Business ProfileforAmerican Eagle Bank

I will start off by saying the staff at this bank, from behind the counter to the bankers themselves are great people. Always polite courteous, and understanding. Covid hit me hard and I fell behind On my auto loan, they worked with me as I scrambled to find a second job to catch up on my payments. Insert their rude arrogant recovery manager ****. While I understand its part of that job to be somewhat abrasive and harsh. Tearing someone down when they are struggling mentally, physically, and financially is not a way to motivate people. **** is one of the most despicable human beings *** ever had the misfortune of having a conversation with. I had a verbal agreement that he threw away over his feelings because I misspoke his name. While I understand there is a contractual obligation that I violated, the times were hardly in anyone's favor. You'd believe there would be some understanding after being a longtime customer, but ***** ego got bruised. If I was better off Id seek legal action for some of the things that were said to me, simply disgusting. Stay far away, because if you have a catastrophic life event and fall behind, you'll have to deal with that wretched human being ****.