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          Cadillac of Naperville Inc. has 1 locations, listed below.

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            Business ProfileCadillac of Naperville Inc.

            New Car Dealers

            Contact Information

            1507 Ogden Avenue

            Naperville, IL 60540-3952

            Visit Website
            (630) 355-2700

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 52

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Cadillac of Naperville Inc. is a car dealership for new and used Cadillac vehicles. This business is located in Naperville, IL, and serves the western Chicago suburbs including Aurora, North Aurora, Batavia, Downers Grove, Oak Brook, Wheaton, Carol Stream, St Charles, Geneva, Elmhurst, Cicero, Schaumburg, Elgin, Romeoville, Plainfield, Joliet, Lockport, Orland Park, Oak Lawn, Oswego, Yorkville, Crest Hill, Shorewood, New Lenox, Elburn, Kaneville, Big Rock, Plano, Blue Island, and Hoffman Estates. This dealership sells certified used and new Cadillac vehicles, used vehicles of all makes and models, automotive financing, auto accessories, and auto repair services for all vehicles sold.

            Business Details

            Location of This Business
            1507 Ogden Avenue, Naperville, IL 60540-3952
            BBB File Opened:
            5/1/1983
            Years in Business:
            52
            Business Started:
            8/15/1972
            Business Started Locally:
            8/15/1972
            Business Incorporated:
            8/15/1972
            Type of Entity:
            Corporation
            Alternate Business Name
            • Cadillac of Naperville
            • Town & Country Oldsmobile Inc
            • Town & Country Cadillac Inc
            Business Management
            • Mr. Frank Laskaris, President
            • Ms. Veronica Coy, Controller
            Contact Information

            Principal

            • Mr. Frank Laskaris, President
            Additional Contact Information

            Fax Numbers

            • (630) 355-4168
              Primary Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/24/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unresolved
            Id give zero stars if I could. My pregnant wife has a 09 ******** they didnt want to buy from her but did want to do work for 3k. A day later sensor came back on and cracks just appeared on our tire. Well they went to weld it and broke the tire and couldnt even get tire back on.Director *************************** had a 3 min conversation before telling me car was junk and calling cops to kick me off property, funny thing is he still never even gave me keys when officers told me to leave. He refused to give any information and said talk to my lawyers.I did some digging and found president and ceo *************************** who was a joy as well and after 3 minutes before he hung up he said get my car off his property before its towed.I go to pick my truck up and a cops there again because they lied about threats to keep me off the property. Terrible business by selfish greedy leaders my wife has been going there for 15 years and Im happy she can finally see how theyve been ripping her off. Both made it seem like I was trying to s**** them over and was broke when we needed a car they never even tried selling us a car all this time so bought a Denali the same day and will never be involved with anything Cadillac ever again due to the scum in Naperville ********. Go report this to cops too boys. Its men like these that destroy business because of their greed and arrogance
            Read More
            Read 4 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Matt S

            02/05/2023

            Brought my less than a year old XT6 in for service because the transmission crapped out on me. I ask if we can get a loaner, no sorry we don't have any. I say ok can we get a ride home because I've got my 3 year old son with me with his car car seat. Nope sorry were not going to do that either. I ask okay how are we supposed to get home. Reply back is **... uber? The service writer was rude and and his total lack of empathy was abundantly clear. I get it...you work with the public, but maybe try to at least fake that you don't care.We purchased this car from this dealership and I expected a little more out of them. At minimum a ride home because the car they sold ** is having a **************** issue. Do yourself a favor give these people your business. Any other luxury car brand I've bought from would have tried to make the situation better. Audi, *********** Cadillac and this dealer in specific don't care once your purchase is over with.

            Cadillac of Naperville Inc. Response

            02/07/2023

            Matt, Sorry to hear about your experience with us. Sincerely, we do strive to create a completely satisfied environment for our guests, from sales to service. We retail about 800 total units per year and unlike our competitors, we currently stock around 30 active loaner cars that are all Cadillacs. Although a reservation isn't always necessary, it is definitely recommended. I also know you spoke with Jose, my Service Director, earlier and would like to wish you well in the future. If there is anything I can assist you with, please do not hesitate in reaching out to me personally. Sincerest regards, Stefan Petrovic General Sales Manager Cadillac of Naperville spetrovic@flagcars.com 847.785.9939 Mobile
            Read 1 More Customer Review

            Local BBB

            BBB of Chicago & Northern Illinois

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