ComplaintsforPlano Synergy
Hunting Gear
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Complaint Details
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Initial Complaint
07/26/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I have called Plano over 50 times to process a simple return. They have never answered the phone, not once. I sent an email and after an extended period of time, they replied to my email with a link to process the return. The link doesn't work. I tried on their website. That didn't work either. I am nearing the 30 day return deadline and it seems like they're trying to run the clock out and not process my return. In my email I stated I was going to get the BBB involved if we couldn't resolve this soon. Another week has passed. Nothing. Someone from Plano needs to call me. ************ ***Initial Complaint
10/29/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought a Barnett expedition XP 385 from ******* and 4 days after I bought it I went hunting and while I was sitting on my set I heard a creaking sound coming from the bow and about 5 seconds later the left limb snapped off. (Picture included) I contacted Barnett and asked for a refund since I can't take it back to ******* (store policy). I asked for a refund and Barnett said all they could do is send an RA# or I could take it to my local bow shop and have it fixed but they only pay for parts and shipping. The bow is brand new out of the box and I should be able to return it and get my $355 back or they should pay for it to be fixed. It took them 2 weeks to even respond to my email and it claims someone will get back to you in 24 hours.Initial Complaint
10/17/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I bought a new barnett crossbow from ******* ...took it home put it together and the second shot the limbs cracked..i tried to take it to return it to Wal-Mart but they don't take back bows or guns after purchasing..so I've made 3 emails and over 20 phone calls left 9 messages and my mother has tried contacting them also...we have not received any response from them.Initial Complaint
06/27/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I ordered a part off their website. I was sent the wrong one. I have contacted them multiple times and offered to send the wrong part back. Im being ignored.Initial Complaint
01/04/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Barnett crossbow of ************** ** lost my bow and have been giving me the runaround for over 2 months. When I said I would contact BBB, they found it AGAIN within minutes of that email. Originally the bow was sent in October 31st to have cracked limbs and stock replaced per their approval with valid RA number. They sent back with a trigger fixed-was NOT broken. Returned 2nd time per their approval and we have proof of Delivery on November 29th. Since then we have checked on it multiple times for status and everyone gives us a different answer. NOW it appears it is waiting for parts again, it's NOT lost, and no one will return our calls. We can't believe anything anymore! We just want to be compensated for the bow THEY lost. Says nothing about missing the whole hunting season, pain, and aggravation on getting anything done! We also lost $67 sending it in the 1st time!! Besides finishing the job or replacement of what they lost, we should be compensated for the lost hunting season, ****************** wasted on getting a result!!Initial Complaint
12/31/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a Barnett crossbow on 10/20/2022 from ******** On 12/25/2022 the crossbow string broke and injured my wife's face. The crossbow has been fired less than a dozen times. On 12/26/2020 I wrote Barnett an email and I have not received a reply. On 12/30/2022 I called Barnett and was told the string is not covered by the warranty as it is part of normal wear and tear. However, I would expect a crossbow string to last more than twelve uses. Given that the string failed on its seam, I maintain the string was defective. I request Barnett replace the defective string.Initial Complaint
12/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On November 26 2022 I bought a Barnett hyper xp 405 crossbow from Dicks sporting goods In ************. The amount I paid for the crossbow was $549.98. When I got home I used the crossbow once and then the trigger jammed and the crossbow is stuck in the cocked position. I've tried everything to troubleshoot the problem and nothing worked. When I called ***** and explained the problem to the manager he told me several other customers have had the same problem and there's nothing they can do for me. I then called Barnetts and the customer service representative told me there's nothing they could do and a manager would call me within ***** hours. When a manager didn't call me back within ***** hours I had to call the customer service line three more times before a manger finally called me and it was a week later. The manger told me I would have to go to a bow shop and have the bow uncocked and then I would have to mail the crossbow to her and they would take a look at it. The crossbow has been stuck in the cocked position for weeks now because management didn't call me back in a timely manner when it should only be kept in the cocked position for 4 hours *** due to the bows compromised state a refund would be the only way to solve the problem.Initial Complaint
12/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
October 2022 Plano Molding Protector **** Bow Case missing the arrow holders, velcro straps, lock down rings for the arrow holders.Contacted customer service in October 2022 and every week since then several times and they, customer service, wants to fix the issue under warranty but they don't have a computer system to do it with. Someone keeps telling them it will take 3-4 weeks to install the customer service system but that was in September 2022 and now, December 2022, they still don't have a system installed. Thus they, customer service cannot fulfill warranty claims.Fix their system!Initial Complaint
11/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We purchased a crossbow on 09/24/2022 and the store we bought it from does not allow returns on crossbows. We are having issues with the scope so we are trying to get a replacement scope so we can actually use it. We have left 4 messages and left 3 voicemails all within 3 weeks. This is by far the WORST company I have ever worked with. We ended up buying another crossbow from another company so we can actually use it. Someone finally answered the phone when I transferred to the retail side on 10/21/22. Sent the complete bow back that day and was told we would get a refund. Someone else emailed us back on 11/02/22 asking if someone has been in contact with us so we started it all over again. I have now been playing email tag with them for the past 4 weeks. They received the bow on 10/25/22 and we were told we would get a check for the refund. Still no news from them. We just want our money back so we can forget about this horrible experience.Initial Complaint
10/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought a crossbow from dicks sporting goods. Brought it to a professional gun shot for assembly. They told me the bow is defective so I tried returning it to I dicks. They said we have to go directly through the company since it is a firearm. I filed a complaint and received a shipping label to return the product for a refund or exchange. I shipped it to the company. I have tried to reach out numerous times the last 1 1/2 months to get an update on my return and when I will be receiving a refund or a replacement. I have reached out through email and left numerous voicemails. My boyfriend even got through to one of their customer service agents one day and she says I cant help you Ill have to have someone call you back that knows more then me, but they are on lunch right now and never received a call back. I even posted on their Instagram page filing a complaint and asking for answers and they blocked me. I am at a loss for words and dont know what else to do. Yeah just want my money back or a replacement. Yeah have all of the receipts and shipping labels that I would be happy to share with you after receiving a response.
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Customer Complaints Summary
19 total complaints in the last 3 years.
2 complaints closed in the last 12 months.