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Find a Location

Ed Napleton Automotive Group has 52 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforEd Napleton Automotive Group

    New Car Dealers
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Government Actions:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    FTC Takes Action Against Multistate Auto Dealer Napleton for Sneaking Illegal Junk Fees onto Bills and Discriminating Against Black Consumers

    The following describes a government action that has been resolved by either a settlement or decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

    On 4/1/2022, the business entered into a settlement with the Federal Trade Commission and the Illinois Attorney General. The business will pay $10 million to settle the lawsuit alleging that the business' eight dealerships and the general manager of two Illinois dealerships illegally tacked on junk fees for unwanted "add-on" products such as payment insurance and paint protection. For more details, please click here for the press release.

    On 11/14/2022, the Federal Trade Commission is sending payments totaling more than $9.8 million to consumers who were harmed by Illinois-based Napleton Automotive Group's junk fees and discriminatory practices. According to the press release, the agency is sending 66,355 checks, averaging $147 each. Recipients should cash checks within 90 days. Consumers who have questions about their refund should call the refund admistrator, Epiq, at 888-691-6050. The Commission never requires people to pay money or provide account information to get a refund. For more details, please click here for the full press release.

    See all additional business information

    At-a-glance

    Customer Reviews

    1.19/5stars

    Average of 243 Customer Reviews

    Customer Complaints

    721 complaints closed in last 3 years

    255 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/1/1988

    Years in Business: 47

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Napleton Auto Group is an automobile dealership group, headquartered in Illinois, with locations throughout Florida, Georgia, Illinois, Indiana, Minnesota, Missouri, and Wisconsin.

    Business Details

    This is a multi-location business.

    Find a Location

    Ed Napleton Automotive Group has 52 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      1 Oakbrook Terrace Ste 600, Oakbrook Terrace, IL 60181-4485
      BBB File Opened:
      4/8/1988
      Years in Business:
      47
      Business Started:
      1/1/1977
      Business Started Locally:
      1/1/1977
      Business Incorporated:
      10/9/1991
      Accredited Since:
      7/1/1988
      Type of Entity:
      Corporation
      Alternate Business Name
      • Ed Napleton Dealership Group
      • Napleton Fleet Group
      • Napleton Dealership Group
      • Napleton Automotive Group
      • Ed Napleton Motors
      • Ed Napleton Leasing
      • The Napleton Group
      • Napleton Auto Group
      Hours of Operation

      Primary

      M:
      8:30 AM - 5:00 PM
      T:
      8:30 AM - 5:00 PM
      W:
      8:30 AM - 5:00 PM
      Th:
      8:30 AM - 5:00 PM
      F:
      8:30 AM - 5:00 PM
      Sa:
      Closed
      Su:
      Closed
      Business Management
      • Mr. Edward Napleton, President
      • Ms. Kristen Napleton, Vice President of Development
      Contact Information

      Principal

      • Mr. Edward Napleton, President
      • Ms. Kristen Napleton, Vice President of Development

      Customer Contact

      • Ms. Kristen Napleton, Vice President of Development
      Additional Contact Information

      Fax Numbers

      • (630) 530-9981
        Primary Fax
      • (630) 530-0562
        Other Fax

      Phone Numbers

      Website Addresses

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      722 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      243 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Daniel F

      1 star

      11/18/2024

      This criminal company sold me a vehicle with the promise that an odor would be removed from the vehicle. I had doubts and concerns but started to go through the process with them as I was assured I had 30 days with the vehicle and the odor would be taken care of. This team rushed me through the signing process told me lies about what I was signing and when I asked 3 times to come back and sign the next day I was told NO, we are almost done. when I went to pick it up they had the smell covered up long enough to take the vehicle but confident I had 30 days with the vehicle as promised. The next day when I got in the vehicle the smell had come back terribly so I called them to express my concern but they told me the deal is done you are an adult and there is no recourse. I then traded the vehicle for a different one as the smell that they promised would be taken care of was unbearable. The company had forgotten to collect 5k from me at signing because they were careless and rushed through the process. They then threatened to have my new car repossess if I didnt pay the 5000, when I spoke to ****** the General Manager he had 0 concessions and only offered to talk to his team. I was out several thousand dollars for the trade in because they lied and didnt fulfill their end of the contract. The customer service manager ******* offered me gift card which she later retracted. If I can stop even one person from buying a vehicle from this company I will feel like I have done the world a service. Buyer be warned.

      Local BBB

      BBB of Chicago & Northern Illinois

      BBB Reports On

      BBB reports on known marketplace practices.

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