ComplaintsforAllstate Motor Club, Inc.

Roadside Assistance

HeadquartersMulti Location Business

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Initial Complaint
04/16/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I signed up for Allstate, but never received all the documents needed to finish the process. I called on Tuesday 4/9 to cancel my insurance because I sold my car. I was on the phone for 30 minutes because they were unable to cancel my policy since it never went through. I finally got transferred to ***** who said he cancelled my insurance and would email me the information and I'd receive a refund. I am not getting bills for insurance and I will try to call again today. I have now called twice and spent 30 minutes on the phone to cancel insurance for a car that I no longer have that I am still being billed for.
Business response
04/19/2024
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern.
Initial Complaint
03/12/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I enrolled in their Roadside Assistance program. Then attempted to use the benefits. I was instructed there was a 72hr waiting period to use benefits. No where does it disclose that information. I ran thru application process 3 times to be sure. When I requested to cancel, which was my right, they offered me discounted service for that day. It reeks of deceptive practices. You can use services as a guest, but they prompt you to sign up for membership, then dont let you use benefits from paid for membership. So you wind up paying for more than if you had just used guest services. Membership was $89 + towing $174. I got my vehicle towed by local company for $75.
Business response
03/13/2024
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern.
Customer response
03/13/2024

Complaint: 21420698

I am rejecting this response because: my concern is not only my refund, but their deceitful practice of not disclosing 72 hour delay for using benefits! Future customers will also fall prey just as I did. Them contacting me doesnt resolve how they dont disclose this delay in using benefits.

Sincerely,

***********************
Business response
03/13/2024
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern.
Initial Complaint
03/04/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
on 2/1/2024 i enrolled in a roadside plan with AllState Roadside Service and was billed *****. My card was charged and i have not been able to used the service
Business response
03/06/2024
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern.
Initial Complaint
02/29/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
make monthly payments to business..business does not provide services promised.today was suppose to have car towed out of 3 tow companies none showed.poor to rude customer service ruined most of my day no appology ,no refund this isnt the first time this has happened their have been times i have been stranded on side of road due to no tow showing up..
Business response
03/04/2024
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern.
Initial Complaint
02/19/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On Feb 19th early hours my daughter was in need of roadside service. Her gas gauge had malfunctioned and she needed fuel assistance, Through my policy on the vehicle that was used we have roadside service. My daughter is disabled with mobility problems. The temp outside was around 38 degrees. She immediately contacted roadside service through our insurance and was informed it would be an 88 minute wait. After sometime in the cold she contacted the provider they had listed and asked if there was a way of someone coming sooner. At that time the provider informed her they did not service that area and they canceled the request. She then contacted roadside again and was put on hold through text and the agent never found a provider. Which no choice she managed to make it over two miles to a service station. Still no word on help coming.. Luckily she was able to get a person to help her back to the vehicle where she put the gas and was able to get home. But my issue is- this service is suppose to be available to us- it claims dependability , reliable assistance. My daughter could have been injured waiting so long in the cold anything could have happened . When she attempted to contact them to let them know she didnt need them anymore they continuously hung up on her . This was the most unprofessional experiences we have ever gone through. You company put my daughter at risk having her walk in her condition in the cold. Not doing your part in case of an emergency which we had , thats why we have the service in place for situations like this and you failed at doing your part.
Business response
02/21/2024
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern.
Initial Complaint
02/16/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Transaction date- 2/13/****- Amount of money- $89.00. I called Allstate on February 13, ****, asking about a discount on my roadside assistance from $89.00. I was quoted a discount of $38.02 with a confirmation number ******. On February 14, ****, $89.00 was charged to my bank account. I called ********************** on February 16, ****, and was told the $38.02 was a mistake and it should have been $44.50 instead of $38.02. First, Allstate charges $89.00 which I did not authorizeaccount # *********. For the past couple of years, Allstate has said they're giving you a discount and always charge you the original price. Maybe Allstate thinks because you are a senior citizen that you would not catch it.
Business response
02/19/2024
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern.
Initial Complaint
02/14/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I submitted a complaint against this company because they lied about a returned payment and the BBB failed to do their job and review the proof from my bank that this company lied. However, THIS complaint is because the same company who has provided documentation stating they owe me money, has still not refunded me and it has been 14 days since I canceled. So this complaint is about the fact I have not received my refund versus the $20 disputed in the other complaint. Can you guys do something this time or does this company just get away with completely falsifying documents and ripping me off?
Business response
02/15/2024
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern.
Customer response
02/15/2024

