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            Business ProfileRestoration Builders

            Construction Services
            BBB accredited business

            Contact Information

            201 N. 8th St.

            Pekin, IL 61554

            Visit Website
            (309) 346-6604

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            Customer Reviews

            1/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA-

            Accredited Since: 7/1/2000

            Years in Business: 30

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company offers mitigation, restoration and renovation for water, fire, smoke and storm damage repair! Providing construction expertise and management for all types of remodeling and damage repair projects in the Pekin, Peoria, Bloomington-Normal! They also serve all other towns in Central Illinois!

            Products & Services

            This firm offers exterior remodeling, home additions, roofing among other services.

            Business Details

            Location of This Business
            201 N. 8th St., Pekin, IL 61554
            BBB File Opened:
            8/25/1997
            Years in Business:
            30
            Business Started:
            11/1/1994
            Business Started Locally:
            11/1/1994
            Business Incorporated:
            2/20/2004
            Accredited Since:
            7/1/2000
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Kelley Construction Contractors, Inc.
            Business Management
            • Mr. Michael Kelley, President
            • Mr. Taylor Carr, Project Consulting Manager
            • Mrs. Leona Kelley, Office Manager
            Contact Information

            Principal

            • Mr. Michael Kelley, President

            Customer Contact

            • Mrs. Leona Kelley, Office Manager
            Additional Contact Information

            Fax Numbers

            • (309) 346-6649
              Primary Fax

            Phone Numbers

            Website Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Hiring construction and remodeling services you can trust

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/11/2024

            Complaint Type:
            Order Issues
            Status:
            Answered
            I hired ***** Restoration, owned by ****** ************ ***********. Little COMMUNICATION EVER HAPPENED. I would send destruction complaints about my septic tank. Questioned garbage thrown all over my AC. Questioned an entire crew of Mexicans on my roof, when I wanted SKILLED UNION LABOR. **** ********* was my only contact. He'd PASS IT ON! No one asked or answered anything. Then here's the crux. They were going to paint my living room ceiling because of the damage in my stairway ceiling. **** smiled when I said the damage in the living room wasn't from the tree...just humidity. Then the drywall kid comes in looking at a separation of the wall and ceiling and said. "IT WOULD BE NICE TO CONVINCE ***** **** THAT THIS WAS THE TREE DAMAGE!" I didn't respond....Then the dry waller did it again with my disabled son, who has nothing to do with MY house.!!! Did he agree??? Ha ha ha A few days later I emailed **** and said NO CEILING! It will be a mess for too long, and I don't have anywhere to go. No reply... So **** ********* follows through with a NEW CLAIM TO ***** ****...WITHOUT MY KNOWLEDGE ANYWAY!!! So I call ***** **** ****** request is not anywhere ***** ****S CLAIMS RECORDS. **** ********* DID NOT contact ***** **** at all!!! He just went to WHO...to claim it. The adjuster??? No contact with me I think that's illegal...It's called insurance fraud. I fired them for ATTEMPTING FRAUD! They just left the garage door on the ground, no replacement, no opener no installation. They left the garage roof too...without gutters for 3 weeks now. I am concerned about them cheating me on the final bill. I am concerned about the owner lying and lying in his response to my first letter here. I need : Ceiling painting and repair of stairway 3K New garage door,owner and installation 3K OFF THE BILL!!!! AND HALF PRICE ON THE UNSKILLED MEXICANS ON MY ROOF WHO TRASHED MY YARD AND LANDSCAPING... probably another 3 K That's 6000- 9K off the remainder of my bill.
            Read More
            Read 4 More Complaints

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Pat S

            09/24/2024

            Don't use this business. They put gutters on my house. The new gutters leak more than the old ones. I told them over and over again that the gutters along the front of my house were leaking very bad, they never corrected the problem. It's raining today, the gutters all along the front of my house are leaking. I wasted my money using this company, Kelley Construction Contractors. I will NEVER do business again and no one else should either.

            Restoration Builders Response

            09/25/2024

            Hello Patricia, This gutter situation has been going on for some time and we had received your many calls back in 2022. Each time a call was made to our office we sent someone out to look at the issue. Back when this began, there were a few corrections that needed to be made, including some minor adjustments and downspouts added which was taken care of. Since then, you called a few times to express your concerns that it was still leaking. We sent a total of five different people out to look at the issue and address the concerns. This includes the original lead carpenter that installed the work and his laborer, a new lead carpenter entirely, our production coordinator, our production manager, and our Area Director. Each person visited your address at different times. All of these individuals came to same conclusion: the new gutter guards that are installed are going to allow some water runoff. The slope of the gutter is how it should be, as well as the installation of the gutter. These gutter guards are a part of the entire gutter system to help protect the gutters from clogging and help homeowners have to do less maintenance. Because of the way they are designed, there can be some runoff associated with them, but it is an insignificant amount of water in this process. All five individuals that addressed the issue at this property have reached this same conclusion. Please let me know if I can provide further information or clarification in this matter. Our office is always reachable at (309) 346-6604.
            Read 3 More Customer Reviews

            Local BBB

            BBB of Central Illinois

            More Info on Local BBB

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