Business ProfileforTectonic USA
At-a-glance
Related Categories
Business Details
- Location of This Business
- 350 5th St Ste 266, Peru, IL 61354-2813
- BBB File Opened:
- 10/13/2022
- Years in Business:
- 2
- Business Started:
- 12/27/2021
- Type of Entity:
- Sole Proprietorship
- Business Management
- Business Manager, Owner
- Contact Information
Principal
- Business Manager, Owner
Customer Contact
- Business Manager, Owner
Customer Complaints
3 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
02/28/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
CHARLES H
1 star07/26/2023
Tectonic USA Response
07/27/2023
********************,
We are sorry to hear your disappointment in the product. We have contacted you via email trying to make this right for you and we are still willing to make this right. However we are unable to provide you with a whole new feeder due to your order being over a year old now. The reason you were blocked on FB is due to you spamming the page with comments.
We have also informed our customer support staff to answer your emails. However due to you spamming us with the same email requesting a new feeder instead of accepting the parts we offered you to fix your current feeder they have stopped replying. They've went back and forth with you multiple times with unfortunately no success.
We understand your frustration however we feel the offer of replacement parts to fix your current feeder is more then fair as we are even extending our policy for you. If you change your mind on receiving the replacement parts please reach out to us via email and we'd be happy to send you what you need.
We look forward to hearing from you soon! Thank you and have a great day!
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