Business ProfileforProtection Direct

Received a ************************ letter with no return address from ***********************, Program Coordinator. The letter contained threatening and predatory language concerning my factory warranty for my vehicle. The predatory language was using the words "at risk" and "the warranty has expired or about to expire." I called the number and after talking with ********, she asked me for my VIN! They did not have the **** so how could they know the status of my warranty? This was a false claim in order to threaten with the word "risk."? I immediately asked to speak to the Program Coordinator, *********************** and I was informed that he doesn't take calls. The fine print (very fine) states "Service Protection Direct, *****************************************." Florida License # *******. ******** stated that she was there to write a warranty. Nothing else. This is the 4TH threatening letter, I have received from this company and not one of my requests to be removed from any and all communication or scams have worked. We can only hope that the BBB can help the elderly folks by stopping these scammers from preying on them with fear tactics.

We have received **************** review of our organization. We have subsequently conducted a thorough investigation of the referenced matter and have provided the following findings regarding said investigation.First and foremost, we would like to offer ************** our most sincere apologies for any inconvenience that the receipt of our marketing piece may have caused him. It is never our intention to inconvenience any consumer, but rather to provide them with the opportunity to obtain coverage that they might not have otherwise known to be available to them.However, we do feel it is important to note that despite a thorough review of our marketing database, we were only able to locate record of two (2) advertisements marketed to ************** on behalf of our organization. Additionally, we do not have record of any subsequent communication or correspondence from ************** in regard to the aforementioned advertisements. Accordingly, prior to the submission of his review, our organization was never made aware of **************** desire to opt out of any marketing campaigns. As requested within **************** review, we have subsequently added his information to our internal Do Not Contact list to restrict his receipt of any future marketing advertisements on behalf of our organization. In closing we would like to again apologize for any inconvenience this situation may have caused **************. Though we understand that everyone is entitled to their own perspective, we feel it is important to note that all of our advertisements go through a thorough review by both our compliance team as well as our outside legal counsel to ensure conformity with all applicable marketing regulations.Additionally, our organization has been in business for more than twenty (20) years, during which time we have provided coverage for hundreds of thousands of consumers nationwide.Sincerely,************************* Customer ********************** Manager **********************