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Find a Location

Liberty Automotive has 1 locations, listed below.

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    Business ProfileforLiberty Automotive

    New Car Dealers
    BBB accredited business

    Additional business information

    Additional Info:
    On July 26, 2011, Joe Massarelli purchased the 50% stock interest of his former partner, and he is now the sole shareholder of Liberty and the President of the corporation.
    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/1/2012

    Years in Business: 59

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Liberty Auto City, Inc. is an auto dealership which specializes in new and used automobiles from a variety of manufacturers, both foreign and domestic. The company sells new vehicles from Jeep, Chrysler, Dodge, Ram, and Subaru. Used vehicles are available from Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, GMC, Honda, Hyundai, Jeep, Lexus, Mazda, Mercedes, Mini, Nissan, Pontiac, Subaru, Toyota, and Volkswagen, and range from 1996 to the most recent model year. Both manual and automatic transmission are available, and fuel types include gas, diesel, and hybrid.

    Products & Services

    Family owned and operated in Libertyville since 1965, we take pride in our A+ rating with the BBB. We treat our customers like they're family, with customer service being our first priority. Come in today and see how easy it is to do business at Liberty!

    Business Details

    Location of This Business
    1000 E Park Ave, Libertyville, IL 60048-2951
    BBB File Opened:
    3/1/1970
    Years in Business:
    59
    Business Started:
    4/2/1965
    Business Started Locally:
    4/2/1965
    Business Incorporated:
    4/2/1965
    Accredited Since:
    2/1/2012
    Type of Entity:
    Corporation
    Number of Employees:
    150
    Alternate Business Name
    • Liberty Chrysler Dodge Jeep Ram
    • Liberty Auto Subaru
    • Liberty Auto City
    Hours of Operation

    Primary

    M:
    9:00 AM - 9:00 PM
    T:
    9:00 AM - 9:00 PM
    W:
    9:00 AM - 9:00 PM
    Th:
    9:00 AM - 9:00 PM
    F:
    9:00 AM - 9:00 PM
    Sa:
    9:00 AM - 6:00 PM
    Su:
    Closed
    Business Management
    • Mr. Joe Massarelli, President
    • Mrs. Agata Notter, Customer Relations Manager
    • Mr. Mario Gentry, General Manager
    Contact Information

    Principal

    • Mr. Joe Massarelli, President

    Customer Contact

    • Mrs. Agata Notter, Customer Relations Manager
    Additional Contact Information

    Website Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    4 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Virginia O

    1 star

    05/22/2024

    I wanted to wait until I lost all hope to write this review. However this Saturday 5/25 will be officially 11 weeks that my car has been in the service department. I took it in for a "small repair" thats what I was told not my words and initially it took two weeks to get it back. They called us that the car was ready for pickup and we picked it up unfortunately we drove it for 9 miles and it broke down on us completely undrivable. We had to get a tow truck to pick us up and drop it off again at the dealership. They said that unfortunately the mechanic that worked on my car put the wrong parts in and ever since I havent seen my car. Every week is something different there is times when we have to call to get an update. Last week I had a conversation with the manager and it sounded like I was finally getting it back unfortunately today I got another call saying how it was still not 100% good. At this point I dont know if I can trust the car to last a day, months or years after I get it back. The sad part about everything is that I had just bought the car I was only able to drive it for five days before I took it in to Libertyville. I dont know who to blame for this situation the mechanic that put the wrong parts in or myself for trusting this place. The only positive note is that they were able to let me ****** a loaner since day one. Other than that I have no words that can describe the headaches we been dealing with.

    Local BBB

    BBB of Chicago & Northern Illinois

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