Customer ReviewsforThe Great Escape

We have purchased 2 spas from Great escape and both arrived damaged. Several years ago we bought a Viking Spa which when initially filled with water leaked from every side. We were told the joints were not tightened correctly from the factory and the entire spa had to be replaced before our first use. The replacement was troublesome and frequent leaks led to years of recurring maintenance well beyond the warranty at great expense to us. In 2023 we returned to Great Escape, we were told that the Viking was an inexpensive and thus poor-quality spa and that if we upgraded to a more expensive model, we would be happy. On 10/13/2023 we took delivery of a new Sundance Spa. The installation involved to using a crane and modifying the deck for the new Spa. A condition that we discussed with our salesperson at length before making the purchase.Upon the first filling, this spa also leaked. The Great Escape, Authorized Spa Tech, came out to inspect the spa and determined that it could not be fixed and would need to be replaced. We were notified that we could no longer exchange that spa for that price and had to spend an additional $2,200 to upgrade to a more expensive Cameo model. This resulted in my having to hire a crane to remove and reinstall the replacement spa at my expense. The new spa was delivered 2/24/2024. We took initial delivery and in October of 2023 and have only been able to use the spa for six months **************) while continuing to make payments for just about a year. Now the Spa has been out of service for the entire month of September. The entire experience has been unacceptable.

Recently purchased a pool, we decided to finance the pool with ***** Fargo, which worked out great! We were approved for a certain amount which we were fine with, we told the sales person we Will pay cash for the difference , well! The employee decided to request a credit limit increase with out my authorization !! Not only once but twice! So now my credit got pulled 3 times ! 1 approved by me!! Not the other two. I had told the employee i was paying cash for the difference, it is ilegal to run credit with out permission / authorization. Very upset and mad!!.

I have been going to Great Escape in ******* for 18 years and have honestly never had a bad experience. They have made having a pool such a pleasure - if I have a problem they help me figure it out ASAP Could not do it without them

********* location is Amazing! **** is the best salesman weve ever had! We will only deal with him when we come back!

***** was very helpful and friendly. I enjoyed working with her to fill my needs. The delivery guys were great !! Friendly. Pleasant accommodating. Put everything together. Did a wonderful job !!!

My experience with the Great Escape was great. The salesman was very knowledgeable about the swimming pools. He also took time to explain each above ground swimming pool models and all the equipment that comes with their pool packages and answered all of our questions. I would Highly recommend The Great Escape for your pool purchase.

This place is terrific always willing to help and answer my questions

It was wonderful. We were greeted at the door by awesome Jewel. We enjoyed walking through the showroom and seeing all the new product. My mother's first time in the store and she was thrilled to buy some of your beautiful drinking glasses. ***** went and grabbed the chemicals and filter we came in for and the staff at the checkout counter took care of us with friendly, prompt service. Great experience at the Great Escape!

We are always treated first class when we shop here.. Our salesman (****) is so knowledgeable and helpfull when decide what works well with our needs.

The Great Escape is an amazing store with amazing service and sales staff. *** is the best.