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            Business ProfileMcGrath Acura

            New Car Dealers
            BBB accredited business

            Contact Information

            9105 Waukegan Rd

            Morton Grove, IL 60053-2120

            Visit Website
            (847) 470-2300

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            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            6 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/1/2011

            Years in Business: 38

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            We are an Acura Dealership specializing in sales of New Acuras, Certified Acuras and pre-owned vehicles of all makes.  Our service department employs Acura certified technicians, and we use genuine Acura parts. Customer satisfaction is our top priority. 

            Products & Services

            Acura Parts , Acura Merchandise , Extended Service contracts

            Business Details

            Location of This Business
            9105 Waukegan Rd, Morton Grove, IL 60053-2120
            BBB File Opened:
            9/20/2004
            Years in Business:
            38
            Business Started:
            2/1/1986
            Business Started Locally:
            2/1/1986
            Business Incorporated:
            10/9/1985
            Accredited Since:
            12/1/2011
            Type of Entity:
            Corporation
            Number of Employees:
            75
            Alternate Business Name
            • McGrath Acura of Morton Grove
            • McGrath Audi
            • Audi Morton Grove
            • McGrath Imports, Inc.
            Business Management
            • Mr. Gary McGrath, Owner/President
            • Ms. Shanna McGrath, Customer Relations Manager
            • Mr. Dave McGrath, Marketing Director
            • Mr. Chris McGrath, CFO
            Contact Information

            Principal

            • Mr. Gary McGrath, Owner/President

            Customer Contact

            • Ms. Shanna McGrath, Customer Relations Manager
            Additional Contact Information

            Fax Numbers

            • (847) 470-2346
              Other Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            6 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/22/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Please see attachment.Briefly, we bought a car with many problems, including a severe safety defect. Neither ***** customer service nor the dealership would resolve our concern. There was a dangerous situation involving involuntary braking. Due to this situation, we traded in the car at the same dealership. This is explained in detail in the attachment. Because the first car had a dangerous fault, we feel they should have given us a more equitable settlement as opposed to our having to purchase a replacement.
            Read More
            Read 5 More Complaints

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Syed J

            01/28/2024

            This dealerships service department is a SCAM.The technicians and the Service Managing Director **** are the most unprofessional people I have ever encountered.I have posted reviews with my original account but they have reported it which is not visible to anyone.I have clearly to them there is a Noise in my ** system and they replaced the ************ and left the noise there.The service guy when taking the car in for the service said : Theyd have to open the dashboard to fix it.After I received my car. The ** Noise is still there and there is additional sound on the driver side.I told them I never had any additional sounds in my car and the only reason I had bought it to the professionals was to get it fixed professionally. (Little did I knew that these are a pack of thugs ripping people off in the name of professional work)The unprofessional Service director **** states that they didnt even open the dashboard.They charged me for $609.35 for labor and replaced a ************ from Glovebox while their Service guy mentioned to me that they have to repair by opening the dashboard.The unprofessional director **** has no idea on how to speak with the customer and face what they had done wrong.The unprofessional service center ripped my $683.91 and I get to learn a ****** that not all the people with Certificates are educated and this dealership is scam.
            Read 2 More Customer Reviews

            Local BBB

            BBB of Chicago & Northern Illinois

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            BBB Reports On

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