Business ProfileforThe Great Escape

We have purchased 2 spas from Great escape and both arrived damaged. Several years ago we bought a Viking Spa which when initially filled with water leaked from every side. We were told the joints were not tightened correctly from the factory and the entire spa had to be replaced before our first use. The replacement was troublesome and frequent leaks led to years of recurring maintenance well beyond the warranty at great expense to us. In 2023 we returned to Great Escape, we were told that the Viking was an inexpensive and thus poor-quality spa and that if we upgraded to a more expensive model, we would be happy. On 10/13/2023 we took delivery of a new Sundance Spa. The installation involved to using a crane and modifying the deck for the new Spa. A condition that we discussed with our salesperson at length before making the purchase.Upon the first filling, this spa also leaked. The Great Escape, Authorized Spa Tech, came out to inspect the spa and determined that it could not be fixed and would need to be replaced. We were notified that we could no longer exchange that spa for that price and had to spend an additional $2,200 to upgrade to a more expensive Cameo model. This resulted in my having to hire a crane to remove and reinstall the replacement spa at my expense. The new spa was delivered 2/24/2024. We took initial delivery and in October of 2023 and have only been able to use the spa for six months **************) while continuing to make payments for just about a year. Now the Spa has been out of service for the entire month of September. The entire experience has been unacceptable.