Business ProfileforPatrick BMW-Mini

Had yearly maintenance done by Patrick **** First issue: they called me and left a message saying my car was ready and sent a video inspection saying I should get tires replaced next service but not needed yet. Called and left message as well as text my contact asking when I could get my car back. Took a few days to respond and they finally responded saying they forgot they still had the car. Ok, mistakes happen so didn't complain. Second issue: the "need maintenance light" kept coming on after they did the oil change. I contacted Patrick *** and they said the technician probably forget to reset the notification when at the dealer. I asked the Manager to call me and see if I could bring it to a closer Dealer and not drive 30 miles. ***************** called and said the light might be because I declined 3 other services they said I needed done. A filter, a vehicle safety inspection and one other that wasn't clear in the voicemail. I never was told I needed 3 other services - nothing was on my invoice, nothing was in the video inspection they sent. No one told me this and now I am driving around with possible dangerous vehicle conditions. I called back and demanded he return my call the get this issue addressed. That was 5 days ago. I left another message. Nothing. I also called the Service line and that individual tried to find **** and said he was have ***************** me back. Still nothing. This is unacceptable to have 3 outstanding issues on my car which I was not informed about and a Service Manager never returning calls.