ComplaintsforWintrust Financial Corporation

• Initial Complaint

  08/28/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Wintrust Mortgage changed web portals for mortgage payments and will not accept any payments through the new portal. Since they no longer mail bills or accept phone payments, the company is basically forcing individuals to miss paying their mortgage on time, which will impact credit scores.

  

  Business response

  09/09/2022

  Hello, attached is the response from the bank. Thank you!

• Initial Complaint

  06/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired Veterans First Mortgage (which is a trade name of Wintrust Mortgage a subsidiary of Wintrust Financial Corporation) when I won a bid on Auction.com for a SFH located in *********, **. The main reason why I'm disappointed is because my loan officer ****************************** NMLS# *******, hired a VA required appraiser before the Seller approved my VA loan and clearly not having had a signed VA Addendum beforehand. Additionally, somehow she got the appraisal company to say the home in question was in good condition and appraised for the exact amount I won the bid for even though my hired professional home inspector noticed several red flags to include the water being off and a leaking pipe, and a bad slab foundation that had noticeable corroded ground ducts where the wet concrete was exposed in addition to a musty smell that was a sign of likely mold in the home among other concerns. I contacted the appraisal company leadership and they agreed there was something fishy and they revised their report and submitted it immediately to the VA which ******** never handed to us until I asked for it which was after a week of it being submitted.

  

  Business response

  06/22/2022

  See attachment

  Customer response

  06/22/2022

   
  Complaint: 17256285
  
  I am rejecting this response because: Opinions given do not address my stated facts. Please help address. Thank you.
  
  Sincerely,
  
  *************************

  

  Business response

  07/06/2022

  Dear ******************,
  
  We have received your feedback and after an additional review of your file we have nothing further to add to what weve previously provided.
  
  Thank you.

  Customer response

  07/06/2022

   
  Complaint: 17256285
  
  I am rejecting this response because: *********************** a trade name of Wintrust Financial has not put a good faith effort in addressing my initial feedback. Please reconsider correcting your position on the grossly misconduct of your agent.

  If veterans are truly first, please show it.

  Thank you.
  
  Sincerely,
  
  *************************

• Initial Complaint

  04/28/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I started a bank account last week was not told that check deposits would be held for 6 days. Cant confirm or deny that as that was in the disclosure documents somewhere and was never given copies of that information. If it was there it was buried. I was willing to let that go but it has been 6 days and I still dont have the deposit of $1155. I have bills to pay. Bottom line this deceptive business practice and fraud. I will never do business here again. Customer service is horrible and as far as i am concerned they are stealing my money.

  

  Business response

  05/05/2022

  Response attached.

• Initial Complaint

  04/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We opened a few accounts in 2020 and just had the worst time with their book keeping. The app wasnt updating in real time, causing me to overdraft pretty frequently.We decided to bank elsewhere and closed the accounts after someone at the branch told us that if we didnt like the way they did things to go somewhere else.Flash forward to this past month, I started receiving statements from the bank again, showing one account ad still open, but with a zero balance. My attitude was, ok, its open, Ill use it for **** paying. I called the bank and verified the account was open and functional. I then requested debit cards and set up online banking access again. My cards arrived in the mail yesterday and today I made an electronic check deposit that was accepted by the app and put into pending. A few hours later, I received an email that the check was not accepted and flagged as other. I called the bank and was told that the check was flagged as fraudulent. (Rent payment from my grandmother who lives with me- definitely not fraud) and to bring the check in to deposit in person. I asked if there was some reason, they said no, just to go ahead and come in. I planned to do that today in the morning. However, its 1:30 a.m. and I was awoken by a text message after midnight from the bank that my debit card has been deactivated now. Obviously theres something funny going on with this bank again and no one wants to communicate clearly to anyone I speak with. Its just a farse and at this point, a clear understanding of if this account is functioning as requested and some troubleshooting is necessary. If its not, then please close it once and for all, and properly.

  

  Business response

  04/06/2022

  Hello, we are unable to locate an account in *************************** name. Can we ask the complainant for the specific bank name and title on account? Thanks!

  Customer response

  04/07/2022

   
  Complaint: 16975440
  
  I am rejecting this response because:

  its with a ************************- a subsidiary of your bank.

  I cant even access my account number because you guys shut everything down. Someone can call me and Ill provide my social

   security number.

  
  
  Sincerely,
  
  *****************************

  

  Business response

  04/12/2022

  Hello,

   

  Attached is the letter sent to the customer.

   

  Thank you!

  Customer response

  04/15/2022

   
  Complaint: 16975440
  
  I am rejecting this response because: 

  This letter telling me my account was closed due to suspected fraud is a farse.

  
  

  First, this bank has been sending me statements for over a year that showed the account was kept open and active with a zero balance.

  Next, before I deposited a check into the account, I called the bank, spoke with a rep at my branch about the status of my account, verified that the account was not only open, but in good standing, and able to be used. This rep reissued debit cards for me and my husband on this call.

  Then, I called again and spoke with another rep because I was unable to log in to my old online banking app. 

  This rep was able to verify my information, reset my password, and give me access to my account.

  
  

  At any point during these conversations, no one communicated any issue with my account.

  
  

  After I made a deposit into the account, the deposit was accepted by the system.

  A day later, I received a vague email that it was not accepted. I called the bank and was told by a rep that the check was flagged as possible fraud and to bring it into the bank if I wished to deposit it.  I then deposited the check into another bank account with zero issue.

  
  

  I never received any communication after that about the status of my bank account, I never received any communication from the bank that my account needed any kind of further verification, and at one in the morning the same day I filed this complaint, I received a system-generated text message that my debit cards were cancelled.

