Business ProfileforCredit Union 1

If I could give zero stars I would. Most incompetent Bank I have ever dealt with. Called them to get a verification of asset filled out needed for a senior housing application for my Mom who has Alzheimer's disease. Easy form asking about my mom's checking & savings account totals. Talked to several people, multiple times on hold. Finally had the form completed on 10/11/24. I found out I needed a bank stamp to indicate it was filled out at Credit union 1 so I reached out immediately the same day. My nightmare began. Literally talked to at least 5 people, multiple messages on the online banking portal. Finally got a message on 10/16/24 stating they had no sort of Bank stamp. I called them at 9:22 am, spoke with someone for 27 mins in the middle of trying to work and gave them an option of letterhead or cover letter and was told they didn't have those either. I asked to speak to a supervisor but never got a call back. I called back at 12:53 pm during the few mins I had for lunch and sent 45 mins total talking. The person had no idea about what transpired before and after 39 mins she finally got a supervisor on the line. I had to start explanation from scratch. I was told they would send me a cover letter and call me to let me know it was being sent. I got a call at 5:18pm from the supervisor Karen that they were sending a cover letter securely via the online messaging portal. I finally got the form back at 619pm with a stamp at the end indicating they had a stamp. They literally attached a cover letter that had my Mom''s whole account number. How is this secure?? Why would I give someone a form that has all my account details, the full account number. All I needed a completed form with credit union 1 stamp/logo at the end. I am immediately closing this account once the housing goes through. Never again. if you are thinking of banking with them, spare yourself the misery.

Hello, First and foremost, my heart is with you and your family while you're navigating thru this difficult time and arranging the best possible care for your Mom. My name is Ashley Buhecker, I'm the Director of Member Experience here at Credit Union 1. I understand how critical it is to have timely assistance, particularly when it involves sensitive matters like securing housing for your loved one. It's clear we did not provide the level of service you deserved, and for that, I am truly sorry. I appreciate you bringing this to our attention, as it helps us identify areas we need to improve upon. Your feedback is invaluable, and we are committed to addressing this right away to prevent it from happening again in the future. Sincerely, Ashley