ComplaintsforLombard Toyota Scion Inc
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Complaint Details
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Initial Complaint
05/13/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Lombard Toyota/Scion the Owner of Planet Toyota/Scion sold me a NEW 2019 Toyota Camry hybrid on 07/31/2019, and part of the deal was extended warranty up to ******* OR 6 years until 07/31/2025 .. on 5/2/2022 my mileage is ****** i learned that ******** location PLANET sold to ****** The warranty as you see in initial sales papers says disappearing deductible, which means they will waive my $100 if i bring the car to service at Planet Metteson location .. well now it is ****** Toyota and Assurant say that Lombard should honor itBusiness response
05/18/2022
Thank you very much for reaching out, yes that is correct the Planet dealerships were sold, however we would be more than happy to honor the -0- deductible to any customers that would like to visit us as Lombard Toyota. Thank you very much fpr considering us, there is a lot of staff that transferred to Lombard Toyota so I am sure that the customer will feel very happy with the current staff.
Thank you,
********************************
General Manager
Lombard Toyota
Customer response
05/18/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I appreciate Lombard honoring the terms and will be visiting them for future service
Sincerely,
*********************
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Customer Complaints Summary
11 total complaints in the last 3 years.
4 complaints closed in the last 12 months.