  
  

  At no point in time, did anyone attempt to contact me to express any issues. At no time did the bank reach out to me, and at no time did they attempt to be helpful in any way until they were made aware of this complaint. And even now, this letter sent was we did something without contacting or speaking to you first. 

  
  

  This is not an apology or a resolution. My next step is to continue on in the complaint process, escalating now to filing complaints with government banking authorities and regulation organizations.

  
  

  You can resolve this issue by reinstating my account and by providing a written apology and assurance that behavior such as this will not happen again.

  
  

  
  Sincerely,
  
  *****************************

  

  Business response

  05/04/2022

  Response attached.

  Customer response

  05/04/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  03/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had a mortgage with wintrust mortgage beginning december 2019, the loan was recently entirely paid off on 3-2-2022. The mortgage however still shows on my credit report. I am trying to buy a new home / primary home and right now I have nowhere to live. I am processing escrow paperwork on a new place to live and I have requested several times now for official documentation of the loan payoff, or for wintrust to process the paperwork and remove it from my credit report. I was told to call, I called and they told me to email, I emailed them and got a response "It's been paid off, Sincerely your support team" this doesn't work for me. I need official documentation or removal from my credit report and have asked several times. I am getting the run around and it is going to cost me 20,000$ in deposits if this is not removed in a reasonable time frame. It has been 2 weeks already.

  

  Business response

  04/12/2022

  Hello,

   

  Responses attached. It is being mailed to customer by EOD. 

   

  Thank you!

• Initial Complaint

  03/18/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Money was debited from my credit card for an appraisal by this company under the impression that my refinance loan was approved. The locked in date had pasted, they told me that my was not approved approved by VA. I requested that my money be credited back to my card or I be sent a reimbursement check. I have been trying to get my money back for months now, and when I call about it, keep getting the run around. I NOW QUESTION WHETHER THIS COMPANY IS A LEGITIMATE COMPANY.

  

  Business response

  04/13/2022

  See Attachment

• Initial Complaint

  02/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have multiple account with Wintrust bank .. two accounts Im a added person to my fianc personal account and the other other account is our business they told him I came into the bank and opened a personal account On my own which I can do thats confidential she also told him I tried to cancel the accounts 5 times which is false information my fianc went to the bank to un freeze the accounts they told him I called up there to get our banking and routing numbers which is true because I have taxes going into those accounts .. regarding my personals accounts they flagged the account that has no transactions and said I failed the questions which is false because I cant tell you the last transactions because their isnt any .. one of the **** STATED yeah your girlfriend or whoever she is keeps calling up here because they keep hanging up in my face and being rude to me thats so unprofessional and so personally opinionated.. also the **** are giving out false information and telling my business partner regarding my PERSONAL ACCOUNTS which is so confidential.. and emp stated that it doesnt matter how much money we keep in the banks we dont have to help you which is totally unfair a bank is for trust and I cant trust these **** with how they handling me and my business accounts as well as my personals information.. I came to the bank one day with my sister a EMP gave out that information about me coming to the bank with my sister and opening my own account .. thats private information I feel violated also its causing issues within my engagements with fianc as well as our business

  

  Business response

  02/25/2022

  ***** was able to connect with Tashawnda and explain some of the situations that caused her to be so upset.  Tashawnda and her fianc are joint owners on the account and when they get upset with each other they pull out money or try to freeze the account.  ***** explained to her that we will not be caught up in the middle of civil disagreements and will not freeze the account unless there is suspected fraud. 
  
  Over the phone ******** was not able to verify Tashawnda to provide her account information but mentioned that the other signer on the account was in the branch earlier.  Tashawnda felt that this was an invasion of privacy (I can only assume that Tashawnda felt ******** was taking sides in their argument.) 
  
  ***** and Tashawnda had a good conversation and ***** invited them both to the branch to discuss the best path going forward on if they should, or should not, be on each others accounts.  Tashawnda was pleased with her conversation with ***** and even apologized for contacting the BBB.  Tashawnda said she shouldve just called the corporate office to resolve the issue but was extremely frustrated at the time. 
  
  They now have Ericas contact information and will work with her on a better way to go about the day to day activities on the accounts.

• Initial Complaint

  02/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This bank is horrible. I open an bank account and I got a routing and account number. After I opened the account, I called customer care and spoke with ***. She told me I could set up my weekly direct deposit. Thats what I went ahead and did. Now I get paid weekly, usually get my money Wednesday nights around 9:00pm with my current bank. (first Merchant) so I set up direct deposit and noticed that my money wasnt in my WinTrust bank account Wednesday night or Thursday Morning. The representative told me my account was closed!!!! I never got a call via email phone call nothing! To inform me the account was closed! Now I spoke with *********, she is the branch Manager at this location! ************************* is over *********. I spoke to both of them Friday and they both told me to come pick up my money Saturday (today). I then drove 25 mins, just for *********************** to tell me the money isnt there in the account! And that she dont know if it got sent back to my employer! Then she turned around and says we can overnight you a check Monday! Well first of all I asked ********* if that could be done Initially !! This is ridiculous! Disgusting.

  

  Business response

  02/17/2022

  Response attached for reference. Let me know if you need anything else - thanks!

• Initial Complaint

  01/07/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I deposited a check in my account the it cleared and the funds are in my account, but this bank refuses to give my Funds

  

  Business response

  01/27/2022

  See Attached

  

  Business response

  01/27/2022

  ************************* from fraud confirmed with the maker that all 3 checks are fraudulent, 1 of the 3 checks have been returned and Fraud Investigations has requested a Hold Harmless letter from US Bank to return the remaining funds.  *************************** was made aware that the funds would be place on hold until checks were verified (letter attached). Let me know if there is anything else I need to provide, Thanks.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