ComplaintsforPaylocity Corporation

• Initial Complaint

  02/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  During our implementation with Paylocity in 2021, the implementation manager was instructed to add a payroll to our records for tax filing and failed to do so. Paylocity accepted the error and fixed the W2's with the ****************************** and made all adjustments. However, in December 2023, we received another tax invoice from the *** for the incorrect filing of the payroll taxes. Apparently, Paylocity corrected the tax issue with the ****************************** but not with the ***. I have reached out to Paylocity to fix the issue and they are not accepting responsibility for the mistake and are trying to now blame it on a previous payroll provider which we did not have. This among MANY other issues are the final straw and we have decided to file this complaint. We have since moved away from Paylocity due to their absolute lack of professionalism and accountability, but still have this open issue that they are stating is not their issue to resolve when it clearly is.

  

  Business response

  02/23/2024

  Hello *********, 

   

  I have reached out to our Leadership over your service team to address this concern with the *** relating to your SSA Adjustment. They will be reaching out to you to help you address this concern. 

  Regards, 

  Customer response

  02/23/2024

   
  Complaint: 21330821
  
  I am rejecting this response because: 

  This is what I am continuously being told by the service team.  See emails attached.  I do not have confidence any longer in that response.  I just would like the *** issue taken care of by Paylocity as soon as you were notified of the issue in January.  Please see attached email chains.
  
  Sincerely,
  
  *************************************

  

  Business response

  02/23/2024

  Hello *********, 

   

  Currently, Our tax team is actively working with the *** to address this issue and file the appropriate documents to correct the issue. one of our tax Specialists had emailed you earlier today at 12:31Pm with an explanation of the resolution that they are actively working on for you. the Subject line of the email is *** Payroll Notice. At this time since we are actively working this issue with the agency and as the specialist specified in her email to you that it will take a few days to recalculate the wages and get the amendment filed she has already set a follow up with you on Wednesday once this process is completed.

   

• Initial Complaint

  02/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Though out the last year the company I work for used Paylocity. I have since been unable to get information from them like paystubs as it was all electronically deposited. I also have an issue with how they calculate federal taxes withheld as I made over $15,000 last year and they only took out $96 in Fed taxes where it should have been over $1,400 withheld. Now I owe the *** over $2000 I wish to receive the amount of $1,400 due to the *** back in order to be able to pay the ***.

  

  Business response

  02/22/2024

  Hello *********,
  
  Thank you for reaching out to Paylocity. Since We are ************************ software provider you would need to reach out to your former employer to address your tax concerns. Based on our client agreements we are unable to address concerns directly for End user. If you are having difficulties contacting your former employer, please provide the name of the company you worked for, and we are happy to attempt to forward your concern to them for them to assist you with your concern. 

• Initial Complaint

  02/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am writing to express my serious concern regarding the disclosure of my nonpublic information to credit bureaus, resulting in inaccuracies on my credit report. This situation has caused me significant financial and emotional distress.As per 15 USC **** Section 602, I affirm my right to financial privacy and expect my information to be treated with confidentiality.Additionally, 15 USC **** Section 604(a)(2) highlights that a consumer reporting agency cannot share account information without my written consent, which I have not provided.I have discovered discrepancies on my credit report originating from CITIZNPAYLOC, adversely impacting my financial well-being. I urgently request the rectification of these inaccuracies.Furthermore, I wish to remind you of 15 USC 1666(b), which prohibits creditors from treating credit card payments as late under specific circumstances.For your reference, my account details are as follows:Account Number: ******************I request a thorough review of my account, immediate correction of credit report inaccuracies, and strict compliance with federal laws governing my information.Failure to address these concerns may lead to legal action. I anticipate your prompt response and resolution.Thank you for your immediate attention to this matter.Sincerely,***********************************

  

  Business response

  02/15/2024

  Hello ***********************************, 

   

  The referenced account is not with **********************, Paylocity is a ************************ system used for companies to handle HR and Payroll needs. The company data that you referenced in your message is for ************** Please contact ************* to address your concern. 

   

  Regards, 

• Initial Complaint

  01/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have identified certain transactions on my consumer report to be a result of identity theft. I confirm that I did not provide written permission or instructions for the identified transactions to be reported on my consumer report. Therefore, I am requesting that the reporting of this information be removed, blocked, and deleted within 4 business days from the receipt of this letter. Account Name: CITIZNPAYLOC Account Number: ****************Sincerely,***********************

  

  Business response

  01/29/2024

  Hello *****, 

  The reported information on your Credit Report is not related to Paylocity Services it is with ************** that Paylocity is not a representative of or related to. to address the issue with your credit report, please contact the correct reporting party. 

