Business ProfileforBella Baby Photography, Inc

This photo shoot was well done and the photographer was extremely attentive, thorough, and respectful. However, we did not choose them Bella Baby Photography **** came into the hospital and solicited our business in **. To summarize my experience, Our son is the subject of these adorable pictures, captured a day after he was born premature. I didn't ask them to take the photos. But the incentive as per the sales ***** *** do not offer any free products, as the session itself is complimentary." The slideshow of raw graphics, with a watermark - uses background music that my family cried watching. We don't own any rights to said images, which expire 14 days after being captured. The pricing is misleading, and the sales offer occurs at a time where healing and recovery is the main priority. I was told we can attain the pictures at $35 each from home, but ultimately found that option does not exist. The least expensive package with shipping and gratuity is just under $100. If one existed, I would have preferred to work with a competing company -- someone that offers an actual product incentive for the participants to compensate for the small privacy violation of actually walking into an unlocked hospital room to take newborn photos. I'm extremely disappointed with this experience and hope that others are able to avoid the situation and take their photographs at home. 

Thank you for taking the time to share your experience with us. We deeply appreciate your feedback and sincerely apologize for any distress or inconvenience caused during this sensitive time.

First and foremost, we are delighted to hear that the photo shoot was well-executed and that our photographer was attentive, thorough, and respectful. We strive to provide a high standard of service, and your kind words about the shoot mean a lot to us.

However, we are genuinely sorry to hear about the concerns and misunderstandings regarding our services and pricing. Our goal is to provide complimentary photo sessions at the hospital, allowing families to capture and cherish these special moments for a lifetime, with the option for families to purchase photos if they wish. There is no obligation to make a purchase, as the decision is entirely at the family's discretion.

If you would like to discuss this further or have any additional concerns, please do not hesitate to contact our customer service team at ************. We are here to assist you and make things right.

Thank you again for bringing this to our attention. We value your input!