Business ProfileforOrbit Medical of Chicago, Inc

Monday, March 13, 2023 -- Received an electric hospital bed from Orbit Medical. I am recovering from a stroke.During either the week of March 20th or 27th, 2023 -- *** electric bed made a loud clunking sound when the bed rose. My daughter, ***********************, called Orbit Medical for repairs. She was told that it takes 7 - 10 business days for them to respond to repairs. Since ****** nor I received a response, ****** called again. To her surprise, she was told that a part had been ordered and it just came in the warehouse. Before this call, no one came out to see if a new part was needed. *** repair person came out without any new part. He adjusted some bolts and left.Thursday, April 13, 2023, ****** called Orbit Medical for repairs on the railing.She was told that it will take 7 10 business days for them to respond.April 21, 2023 ****** called Orbit Medical for another bed repair. It will not rise any longer. *** repair that was done during the week of March 27th made it worse. She asked Orbit to add this repair to the existing repair that was requested on Thursday, April 13, 2023. Also, during this call, She was surprised to learn that Orbit Medical ordered a new railing. No one came out to see if a new railing was needed.April 24, 2023 -- She was told that my bed repairs for April 13th and 21st are under review. She was told that Orbit Medical is behind in completing their repair orders. During this telephone conversation, she informed the rep that this hospital bed has broken down more than it has been working. I received this bed on March 13. ****** called three times. Each time it takes 7 10 business days to respond. I only had this bed for 5 weeks and it has been broken for at least 3 of those 5 weeks.Orbit Medical is stuck on their 7 - 10 business day repair process and do not take into consideration that the I am in extreme discomfort. ***ir electric bed is broken more than usable. I still do not have a date when this repair will be done.