• Initial Complaint

  01/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In July of 2023 ******** court sent my employer a garnishment they sent me a copy when I informed them that because I had a child support garnishment that took over 25% that the garnishment was uncollectable and instead of taking money out of my check they were supposed to send an answer to the court stating the amount of my child support. Paylocity lied to my employer and started taking the money from my check anyway I have since been to court and had the garnishment dismissed and the money was returned to Paylocity. Paylocity has kept my money total amount of over $3200 from that garnishment sometime in august a 3rd garnishment came to my employer I also took that to court and had it dismissed and am due a refund on that case of close to $1000 both courts ************** and ************ have shown me that the funds were returned to Paylocity but they will not speak to me or return my money

  

  Business response

  01/12/2024

  Hello, I will look into this and work with your employer to provide resolution.

  
  Thanks,

  Paylocity

• Initial Complaint

  01/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Paylocity has made a mess of my payroll. After several years of being unhappy, I finally left them and went with another payroll processor. Once I indicated to them in writing that I was no longer doing business with them, they tried to extort over $1,500 in "billing fees" from me that I do not owe. I have proof of payments from my bank.In fact, their statement shows that on November 22, 2023, my balance due was $0. However, suddenly at the bottom of that statement, it says I owe $1,524.22.My bill should be $140 per month plus $3 per employee processed.Even if I never paid all year, which I did, the total bill would be around $1,680 plus the $3 per employee, and I currently have 7 employees. I have paid over $2,193.83 to this company in 2023 (well over the amount I should have been charged). Additionally, they continue to attempt to debit my bank with erroneous charges resulting in hundreds of dollars in fees over the past several months. On Monday, I intend to look deeper into this with my bank because I may have paid even more since I can't view the wires in online banking.I have proof of each of my payments from my bank, including wire transfers and debits. Paylocity continues to insist that I owe them money.I have requested a new account manager and asked to speak with someone higher up many times, but I have never received any follow *** from their company.I have fired them and gotten a new payroll processor. Currently, my desire is that they are looked into for fraud and also I would like to get reimbursed for overpayments and bank fees if possible.

  

  Business response

  01/08/2024

  Hello, I will reach out to management to see what we can do to fix this for you.  I will have them reach out shortly.

   

  Thanks,

   

  Paylocity

  Customer response

  01/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  12/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Our workplace pays Paylocity to manage our payroll and direct deposits. On November 15 through 18 a hacker gain access to my account redirected my direct deposit to ***************** ******* was taken from my paycheck and only 7% was sent to my actual bank account. ********************** should reimburse since their system was hacked. I am sure they have fraud insurance to cover these situations. Paylocity did send a notification that a changed had been made to my account, but didnt see because I just notified *************** of a new cell phone number and I thought it the notification about my cell phone number update.

  

  Business response

  12/21/2023

  Hello and morning ******, 

  I am sorry to hear that you have this experienced this kind of situation, but unfortunately, due to security protocol we do not work with the employees of any company directly.

  I can tell you that this situation was already brought to the attention of the necessary team that would assist with getting it resolved.  I would also suggest that if you have additional questions or want to receive update(s) regarding this situation; you should reach out to your internal payroll contact, **************************

  Have a great day.

  Thank you.

  Customer response

  12/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******************

• Initial Complaint

  12/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Paylocity was my payroll company for 2 weeks in quarter 2 of 2023. I fired them due to repeated mistakes and their lack of basic payroll knowledge including how to handle S corp medical and auto taxable which is payroll 101. I returned to my prior payroll provider. Paylocity then filed my Q2 941 and RT-6 at zero dollars which has created a mess with the *** and the ****************. My current payroll provider ****** paylocity has to do amended returns to zero dollars correct this issue because my current payroll provider can't amend another companies returns. They refuse after trying for months to get this corrected. Due to their gross negligence of their duties, I will now have to pay an accountant to straighten this out. I'm hoping with your help to be able to have paylocity do the corrected/amended RT 6/ 941 forms so this issue can be resolved. They have been grossly incompetent on many levels.

