Business ProfileforAmerican Auto Guardian, LLC

During ********* deep cold spell a few weeks ago, the battery in my 2016 ******* Sonata Sport went dead on Jan. 15, **** and *** came to my home to jump start the battery. The *** representative told me that the problem with the battery was likely attributable to the car alternator, which clearly on his equipment was functioning only sporadically (causing the battery to drain). He recommended a mechanic check the alternator. I took the vehicle to the ******* dealer where I bought the car (*************** in *************, **) because I have a 10-year, full bumper-to-bumper extended warranty that I signed for and paid the dealer on March 29, 2016. The insurance is with American ************** **** (AAGI) in *****************, **. I had to wait to take my car into ******* until Tuesday Jan. 23; the following day (Wednesday Jan. 24), ********* service department called me to explain my alternator indeed was NOT functioning properly, plus the battery cables connecting the alternator to the battery were badly corroded and needed replacement. The battery needs replacing, too. AAGI's "independent inspector" finally visited ******* one week later (Tuesday Jan. 30) and heard the dealer's service evaluation. The car was turned on and the inspector said he did not see the alternator acting sporadically (it was charging on and off) so there was nothing to repair. The dealer said it had a video of the alternator malfunctioning. I don't know if it showed the video to the inspector. The inspector left.The dealer can't do the work because AAGI won't pay for it and I am left with only one option: take back the car, drive it as usual and wait for the battery to drain again, have the car break down, need a jump to get it to the dealer or tow it back to the dealer. I find the loss of use of the car for over one week and the insurance company's lack of care for a car they are legally required to keep working condition intolerable and unacceptable.