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          American Financial Mortgage Services, Inc. has 1 locations, listed below.

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            Business ProfileAmerican Financial Mortgage Services, Inc.

            Mortgage Broker
            BBB accredited business

            Contact Information

            1101 Perimeter Dr Ste 460

            Suite 460

            Schaumburg, IL 60173-5008

            Visit Website
            (800) 325-0400

            Business hours

            9:00 AM - 9:00 PM
            Business Hours
            9:00 AM - 9:00 PM
            9:00 AM - 9:00 PM
            9:00 AM - 9:00 PM
            9:00 AM - 9:00 PM
            9:00 AM - 9:00 PM
            9:00 AM - 5:00 PM
            Closed

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            Customer Reviews

            3.67/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            This business has 0 complaints

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/1/2013

            Years in Business: 31

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            American Financial Mortgage Services, Inc. is a residential mortgage and financial services business.

            Products & Services

            Services offered: Residential mortgage products and services, i.e. Reverse Mortgages, HECM, FHA, Conventional, Jumbo, Fixed rates, Adjustable rates.  

            Business Details

            Location of This Business
            1101 Perimeter Dr Ste 460 Suite 460, Schaumburg, IL 60173-5008
            BBB File Opened:
            8/15/1995
            Years in Business:
            31
            Business Started:
            6/1/1993
            Business Started Locally:
            6/1/1993
            Business Incorporated:
            11/17/1993
            Accredited Since:
            10/1/2013
            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            9:00 AM - 9:00 PM
            T:
            9:00 AM - 9:00 PM
            W:
            9:00 AM - 9:00 PM
            Th:
            9:00 AM - 9:00 PM
            F:
            9:00 AM - 9:00 PM
            Sa:
            9:00 AM - 5:00 PM
            Su:
            Closed
            Business Management
            • Mr. Craig Zielinski, General Manager
            • Ms. Julia Garcia, President/CEO
            Contact Information

            Principal

            • Ms. Julia Garcia, President/CEO

            Customer Contact

            • Ms. Julia Garcia, President/CEO
            Additional Contact Information

            Fax Numbers

            • (847) 517-9910
              Other Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            0 Customer Complaints

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            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Peter M

            06/26/2023

            I received a letter saying I was prequalified for additional funds on my reverse mortgage. My original reverse mortgage was granted on an appraisal of $241,000. My home is now valued at $375,000 to $400,000. I called AFMS on Friday morning. My information was taken, and I was told a mortgage specialist would contact me before the end of the day. I WAS NOT contacted Friday, Saturday, or Sunday. I called Monday morning but had to leave a message with an answering service. It is now 4:45 pm on the same Monday and still no reply. If for whatever reason I was suddenly disqualified, that is a decision to be debated or accepted. However, to ignore or leave a qualified customer/borrower in limbo, in my opinion, is unprofessional and certainly not worthy of a five-star rating with the BBB. Very, very disappointed with the conduct of AFMS.

            American Financial Mortgage Services, Inc. Response

            06/27/2023

            Our analysis of the information you provided was not complete the same day you called in.  Our representative did follow up the next morning at 9:44 am (Saturday).  Your voicemail picked up and given the sensitive nature of the information she choose not to leave a message and to try and follow up with you at the start of the week.  She was out on Monday and was going to give you a call today.  You should be expecting a call from one of our representatives today.

            Thank you.
            Read 2 More Customer Reviews

            Local BBB

            BBB of Chicago & Northern Illinois

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