  

  Business response

  12/19/2023

  Hello,
   As we have explained with our previous communication on this issue. If we filed a zero dollar return with the agency for payroll data that was run in Paylocity this would not correct the issue with the tax filing as you would that replace any filing that is needed for payroll data that was run. Since we have at this time provided the Quarter end information that was filed for what was run in Paylocity in Quarter 2 you would be able to provide the quarter filing information to the new payroll provider for them to file what was already reported and what was processed through them as an Amendment for the quarter to resolve the Q2 for 2023.this is a standard processed in the industry to take the payroll data from the prior provider and use that to file the quarter when the client moves to a new provider in the middle of a quarter filing. At this time, we have provided what we can to address this issue and can provide the payroll data for what was processed in Paylocity during that time, but we are not able to correct the issue with a zero dollar filing.

  Customer response

  12/20/2023

   
  Complaint: 21022312
  
  I am rejecting this response because: my current payroll provider has repeatedly advised me they cannot amend another companies tax filings only the company who submitted them can.  they are again refusing to correct their error by not amending the improper filing
  
  Sincerely,
  
  ***************************

  

  Business response

  12/22/2023

  I will reach out to my Service team to see if we can correct this.  thanks

  Customer response

  12/28/2023

   
  Complaint: 21022312
  
  I am rejecting this response because:  This is the same answer I have been getting for 7 months and the issue is still not corrected.  I feel this is just another effort to stall correcting this issue.  The only acceptable response for me is that paylocity corrects the error they made since my current payroll company cannot amend another companies filing and provides proof of the amended RT 6 and 941 forms so I can resolve this issue once and for all. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  12/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My complaint is in regard to the way the Paylocity system calculates the amount of federal taxes being taken out of my checks. In the 2022 year I ended up not only owing but having a penalty added when I filed my taxes. It was on me to be checking that the appropriate amount was being taken out and I failed to do that. However, once I became aware that there were some checks where $0 were being taken out for federal taxes I paid attention and had my HR Manager call Paylocity. There isn't a phone number where employees can call on their own apparently. They said that it was an issue with my W4, so I talked to a tax person and they said it was an issue with payroll. That there should have been a lot more taken out of checks each month for federal taxes. I was advised to have an additional amount taken out for the 2023 year while I figured out what was going on. We are at the end of the year now and the issue is still occurring. I contacted out EAP ********* services and they encouraged me to file a complaint.

  

  Business response

  12/11/2023

  Hello ********, what is thp name of your company?

   

  thank you,

   

  Paylocity

  Customer response

  12/11/2023

   
  Complaint: 20989612
  
  I am rejecting this response because: They asked for more information.

  I work at ************** Inc.

  
  Sincerely,
  
  *************************

  

  Business response

  12/11/2023

  Hello ********, 

   

  Thank you for providing the name of the company you work for. Since Paylocity provides Software for your company to use to provide ******* services to employees, we are not able to speak to you directly. We are reaching out to your company administrator to provide them with a solution to your concern. Based on the agreement we have with your employer, we are not able to provide direct assistance to End Users of the software. We would suggest to reach out to your HR administrator to get assistance with addressing the concerns with your Tax withholding.  

   

   

  Customer response

  12/12/2023

   
  Complaint: 20989612
  
  I am rejecting this response because: I have already spoken with our HR Manager, as I said in my initial complaint. They said there is nothing that they enter into paylocity regarding tax information, including withholdings. If we are not able to enter information and it is taken directly from the information we provide then there is something wrong with how taxes are being calculated and withheld by the system. My expectation is that there is someone who looks into this and figures out why there isn't enough or any money being withheld from my checks for federal taxes.
  
  Sincerely,
  
  *************************

• Initial Complaint

  12/07/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Paylocity did not provide services provided in our contract and my corporates state WH taxes were not filed properly/on time. The customer service is the absolute worst I have ever experienced. I have spent countless hours fixing Paylocity's mistakes, and they have made no effort whatsoever to rectify the situation. They have threatened to continue to bill me even though they are no longer providing service and were absolutely in breach of contract by not filing my taxes on time. This company is not reputable and I would run in the other direction if they approach you. Payroll is nothing to be *** about. This is a serious matter that affects individual people's pay as well as company taxes. The fact that they are so lazy and you have to go through multiple channels of people to attempt to get anything done is absolutely terrible.

  

  Business response

  12/08/2023

  Hello and afternoon *******,

  I am sorry to hear this is the kind of situation you had to experience and I would be more than happy to help by getting the necessary leadership contacts involved.  I have read through your email but unfortunately, I do not see the name of the company or company ID; when you have a moment can you please send that to me.

  Once I have that information I will be able to move forward to assist with getting this situation resolved.

  Thank you.

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