Complaint: 21292732

I am rejecting this response because: The only satisfactory response from this company is $212.75 returned to me given that I received zero services. And promptly.

Sincerely,

***************************
Business response
02/19/2024
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern.
Customer response
02/20/2024

Complaint: 21292732

I am rejecting this response because: I cancelled before services were received on 2/1/24. It is now 2/20/24 and I have yet to recieve a ***** back. This company staged a returned payment fee. I have attached the entire conversation from my bank stating that no payments were initiated until after completed payment.
This company has no intention of returning any of the money I paid. This is the second time I received the response that an agent would be in contact with me in 48 hours. The last response was more than 48 hours ago and no one has called. No one should need to call me given that I cancelled 5 days prior to fling a complaint with the BBB and should have received a refund by then.
I do find it interesting that a legitimate company, such as Allstate, can lie and steal from the public.
Again, the only acceptable response is money in my bank account, not the false promise of a phone call.

Sincerely,

***************************
Business response
02/21/2024
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern.
Customer response
02/21/2024

Complaint: 21292732

I am rejecting this response because: This is Allstate Roadside assistance. I am resolving the issue with the other agent. However, Allstate is a fraudulent company and I would not encourage any do business with them, ever.

Sincerely,

***************************
Initial Complaint
02/13/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
i signed up for the $1 free trail in August after August I called back and cancel the ***** club membership because I no longer had a car. and they keep taking payments out of my account monthly last card number **** please refund me from august until now
Business response
02/14/2024
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern.
Initial Complaint
02/12/2024
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have purchased many protection plans from SquareTrade/Allstate. I generally never use the plans, but I recently had two phones get cracked screens and needed repair or replacement. For one phone, repair was not an option, so I was told my only option was to receive a ******* phone in place of an iPhone. I feel this goes against the original contract, which promises a replacement phone that is similar- someone who uses an Apple ID for everything does NOT consider a ******* as a similar item. The second phone, I searched for the plan on my account after the phone cracked and could not find it. Then I ran across it on accident at a later date. It had just expired (I dont know why the plan wasnt showing up originally). Even though the accident happened during the covered period, Allstate refused to help as the plan had expired. The contract says the user has 30 days to file a claim, but once the plan is expired they do not honor that, even if the damage happened during this covered period. Both of these incidents illustrate the dishonesty of this company and the scam that is its protection plans.
Business response
02/13/2024
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern.
Customer response
02/19/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
02/08/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am writing to express my deep dissatisfaction with the handling of a recent service call provided by Allstate motor club membership. The incident occurred on 12/8/2023 when I requested assistance for a locked trunk, and the service provider's actions resulted in damages to my vehicle.The service provider attempted to gain access to my trunk by using both the interior of the car and an airbag tool. Despite their efforts, they were unsuccessful and left me stranded without resolving the issue. Subsequently, I contacted Allstate motor club to report the incident, providing pictures of the damages and an estimate for repairs as requested.Regrettably, it took two months for any response to my complaint. Upon contacting *************************** and resubmitting the necessary documentation, I was informed that the damages caused by the service provider would not be covered. This decision is perplexing, given that the service call was specifically for a locked trunk, and the damages incurred have further compromised the integrity of my vehicle, particularly with a persistent trunk leakage issue.I find it unacceptable that I am now burdened with repair costs for damages directly caused by there service provider during an unsuccessful service call.
Business response
02/13/2024
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern.

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ComplaintsforAllstate Motor Club, Inc.

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