Business ProfileforLuna Flooring

They installed my floors on October 7, ******************************************************************************** the run around. The first installation was done poorly. The installers put a floor leveler over our tile floor, didn't wait for it to cure then installed the *** over it. Within days, the floor leveler began to crack. So they came back to pull up the floor, put new leveler down and it immediately starting cracking. The next day, I helped the sole installer tear up the tile floor. Then we had to wait until the next day for him to come back with cork underlay to install the floor. That went great until the hot water heater leaked in our half bath and the floor started to buckle due to the cork expanding when wet. We installed new flooring in the half bath because that was on us. But for the life of me, I do not understand how our floor is buckling in the dining room. No moisture to expand the cork underlay. The first claim I made was on March 1, 2024 (Reference ************). I did not provide good enough photos so the claim was denied. Second claim (Reference 1-7801912941) was submitted on September 24, 2024 and I provided the photos as requested. Was told someone would reach out to me within 1-3 business days; no one did. That claim was denied and a letter was sent to me...allegedly. No letter was received. Today, October 24, I had to submit another claim (Reference 1-7885590077) and it was marked as high priority meaning someone will reach out to me within 24 business hours. I highly doubt that will happen.