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            Business ProfileLighting Reimagined

            Light Fixtures
            BBB accredited business

            Contact Information

            800 Morse Ave Ste D

            Schaumburg, IL 60193-4583

            Visit Website
            (877) 237-9098

            Business hours

            9:00 AM - 5:00 PM
            Business Hours
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            Closed
            Closed

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            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 7/8/2022

            Years in Business: 45

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

             Lighting Reimagined is an online high-end lighting & furniture company for both homeowners and industry specialists. They offer lighting design services. indoor & outdoor lighting, home décor, bathroom accessories, cieling fans, furniture and more.

            Business Details

            Location of This Business
            800 Morse Ave Ste D, Schaumburg, IL 60193-4583
            BBB File Opened:
            12/6/2001
            Years in Business:
            45
            Business Started:
            8/3/1979
            Business Started Locally:
            8/3/1979
            Business Incorporated:
            8/3/1979
            Accredited Since:
            7/8/2022
            Type of Entity:
            Corporation
            Related Businesses
            Hours of Operation

            Primary

            M:
            9:00 AM - 5:00 PM
            T:
            9:00 AM - 5:00 PM
            W:
            9:00 AM - 5:00 PM
            Th:
            9:00 AM - 5:00 PM
            F:
            9:00 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Ms. Jenna Rooney, Manager
            Contact Information

            Principal

            • Ms. Jenna Rooney, Manager

            Customer Contact

            • Ms. Jenna Rooney, Manager
            Read More Business Details and See Alerts

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/14/2023

            Complaint Type:
            Product Issues
            Status:
            Resolved
            I ordered three conical pendant lights for ******. I failed to see the non-return policy and now I am paying for 3 lights that I will not be using. I think this is such a bad policy for an on-line store where you are not able to see the merchandise before buying. Not worth the risk of ordering from this company. I think the non return policy should be put on the check-out page in large lettering.I would like to exchange the fixtures.
            Read More
            Read 2 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Lorraine H

            04/04/2024

            I would give this company negative stars if it were an option. I ordered two lampshades months ago and never recieved them. Everytime I call customer service I get the same girl. The first time she said she would look look into it and call me back, never called back The second time I called she said the shipment was delayed and would arrive by the end of the week, never did. The third time she said she would look into it and call me back, I am still waiting. I wish I had read these reviews before ever ordering. I hope **** can get my money back!

            Lighting Reimagined Response

            04/08/2024

            Lorraine,
            I truly apologize for your experience as that is not how we do things here! Upon investigation into your order it looks like it was placed on a backorder as the manufacturer was awaiting the parts to fulfill your order. I'm so sorry that this wasn't communicated to you. It was expected to ship by the middle of this month. I have cancelled your order and refunded you in full & this should show back in your account within 3-5 business days.
            Read 1 More Customer Review

            Local BBB

            BBB of Chicago & Northern Illinois

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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