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          Find a Location

          Napleton Honda of Morton Grove has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileNapleton Honda of Morton Grove

            New Car Dealers
            Multi Location Business
            BBB accredited business

            Contact Information

            6900 Dempster St

            Morton Grove, IL 60053-2629

            Visit Website
            (847) 965-8833

            Business hours

            9:00 AM - 8:00 PM
            Business Hours
            9:00 AM - 8:00 PM
            9:00 AM - 8:00 PM
            9:00 AM - 8:00 PM
            9:00 AM - 8:00 PM
            9:00 AM - 8:00 PM
            9:00 AM - 6:00 PM
            Closed

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            Customer Reviews

            1/5

            Average of 8 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            14 complaints closed in last 3 years

            8 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 3/1/2023

            Years in Business: 44

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Napleton Honda of Morton Grove is a new and used car dealership that features Honda brand vehicles. Products and services include new & used car sales, auto repair, auto maintenance. Honda brand accessories, Honda brand new parts, tires and more. 

             

             

            Business Details

            This is a multi-location business.

            Find a Location

            Napleton Honda of Morton Grove has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              6900 Dempster St, Morton Grove, IL 60053-2629
              BBB File Opened:
              4/12/2022
              Years in Business:
              44
              Business Started:
              5/30/1980
              Business Incorporated:
              11/21/2021
              Accredited Since:
              3/1/2023
              Type of Entity:
              Corporation
              Number of Employees:
              70
              Alternate Business Name
              • Castle Motor Sales, Inc.
              • Napleton Honda of Morton Grove Service
              Hours of Operation

              Primary

              M:
              9:00 AM - 8:00 PM
              T:
              9:00 AM - 8:00 PM
              W:
              9:00 AM - 8:00 PM
              Th:
              9:00 AM - 8:00 PM
              F:
              9:00 AM - 8:00 PM
              Sa:
              9:00 AM - 6:00 PM
              Su:
              Closed
              Business Management
              • Mr. Chris Napleton, Principal
              Contact Information

              Principal

              • Mr. Chris Napleton, Principal

              Customer Contact

              • Mr. Chris Napleton, Principal
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              14 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/09/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              I purchased a 2025 Honda CR-V and traded in my 2023 Nissan Rogue on August 17, 2024. However, the amount for my trade-in has still not been paid to the appropriate company, and I am continuously receiving calls from them regarding this issue. I have attempted to resolve this matter by reaching out multiple times to your finance department and the manager, but I have not received any response.I initially had a positive experience with both the salesman and the manager, and I had hoped this transaction would reflect that professionalism. However, the continued negligence on your part is unacceptable and could negatively impact my credit history. I am now compelled to file a formal complaint due to this lack of action on your end.I urge you to address this matter immediately to avoid further escalation.
              Read More
              Read 13 More Complaints

              Customer Reviews

              8 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Michele B

              08/17/2024

              I took my car in for service . My car was immaculate as I had just washed and waxed my car the day before. When the completed the work on my car they had it for one full business day . The next morning I went to get my car and it was filthy. Absolutely shameful. I brought it to the service advisors attention and her response was ……….i don’t know what to tell you they were working underneath your car!!! Wow I insisted they wash it and return it to me in the same condition as it was presented. She said they would wash it . She comes to me with my keys and I go to get my car. Now the window lining on the passenger side is hanging halfway down my car. They damaged my car during the car wash. I go back inside and bring her outside to my car. She’s like are you sure this wasn’t like this. Omg no!!!! Then she says ok we will order the part and fix it. For free As if!!!!!!! A terrible experience I would never go back.
              Read 7 More Customer Reviews

              Local BBB

              BBB of Chicago & Northern Illinois

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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