Business ProfileforAce Hardware
At-a-glance
Related Categories
Business Details
- Location of This Business
- 322 Sangamon, Petersburg, IL 62675
- BBB File Opened:
- 8/23/2022
- Business Management
- Mr. Stacy Chastain, Store Director
- Contact Information
Principal
- Mr. Stacy Chastain, Store Director
Customer Contact
- Mr. Stacy Chastain, Store Director
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/29/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
see Attached document
April 20, 2022 I purchased a lawn mower. I had used the lawn mower 3 times. The fourth time I used the mower, it just didn't sound right. But started to mow. Once around the lawn the mower started to smoke then oil sprayed out from the muffler. Stopped, called Ace was told I could bring mower back to Ace. I ask for a refund which the manager said he just got back from bank could not issue a refund because run him short of cash for store, come back on Tuesday. On Tuesday he refused to give refund. Said it was policy to get mower repaired. Ace took mower to ****** ***** *** *********. I called to check status had not look at it! No contact have been made.
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