or years after I get it back. The sad part about everything is that I had just bought the car I was only able to drive it for five days before I took it in to Libertyville. I dont know who to blame for this situation the mechanic that put the wrong parts in or myself for trusting this place. The only positive note is that they were able to let me ****** a loaner since day one. Other than that I have no words that can describe the headaches we been dealing with.Review from simon s
1 star05/20/2024
I had some damage to my car and was referred to this Liberty Auto collision center for insurance coverage.After 4-5 days after dropped my car, I paid the money at Cashier and received the keys, but I had no idea where my car was, Nobody tells me where my car is, After I found my car, I was noticed a red light on the dash board with a symbol in the shape of a car crashing, and immediately showed it to the service staff. . So, I was not be able to pick up my car and On Monday morning, I received a call telling me that my car had been calibrated and that I wanted to pick it up, so I went back to the dealer and complained to General Manager ****. It's natural to keep making excuses, but when I opened my car door, the orange device was still on. OMG!It's not surprising that the mechanic tuned or programmed it and left the devise as is. It has been proven once again that this dealer has absolutely no sincerity in doing his job.I asked the manager if he treats other customers the same way they treats me, and **** said that they usually brings car or take ****** to customer car. Then, I asked how they would explain what they did not to me and only reason I can think of is that I was being racially discriminated against because I am Asian.I got the impression that it was full of ignorant employees who had not been trained to say that it is okay to say Sorry or Thank you no matter how many times it is said and to smoothen the conversation between each other.If you want to take your car to a place like this, do it. It's disappointing that All State also signed a contract with a place like this to take care of their customers' car repairs.You can go this place of you are white **** dont go if you are Asian.
Liberty Automotive Response
05/27/2024
Dear ************,Thank you for taking the time to share your feedback regarding your experience with our collision center. We sincerely apologize for the issues you encountered with your 2022 ****** Corolla and appreciate the opportunity to make things right.We are deeply concerned by your comments regarding discrimination. At Liberty Auto City, we are committed to treating all customers with the utmost respect and equality, regardless of age, race, or ethnicity. These core values are fundamental to our business, and we take any allegations of discrimination very seriously.We regret that your experience did not reflect these values during your visit. Please know that we are addressing this matter internally to ensure all our interactions uphold our commitment to respect and inclusion.If there is anything more we can do to assist you or if you would like to discuss this matter further, please do not hesitate to contact us directly. Your business and feedback are invaluable to us, and we strive to continually improve our services.Thank you once again for bringing this to our attention.Sincerely,*********************** Customer Relations Manager ********************** Cell. ************ Email. ******************************Review from Daniel A
1 star12/18/2023
Took my Forester in as the dashboard had several warning lights. I agreed to a $180 diagnosis fee. A little while later, I was told I needed an ABS sensor, and the total would be $560, parts, labor and diagnosis fee, but they didn't have the part, so I declined the service and found the part in stock locally at NAP for less.When I went to pay, I was told I owed $191. I asked what the additional $11 was for, and was told it was an environmental fee. I asked how there could be an environmental fee as no part was removed/discarded, no fluids drained, no garbage created, etc. I was told that an environmental charge is added to every bill. I said that's ridiculous and refused to pay, so the manager came out and told me some BS that Subaru requires that for every job. I told him I was being scammed as the environmental charge was bogus and not a legitimate charge and after a few minutes of arguing he removed it. But the troubling thing here is that they said they are charging this fee for every job, even when not necessarily warranted. So they're probably scamming plenty people who don't know better. And even if they removed the sensor, $11 to discard it? It's under three ounces of cable and a small sensor. I complained to Subaru corporate as well.Review from Jason L
1 star04/13/2023
This is why I will no longer have my 2021 WRX with 15k miles serviced at Liberty Auto City Subaru. I dont trust their staff, and I feel that they will exploit any gaps in a customers knowledge to get more money. I took my car in to have my winter tires/rims swapped to my summer tires/rimseach set having their own rims, which is usually a tire rotation. Service advisor **** advised me that there would be a $100 charge to link the tire pressure monitors to the vehicles system. Now, this is a step that Discount Tire and many other National Tire chains will do for free as part of the service, while some places charge $20 to re-sync the TPMs. Now, I never had my winter tire pressure monitors synced in the fall, so I was pretty sure the summer ones would link right back up without any issues. Luckily I knew this bit of system knowledge. Service Advisor **** pressed for me to pay the extra $100 saying my TPMS light would remain illuminated, to which I said I felt like I was being taken advantage of, and I ultimately declined the service. I dont do repeat business with places I feel try to take advantage of me, so by this point I knew I would not be returning to Liberty Auto City Subaru ever again. Then, ten minutes into my ride home, the center cap to my manual gear shift k*** came off in my hand. I noticed that if the k*** is torqued down/screwed down far enough, the stick from the gear shift will pop through the cap and break the plastic in the k*** The k*** costs around $100 to replace. Personally, I will not be returning to Liberty Auto City Subaru for service, I simply dont trust them.
Customer Review Rating
1/5stars
Average of 4 Customer Reviews
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